Director of Student Services, MRED

STDT SVC ADVISOR 4 (004576)

UCPath Position ID: TBD_4283

Position Description History/Status

Approved Date:

4/29/2025 6:12:06 PM

Date Last Edited:

4/29/2025 6:12:04 PM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

1180O

Organization:

LUSKIN SCHOOL OF PUBLIC AFFAIRS

Division Code:

1181D

Division:

SCHOOL OF PUBLIC AFFAIRS

Department:

118400 - URBAN PLANNING

Position Details

UCPath Position Number:

TBD_4283

Position Description ID

238963

UC Payroll Title:

STDT SVC ADVISOR 4 (004576)

Business Title:

Director of Student Services, MRED

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

Grade 21

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40089885

Reports to Payroll Title:

Executive Director of the MRED

UCPath Department Head Position Number:

40054504

Department Head Payroll Title:

Department Chair

DIRECTION - Indicates that the incumbent establishes procedures for attaining specific goals and objectives in a broad area of work. Only the final results of work done are typically reviewed. Incumbent typically develops procedures within the limits of established policy guidelines.

POSITION SUMMARY

Under the general supervision of the MRED Executive Director, the MRED Director of Student Services provides a variety of student services advising and support to the UCLA Luskin's MRED students (approximately 40 students). Key responsibilities include advising students on degree requirements, academic planning, and funding opportunities, managing admissions, enrollment, and financial aid processes to ensure efficiency and compliance and collaborating with faculty leadership on curriculum planning, course scheduling, and program development. This is an exciting opportunity for an experienced student affairs professional to contribute to support the academic and professional growth of future real estate professionals.

UCLA’s practical and hands-on Master of Real Estate Development program can be completed in 9.5 to 11.5 months and equips graduates with both technical and soft skills to be well-rounded real estate leaders who contribute on day one. Leveraging the full resources of the nation’s #1 public university, armed with the broader context of urban development, and learning in one of the world’s most dynamic and complex real estate markets, UCLA MREDs will be critical thinkers with the drive and work ethic to create real estate that is both valued and valuable. Created hand-in-hand with the real estate industry, MRED is where industry will go first to find the best and brightest talent to help achieve their mission. The UCLA Department of Urban Planning is at the intersection of unique academic, regional, geographic and professional resources that create a learning environment unlike any other. Los Angeles, one of the most culturally diverse and exciting urban settings in the world, serves as a unique laboratory for faculty and students to study and solve urban issues and problems. The world-class faculty in the department — nationally and internationally recognized scholars and leaders in community development, environmental planning, housing, land development, regional and international development, transportation, and urban design — prepare master’s and doctoral degree students to address the social, economic and spatial relationships that shape society.

Graduate Advising

Advise MRED students on the full range of academic and support matters, including degree requirements, capstone regulations, services, awards, financial aid, and opportunities. Monitor student progress to degree. Coordinate student Annual Academic Report program. Inform students and faculty advisers of progress. Perform degree audits for the MRED degree. Certify students for completion of degree requirements. Generate and approve appropriate petitions and forms. Record petition decisions and initiate action as necessary. Counsel students on degree requirements and preparation. Serve as an advisor to Real Estate Development Students’ Association. Support admitted students in advising on scholarship and fellowship applications. Collaborate with the Dashew International Student Center to effectively guide international students on visa regulations and processes. Effectively manage and prepare processing of fellowships and awards. In collaboration with the MRED Executive Director, develop annual student support funding budget and strategy. Liaise with appropriate offices to facilitate processing of awards, fee remissions, and fee deferrals. Manage, plan, and direct commencement activities for MRED.

40%

Student Services & Alumni Engagement

Communicate regularly with students regarding program updates, events, scheduling, and other matters of importance. Serves as key MRED point of contact for all relations with Office of the Registrar, Billing & Payments, Graduate Division and Admissions. Coordinates student exit surveys and follow-up data collection surveys. Facilitates outreach and connection for current students through ongoing alumni engagement in annual program activities and social events. Works with the Director of Career Development & Industry Outreach to connect current students with alumni for career services programming and networking opportunities. Course scheduling and enrollment.

30%

Recruitment & Admissions

Work with MRED recruiter to plan, schedule, and manage recruitment events and activities. Communicate with and recruit potential graduate students by telephone, personal interview, meetings, letters and electronic media.

10%

Event Planning & Management

Plan, execute, and oversee MRED recruitment events and other MRED events. Coordinate and organize beginning of the year orientation, bootcamp and social events. Work with MRED Director of Career Development & Industry Outreach to help organize career events.

15%

Special Projects

Work with MRED Executive Director on special projects and reports as needed.

5%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

Bachelor's degree in related area and / or equivalent experience / training.

Required

Master's Degree

Advanced degree in related area and / or equivalent experience / training

Preferred

Advanced knowledge of and experience with advising and counseling techniques, preferably with professional degree students.

Required

Interpersonal skills. Multicultural competencies; proven ability to work with diverse populations.

Required

Proven track-record with graduate level recruiting and yield strategies, preferably with professional degree students.

Preferred

Excellent skills in judgment, problem identification, reasoning, and developing solutions.

Required

Excellent written and verbal interpersonal communication skills.

Required

Strong skills in monitoring/assessing people, including social perceptiveness.

Required

Ability to multi-task, manage competing priorities of day-to-day operations and project work, while paying attention to detail and not losing sight of the big picture.

Required

Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint; proficiency with Zoom.

Required

Ability to work occasional evenings for events/programming.

Required

Knowledge of campus-specific computer application programs, such as UC Berkeley's SIS/Campus Solutions, Canvas, Oracle PeopleSoft, and other systems.

Preferred

Knowledge of University Campus, College policies, regulations and procedures. Knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.

Preferred

Technologically savvy, basic visual communication skills (image editing, graphic design), and social media marketing experience a plus.

Preferred

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

COVID and Flu Vaccinations: The position is subject to providing evidence of inoculation.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

UCLA Luskin School of Public Affairs

Standing/Walking

X

Sitting

X

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.