Program Manager, Student Experience Initiatives

PROJECT POLICY ANL 3 (007398)

UCPath Position ID: TBD_4623

Position Description History/Status

Approved Date:

7/10/2025 12:14:10 PM

Date Last Edited:

7/10/2025 12:14:06 PM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

3500O

Organization:

UCLA TEACHING AND LEARNING

Division Code:

3510D

Division:

UCLA TEACHING AND LEARNING DIV

Department:

350100 - VP FOR TEACHING & LEARNING

Position Details

UCPath Position Number:

TBD_4623

Position Description ID

241940

UC Payroll Title:

PROJECT POLICY ANL 3 (007398)

Business Title:

Program Manager, Student Experience Initiatives

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

Grade 21

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

41159421

Reports to Payroll Title:

Senior Associate Director of Survey Research and Program Assessment

UCPath Department Head Position Number:

41017563

Department Head Payroll Title:

Vice Provost for Teaching and Learning

GENERAL SUPERVISION - Indicates that the incumbent develops procedures for performance of variety of duties; or performs complex duties within established policy guidelines.

POSITION SUMMARY

Under the direction of the Director for Assessment of Student and Instructor Experience and the Director of Administrative Operations, the Program Manager of Student Experience Initiatives is responsible for the comprehensive management and strategic development of UCLA's Student Experiences of Teaching (SET) program. This position ensures the effective administration and delivery of SET surveys each term, routinely collaborates with campus stakeholders to strengthen communication and facilitate critical processes, performs data analysis and reporting, and supports data-informed decision-making. The role also leads efforts to ensure the survey system aligns with institutional goals, accreditation standards, university and unit-level policies and procedures, and educational development initiatives.

In addition to SET-related responsibilities, the Program Manager provides programmatic and administrative support for the UCLA Senior Survey and other initiatives in the Teaching and Learning Center (TLC). This includes coordinating project timelines, supporting administrative processes, tracking deliverables, and assisting with reporting and documentation to ensure successful execution and alignment with institutional priorities. May be asked to engage in special projects.

This position is eligible for a hybrid work arrangement within the state of California. The incumbent must reside within the state of California or be willing to relocate.

The Teaching and Learning Center (TLC) supports UCLA's community of educators in engaging in equity-minded and research-based teaching practices in support of diverse learners, advancing instructional innovation and pedagogical research, and celebrating inclusive excellence in teaching. To realize this mission, the TLC collaborates with instructors, leadership, and various campus partners to champion visionary ideas and forward-thinking initiatives that transform and elevate the teaching enterprise.

SET System Coordination, Enhancement, and Stakeholder Liaison

1.Coordinate timely rollout and ongoing management of the campus-wide Student Experiences of Teaching (SET) survey process.

2.Liaise with external survey platform vendor (Explorance) to maintain system functionality and resolve issues.

3.Serve as point of contact between Academic Technology staff in DigitalTechnology & Solutions (DTS), instructors, teaching assistants, department evaluation coordinators, and academic personnel office.

4.Coordinate logistics with the Registrar's Office and maintain alignment with academic scheduling timelines.

5.Facilitate the upload and validation of data from the UCLA Registrar.

6.Translate requests from departmental evaluation coordinators to ensure survey distribution accuracy.

7.Facilitate successful upload of SET survey data into Interfolio for faculty reviews and promotion and tenure processes.

8.Recommend and implement enhancements to the survey system to improve usability, response rates, and data quality.

9.Work collaboratively with academic leadership to align SET surveys with institutional teaching and learning priorities, including accreditation needs.

10.Support the development and implementation of custom survey items based on program or course-specific requirements.

40%

Consultation, Training, and Communication

1.Develop asynchronous training modules and documentation for departmental coordinators and instructors.

2.Maintain, update, and enhance FAQs, troubleshooting guides, and instructional videos for the TLC website.

3.In collaboration with Assessment of Student and Instructor Experiences(ASIE) unit, provide consultation services to departments and instructors on the interpretation and use of course evaluation data.

4.Support development and implementation of communication strategy, incoordination with TLC communications team, for campus stakeholders; ensure strategy is informed by national trends and research related to course evaluations, student feedback, and teaching effectiveness; specific responsibilities include preparation of promotional materials and website content to reflect current program details and guidelines.

25%

Program/Project and Committee Management

1.Manage the Senior Survey Program, as well as other projects as assigned, ensuring objectives are met within deadlines and budget constraints.

2.Coordinate with the TLC Administrative Support team on the operational aspects of program delivery, including logistics, financial management, and stakeholder engagement.

3.Provide project management support, including scheduling, coordinating attendance, agendas, materials, and catering for all relevant program and committee meetings.

4.Coordinate the financial aspects of assigned units and projects, such as working with the Finance Team to process purchases, payments, and reimbursements; distribute Statements of Work (SOWs) and Memoranda ofUnderstanding (MOUs); and transferring funds.

5.Assist with tracking impact for relevant programs and projects, working with leadership to determine key performance indicators to measure the impact of the TLC’s work.

20%

Data Analysis & Dashboard Management

1.Maintain, update, and enhance Tableau dashboards that visualize course evaluation results for various stakeholder groups.

2.Perform data cleaning, transformation, and analysis to support program review, strategic planning, and teaching improvement efforts.

10%

Other Duties as Required

1.Perform other related duties and participate in special projects as assigned.

5%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Master's Degree

Master’s degree and/or equivalent work experience in administrative setting.

Preferred

Minimum 3 years of professional experience in a higher education.

Required

Experience with course or program evaluation tools and platforms (e.g., Explorance Blue, Qualtrics, or similar systems).

Required

Demonstrated knowledge and understanding of descriptive statistical methods and procedures for analyzing questionnaire responses.

Required

Demonstrated proficiency with data analysis software (e.g., SPSS, R, etc.), Microsoft Excel, data management practices, and data visualization tools (e.g., Tableau).

Required

Experience with survey tools or platforms (e.g., Qualtrics, Survey Monkey, or similar systems).

Required

Excellent communication and stakeholder engagement skills.

Required

Experience in creating training content, such as digital materials and/or workshops.

Required

Demonstrated ability to analyze and make recommendations and decisions using highly technical information.

Required

Familiarity with academic affairs functions and faculty evaluation processes.

Preferred

Experience with Interfolio, institutional research practices, or accreditation reporting.

Preferred

Knowledge of FERPA, data privacy regulations, and ethical handling of student feedback data.

Preferred

Ability to work on campus with the potential for a hybrid schedule with a minimum of three (3) days working on campus.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Powell Library

Standing/Walking

X

Sitting

X

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical Skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.