Strategic Operations & Process Improvement Manager

PROJECT MGT PROFL 3 (004473)

UCPath Position ID: TBD_4585

Position Description History/Status

Approved Date:

6/26/2025 5:10:23 PM

Date Last Edited:

6/26/2025 5:10:19 PM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

7000O

Organization:

VC STUDENT AFFAIRS

Division Code:

7800D

Division:

STUDENT HEALTH

Department:

521500 - ARTHUR ASHE STU HEALTH & WELLNESS CNTR

Position Details

UCPath Position Number:

TBD_4585

Position Description ID

241436

UC Payroll Title:

PROJECT MGT PROFL 3 (004473)

Business Title:

Strategic Operations & Process Improvement Manager

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

Grade 23

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

C: Supervisor - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

10065267

Reports to Payroll Title:

Admin Supv 2 GF

UCPath Department Head Position Number:

40036657

Department Head Payroll Title:

HC ADM SHS MGR 3

GENERAL SUPERVISION - Indicates that the incumbent develops procedures for performance of variety of duties; or performs complex duties within established policy guidelines.

004482

FAC MGT SPEC 2 CX

1.0

007740

PROCUREMENT ANL 2

1.0

POSITION SUMMARY

Under the direction of the Director of Administrative Operations, this role oversees all aspects of material, safety, and facility operations at the Ashe Center. The position is responsible for ensuring building security, safeguarding staff, equipment, and electronic systems, and maintaining compliance with accreditation standards. It also manages purchasing processes, reviews contracts, standardizes product usage, conducts product analyses to generate cost savings, and oversees facilities projects such as renovations, deferred maintenance, and capital improvements while upholding housekeeping standards. Additionally, the manager develops and implements policies related to purchasing, maintenance, health and safety, and building security. The role further extends to leading technology, long-range, and capital improvement initiatives in coordination with the Executive Committee, including the implementation of new technology platforms, data analytics, quality improvement processes, and the piloting and evaluation of interventions. Collaboration with clinicians, directors, managers, and staff is essential to operationalize strategic goals and ensure continuous improvement across departments.

The mission of The Arthur Ashe Student Health and Wellness Center (The Ashe Center) is to support UCLA students in the successful attainment of their educational goals through the personalized delivery of accessible, high-quality health and wellness services, rendered with kindness and competence, by diligent, dedicated professionals.

Our comprehensive services include Primary Care, Gynecology Services, Immunizations, Travel Medicine, Physical Therapy, Specialty Clinics, Radiology & Laboratory, and Acupuncture – all under one roof! We are also pleased to offer additional services in the Ackerman Student Union: a full-service optometry center, U See LA Optometry, and the Bruin Health Pharmacy.

UCLA's student health center and its suite of services consistently rank as best in the nation. Most recently, the wellness fintech brand Ness awarded UCLA and The Ashe Center as the healthiest college in the state of California.

Facilities and Materiel Management

Coordinates and directs the Ashe Center Facilities and Materiel Management, supporting purchasing, space, and facilities operations. Enforces campus policies and guidelines, supervises the Ashe Facilities Coordinator, and ensures all facilities are secure, safe, and compliant with federal, state, and accrediting standards. Manages the overall security, key inventory, and disbursement system; oversees budget planning and special projects such as office remodeling and moves; and collaborates with campus Facilities Management and vendors. Additionally, establishes par levels for stock items, controls costs for medical and non-medical supplies, reviews and negotiates purchasing contracts, monitors product safety recalls and hazard alerts, and develops and updates departmental purchasing.

35%

Structured Engagement/Process

Improvement Planning

(Lean)

Facilitates and leads structured process improvement training sessions for staff, teaching the fundamentals and methods of process improvement. Supports teams by integrating change management into project plans and collaborates with leadership to monitor improvement implementation progress. Analyzes opportunities for organizational performance enhancement by collecting data on current and future states, and leads process improvement workgroups.

25%

Project Management

Oversees project planning and task management, develops and executes processes, and leads complex analyses across policies and initiatives. Provides in-depth Project Manager analysis, develops proposals, and conducts research. Collaborates with partners to coordinate new programs and processes while guiding projects across all organizational levels. Advises management on operational issues, makes strategic decisions, and represents the Ashe Center on task forces and planning groups. Stays current on higher education trends, offers expertise in developing projects, programs, and electronic medical systems, and leads major improvement and capital upgrade efforts in Ashe Center facilities.

30%

Administrative Operations

Researches and analyzes data to develop and propose organization-wide plans to the Administrative Director for optimal utilization of human, financial, space, equipment, and consumable supply resources. Identifies trends and deficiencies, then develops strategies to enhance services, improve resource use, and explore cost-sharing options with other departments.

10%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

In public health, healthcare administration, business administration or public administration, or equivalent formal project management training/experience.

Required

3 years

Project management experience with at least two years spent in a part-time or full-time administrative role in a healthcare provider organization.

Required

PMP – Project Management Professional

Upon Hire

Preferred

And

CPME – Certified Project Management Expert

Upon Hire

Preferred

A broad knowledge of organizational processes, protocols, and procedures and the ability to consult, build relationships, and think strategically.

Required

A strong matrix management and team-building skills and the ability to work with professionals from diverse backgrounds.

Required

Proven leadership ability to establish department goals and motivate and influence others, and the ability to foster trusting relationships with colleagues and clients.

Required

A leadership style that builds and maintains a climate of trust and inspires commitment from others to achieve organizational goals.

Required

A proficiency in Quality Improvement Methodologies (Model for Improvement, Lean, Six Sigma, etc.).

Required

Strong sense of confidentiality and demonstrated ability to exercise discretion and independent judgment.

Required

A strong ability to effectively manage time, prioritize work, multitask across assignments, and delegate tasks as needed, with a readiness to lead and direct significant activities.

Required

A strong ability to work effectively and efficiently toward goals, solve problems, and work flexibly in a changing, complex, diverse, and politicized environment, along with a robust knowledge of applicable policy analysis techniques and advanced analytical and problem-solving skills.

Required

A working knowledge of Federal, State, and local laws and regulatory agencies regarding occupational health and safety, including fire safety, infection control policies, and practices in a health care setting.

Required

Working knowledge of University purchasing, facilities, and accounting practices and procedures.

Preferred

A broad knowledge of the organizational environment of higher education and large research universities to understand client priorities, issues, motivations, and constraints.

Preferred

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

Pre-Placement Physical: Employment is contingent upon the completion of a satisfactory physical examination.

TB Test: Continued employment is contingent upon the completion of a satisfactory TB test.

CANRA: The position is designated as a mandatory reporter under CANRA. The employee must sign the "Statement Acknowledging Requirement to Report Child Abuse".

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Clinical Setting

Location Setting:

Campus

Location:

The Ashe Center

Standing/Walking

X

X

Sitting

X

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.