Director, Hybrid Cloud & Hosting Services

COMM AND NETWORK TCHL MGR 1 (000672)

UCPath Position ID: TBD_4026

Position Description History/Status

Approved Date:

3/6/2025 9:30:18 PM

Date Last Edited:

3/6/2025 9:29:46 PM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5000O

Organization:

ADMINISTRATIVE VICE CHANCELLOR

Division Code:

5901D

Division:

ADMINISTRATION

Department:

455400 - IT SERVICES

Position Details

UCPath Position Number:

TBD_4026

Position Description ID

237225

UC Payroll Title:

COMM AND NETWORK TCHL MGR 1 (000672)

Business Title:

Director, Hybrid Cloud & Hosting Services

Personnel Program

Management and Senior Professional (MSP)

Salary Grade:

Grade 26

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

A: Manager - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

41024943

Reports to Payroll Title:

SYS ADMSTN MGR 3

UCPath Department Head Position Number:

40068309

Department Head Payroll Title:

INFO SYS MGR 4

GENERAL DIRECTION - Indicates that the incumbent receives guidance in terms of broad goals and overall objectives and is responsible for establishing the methods to attain them. Generally the incumbent is in charge of an area of work, and typically formulates policy for this area but does not necessarily have final authority for approving policy.

000499

INFO SYS ANL 4

1

000527

COMM AND NETWORK TCHL SUPV 2

1

007565

COMM AND NETWORK TCHL ANL 2

4

007563

COMM AND NETWORK TCHL SUPV 1

2

POSITION SUMMARY

The Director, Hybrid Cloud & Hosting Services will lead the execution of the strategic vision, modernization, and management of UCLA's hosting infrastructure, ensuring scalability, resilience, security, and cost efficiency. This role will drive cloud-first adoption, data center consolidation and optimization, and a transition away from legacy hosting technologies to deliver a modern, high-performing IT environment that supports UCLA's academic, research, and administrative missions. This position will work alongside the Executive Director, Network Services and the Director, Platform Services to forge a strategic full-stack infrastructure leadership team.

The Director, Hybrid Cloud & Hosting Services will positively impact UCLA's operations and culture by ensuring UCLA's IT infrastructure is operable, secure, efficient, and effective in service of the university's academic mission. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while modeling UCLA's culture and values.

Infrastructure Services provides flexible, reliable, and secure traditional and cloud infrastructure services (network services, platform services, data center operations and management, and unified communications) enabling connectivity, productivity, and security for UCLA. Infrastructure Services strives to optimize performance increasing storage, elevating the network, and reducing downtown.

The IT Hosting organization that the Director will lead manages data center facilities, cloud facilities, BCDR, and Infrastructure Optimization, enabling UCLA to host IT infrastructure safely, securely, and with a best in class performance and run rate.

Leadership, Management, & Supervision

•Leads, mentors, and develops a high-performing team focused on hosting, cloud transformation, and service reliability

•Fosters a culture of accountability, collaboration, and innovation within UCLA ITS.

•Drives change management initiatives, ensuring the adoption of modern hosting solutions across UCLA.

•Manages the development of team members by helping them set and achieve goals for their career growth. Fosters an inclusive environment that values differences and creates a sense of belonging and appreciation for team members.

•Leads by example, demonstrating ethics, high accountability, and actively drives the process of embedding IT values and behaviors. Contributes to a culture of trust and transparency. Drives best-in-class customer service to UCLA through team engagement.

20%

Hosting Infrastructure Strategy & Modernization

•Develops and executes UCLA’s Digital Foundry hosting strategy, ensuring alignment with a cloud-first approach and data center transformation.

•Leads the transition from legacy hosting technologies (e.g., VMware, Mainframe) to more modern solutions.

•Oversees Data Center as a Service (DCaaS) offerings to deliver scalable, efficient, and reliable hosting solutions.

•Ensures hosting infrastructure supports high availability, security, and cost-effective service delivery.

15%

Disaster Recovery & Business Continuity

•Leads disaster recovery (DR) and business continuity (BC) planning, ensuring minimal downtime and data resilience.

•Conducts regular DR testing and maintain compliance with security and industry standards.

•Implements automated failover, backup, and recovery solutions for UCLA’s critical hosted services.

•Assists in developing, implementing, and maintaining Disaster Recovery (DR) and Business Continuity (BC) plans to ensure organizational resilience.

•Coordinates with cross-functional teams to conduct regular DR and BC testing, identify potential risks, and ensure all systems are prepared for recovery scenarios.

15%

Problem Solving

•Leads technology strategy for data center facilities, security policies, data center vendors, hardware/software enhancements, and network resources.

10%

Customer Service

•Acts as a trusted advisor to UCLA IT leadership, ensuring hosting services align with business needs.

•Works closely with the Executive Director of Network Services and the Director of Platform Services to ensure seamless IT service delivery across hosting, network, and platform infrastructure.

•Works closely with Digital Foundry, Security, and Customer Success organizations to ensure alignment with their strategies and demands

•Builds and maintains strong relationships with customers, partners, and stakeholders to ensure that consistent, reliable service is delivered to a range of university stakeholders.

10%

Continuous Improvement

•Implements a Command Center & Monitoring as a Service framework for real-time visibility into IT hosting infrastructure.

•Oversees capacity planning, performance tuning, and resource optimization for hosting services.

•Defines and enforces SLAs, KPIs, and operational benchmarks to maintain hosting reliability and uptime.

•Collaborates with vendors and partners to ensure cost-effective and cutting-edge hosting solutions.

•Collaborates with Customer Success organization on best-in-class ITIL and CMDB approaches.

•Leads the strategic visioning of improvements for IT hosting infrastructure. Drives a culture of continuous improvement for team members that prioritizes innovation, efficiency, and effectiveness.

•Maintains leading-edge currency with technology, standards & best practices.

10%

Project Planning & Management

• Is responsible for the successful execution of complex projects. Delegates tasks as needed and leverages the skills and experiences of team members.

10%

Communications & Training

•Maintains consistent communication with direct reports and senior leaders to resolve escalations and provide updates.

•Proactively communicates with other departments and IT unites within the organization to ensure that the data center meets the needs of the business.

10%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

or equivalent combination of experience/training in one or more of the following fields: computer science, engineering, computer information systems, or another related field.

Required

Seven years

working in one or more of the following fields: information technology, data center management, IT hosting, network operations, cloud services, or another related field.

Required

Five years

experience leading teams in a management or leadership role, particularly in a fast-paced, service-oriented environment.

Required

Demonstrated experience

leading and managing teams, including abilities in persuasion, negotiation, change management, and mentorship.

Required

Experience

as a point of escalation. understanding of how decisions affect teams. ability to make decisions with integrity.

Required

Significant experience

providing inclusive leadership of others, advancing an inclusive environment that values equity, diversity, inclusion and belonging.

Required

Significant experience

solving complex, technical and non-technical problems with budget, timeline, and resource implications. Able to delegate solutioning when appropriate.

Required

Ten or more years

experience working in one or more of the following fields: information technology, data center management, IT hosting, network operations, cloud services, or another related field.

Preferred

Six or more years

experience leading teams in a management or leadership role, particularly in a fast-paced, service-oriented environment.

Preferred

Experience

in complex higher education environments, serving academic and administrative functions of a large public university.

Preferred

Cloud certifications (AWS, Azure, or Google Cloud)

Preferred

Strong expertise in cloud hosting, virtualization, and enterprise-scale hosting services.

Required

Knowledge of hybrid cloud environments, disaster recovery, and ITIL best practices.

Required

Proven ability to align hosting strategies with organizational priorities and drive change.

Required

Knowledge of data center facilities management (UPS, HVAC, security, power redundancy, etc.).

Preferred

Proficiency in managing hybrid environments, integrating cloud and on-premises systems, and ensuring seamless operation and maintenance of hosting infrastructure.

Required

Highly skilled in written and verbal communications and is able to communicate on behalf of teams and relay highly complex technical information. Significant experience communicating with technical and non-technical leaders.

Required

Highly advanced project management skills with demonstrated experience delivering multiple complex projects, delegating responsibility, tracking project progress, managing others, and coaching teams on the prioritization of competing project/customer needs.

Required

Integrates creative thinking and industry-leading practices into diverse team operations; has experience inspiring teams to innovate and grow. Has significant experience leading in an ever-changing, fast-paced environment.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

UCLA Wilshire Center

Standing/Walking

X

Sitting

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.