Vending Manager

GENERAL SVC OTHER SUPV 1 (005191)

UCPath Position ID: TBD_4163

Position Description History/Status

Approved Date:

4/8/2025 12:07:20 PM

Date Last Edited:

4/8/2025 12:07:15 PM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5000O

Organization:

ADMINISTRATIVE VICE CHANCELLOR

Division Code:

5901D

Division:

ADMINISTRATION

Department:

318500 - VENDING SERVICES

Position Details

UCPath Position Number:

TBD_4163

Position Description ID

238147

UC Payroll Title:

GENERAL SVC OTHER SUPV 1 (005191)

Business Title:

Vending Manager

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

Grade 17

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

C: Supervisor - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40065193

Reports to Payroll Title:

FINANCIAL SVC SUPV 1 (004630)

UCPath Department Head Position Number:

40047618

Department Head Payroll Title:

FOOD SVC MGR 3

SUPERVISION - Indicates that the incumbent performs a variety of routine duties within established policies and procedures or by referral to the supervisor’s guidelines.

5060

Store Keeper Senior Lead

1

8223

Vending Machine Technician

2

8486

Senior Automotive Equipment Operators (SAEO)

8

POSITION SUMMARY

The Vending, Refreshment & Food Delivery Solutions Manager plays a vital role in supporting the General Manager in executing the strategic vision for UCLA's vending, refreshment, and food delivery services. This position is essential in driving operational excellence, enhancing efficiency, and modernizing service delivery to position UCLA as a leader in the food delivery market.

By working closely with the General Manager, the Manager ensures that service quality, product offerings, and sustainability initiatives align with evolving consumer preferences. This role is responsible for overseeing key daily operational functions and optimizing team performance across multiple service lines—including vending, office services, and food delivery solutions—to ensure outstanding service, operational efficiency, and long-term profitability.

At UCLA Housing & Hospitality (H&H), you become part of UCLA's tradition of excellence by providing quality housing, dining, vending and hospitality services to student-residents, faculty, staff, and campus visitors. We believe there's more to a job than simply being employed. In addition to competitive salaries and comprehensive benefits and retirement plans, H&H team members enjoy significant opportunities for professional and personal growth in a supportive work environment. No matter what your role, you will join more than 2,600+ H&H team members who understand that our motto Hospitality First! means that a warm, gracious attitude makes a difference in the lives of the people we serve.

Operations Management

Manage daily vending operations, including stocking, maintenance, and compliance with health and safety regulations. Monitor vending machine functionality and work with technicians to address service issues. Ensure efficient route planning and timely replenishment of vending machines. Implement best practices to improve operational efficiency. Assist in rolling out new vending technologies and service enhancements.

35%

Team Leadership & Training

Supervise vending staff, including senior lead storekeeper, route drivers and service technicians. Provide training to ensure operational efficiency, adherence to safety protocols, and customer service excellence. Conduct performance evaluations and support professional development opportunities for team members.

30%

Financial & Inventory Management

Support the General Manager of Vending, Refreshment & Food Delivery Solutions by overseeing inventory control processes to ensure optimal product availability while minimizing waste. Assist in managing the budgetary aspects of vending services, including implementing cost controls and tracking revenue to maintain financial efficiency. Collaborate closely with the General Manager to analyze financial performance and provide strategic recommendations that drive growth, enhance profitability, and strengthen UCLA’s position as a leader in vending, refreshment, and food delivery solutions.

15%

Customer Experience & Marketing

Enhance customer experience by ensuring vending locations are well-maintained and stocked with appealing products. Gather and analyze customer feedback to adjust product selections and improve service quality. Assist in marketing efforts to promote vending services, including digital engagement strategies and campus outreach. Support initiatives that align with UCLA’s commitment to health and wellness

10%

Sustainability & Compliance

Ensure compliance with UCLA sustainability initiatives by promoting eco-friendly product packaging and waste reduction strategies. Assist in monitoring vending machine energy efficiency and recommend improvements. Work towards achieving UCLA’s sustainability goals by sourcing environmentally friendly products and services.

5%

Vendor & Supplier Coordination

Maintain relationships with vendors to ensure timely product replenishment and service quality. Collaborate with suppliers to introduce innovative and health-conscious product offerings.

5%

0%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

High School Diploma

or GED Equivalent

Required

Bachelor's Degree

in Business, Hospitality, or related field

Preferred

2-4 years

experience in vending, AFH (Away From Home) services, or related food & beverage industry experienceindustry

Required

2 years

supervisory or leadership experience

Required

experience in managing vendor relationships and inventory control

Preferred

Valid driver's license and clean driving record

Required

ServSafe Certification or equivalent certification

Preferred

Strong operational management skills, including scheduling, logistics, and maintenance coordination.

Required

Ability to analyze sales trends and adjust product offerings accordingly.

Preferred

Strong leadership abilities with a commitment to fostering a team-oriented work environment.

Required

Financial acumen in budgeting, cost control, and revenue optimization.

Preferred

Knowledge of vending technologies, including cashless payment systems and remote monitoring.

Preferred

Strong written and verbal communication skills for internal coordination and customer service.

Required

Ability to manage multiple tasks in a fast-paced environment and adapt to changing priorities.

Required

Commitment to sustainability initiatives, including waste reduction and eco-friendly product sourcing.

Preferred

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Housing & Hospitality-Dining

Standing/Walking

X

X

Sitting

X

X

Bending/Stooping

X

X

Squatting/Kneeling

X

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

X

Lifting/Carrying/Push/Pull over 50 lbs

X

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

X

Loud noise levels

X

X

Marked changes in humidity or temperature

X

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical Skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.