Optometry Services Manager

AMBUL CARE ADMSTN SUPV 1 (004172)

UCPath Position ID: TBD_3979

Position Description History/Status

Approved Date:

3/4/2025 3:56:40 PM

Date Last Edited:

3/4/2025 3:56:37 PM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

7000O

Organization:

VC STUDENT AFFAIRS

Division Code:

7800D

Division:

STUDENT HEALTH

Department:

521500 - ARTHUR ASHE STU HEALTH & WELLNESS CNTR

Position Details

UCPath Position Number:

TBD_3979

Position Description ID

236989

UC Payroll Title:

AMBUL CARE ADMSTN SUPV 1 (004172)

Business Title:

Optometry Services Manager

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

Grade 21

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

C: Supervisor - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40064479

Reports to Payroll Title:

Admin Supv 2 GF

UCPath Department Head Position Number:

40036657

Department Head Payroll Title:

HC ADM SHS MGR 3

GENERAL SUPERVISION - Indicates that the incumbent develops procedures for performance of variety of duties; or performs complex duties within established policy guidelines.

009194

OPTICIAN

4

004465

OPTOMETRIST 3 HX

3

004466

OPTOMETRIST 4 HX

1

004723

BLANK AST 2

1

POSITION SUMMARY

Under the direct supervision of the Director of Administrative Services, the Optometry Services Manager provides managerial and technical oversight to Ashe U SEE LA Optometry. The Optometry Services Manager plans, manages, and monitors all operational, professional and clinical activities in the optometry department and has responsibility for oversight of all ordering of materials and merchandise including optical and sun eyeglass frames, spectacle lenses, contact lenses, over the counter medical and sundry products and all supplies and other needs for optometry.

The mission of The Arthur Ashe Student Health and Wellness Center (The Ashe Center) is to support UCLA students in the successful attainment of their educational goals through the personalized delivery of accessible, high-quality health and wellness services, rendered with kindness and competence, by diligent, dedicated professionals.

Our comprehensive services include Primary Care, Gynecology Services, Immunizations, Travel Medicine, Physical Therapy, Specialty Clinics, Radiology & Laboratory, and Acupuncture – all under one roof! We are also pleased to offer additional services in the Ackerman Student Union: a full-service optometry center, U See LA Optometry, and the Bruin Health Pharmacy.

UCLA's student health center and its suite of services consistently rank as best in the nation. Most recently, the wellness fintech brand Ness awarded UCLA and The Ashe Center as the healthiest college in the state of California.

Supervisory

Responsibilities

Supervisory responsibilities include recruiting and interviewing new optometry employees, overseeing their training, and managing performance evaluations—with supervision, evaluations, and terminations as needed. Additional duties involve maintaining staff schedules and records, organizing staff meetings, and fostering effective communication and teamwork. The role also requires managing the employee performance management plan, inspiring enthusiasm for the practice and patient care, and providing backup support, including assisting patients with selecting and dispensing frames, spectacle lenses, and contact lenses. Resolving patient concerns as they arise, and meeting with staff to evaluate progress, set vision, mission, and goals, and address personnel issues remain essential components.

40%

Optometry Management

Optometry Management responsibilities include overseeing the appointment schedule and patient flow, implementing training and competence assessments, and establishing policies for ordering, receiving, and tracking materials. This encompasses maintaining accurate inventories and guiding opticians in product selection. The role also involves managing supplier and laboratory accounts, analyzing production statistics, monitoring recalls and pricing, and collaborating with Finance and Purchasing to secure favorable vendor relationships and manage invoices. Additionally, it requires overseeing office maintenance and security protocols, coordinating with SAIT on software enhancements, and providing regular reports to supervisors.

40%

General and Specialized Clinical/Patient Care Functions

The position requires greeting patients with friendliness and sensitivity, and communicating clearly both orally and in writing. It contributes to the efficient operation of the unit by ensuring duties are performed in a timely, accurate, and responsive manner while maintaining an acute awareness of confidentiality, privacy, and all corresponding legal implications. The role also involves monitoring overall patient-clinic flow to support smooth operations, adhering strictly to guidelines for the treatment of confidential information and medical records according to established chart entry protocols. Moreover, it demands a continuous awareness of Ashe Center services, procedures, and activities, along with the ability to communicate specific instructions tailored to individual needs.

10%

Unit Policies & Procedures

Responsibilities include maintaining and updating both the policy and procedure manuals, as well as developing and revising forms as needed. The role also involves monitoring staff compliance with these policies and providing counsel when deviations occur, overseeing the collection of statistics, and ensuring facilities are secure from theft and improper conduct.

10%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

in relevant field

Required

5 years

Experience working in an optometry environment

Required

And

3 years

Experience supervising and managing an optometry unit

Preferred

American Board of Opticianry Certification

Upon Hire

Required

And

National Contact Lens Examiners Certification

Upon Hire

Required

Ability to work independently and follow through on assignments with minimal direction.

Required

Organizational skills to prioritize work when faced with competing requirements, and interruptions to meet deadlines.

Required

Skill in using a PC, and knowledge of software such as MS Office: Word, Excel, PowerPoint, and Outlook.

Required

Ability to effectively interact with students, and staff from diverse cultural, ethnic/racial, social and sexual orientations.

Required

Effective communication skills (written and verbal) to convey accurate information to individuals at all levels of the organization.

Required

Ability to edit, proofread, and compose written materials using correct English grammar, spelling, and punctuation.

Required

Ability to handle confidential and sensitive information appropriately.

Required

Comprehensive knowledge of medical and ophthalmic terminology.

Required

Knowledge of various sterilization methods of different types of lenses, including chemical, heat, and ultrasound.

Required

General knowledge of optometry treatments and procedures.

Required

General knowledge of student health policies and procedures.

Preferred

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

Pre-Placement Physical: Employment is contingent upon the completion of a satisfactory physical examination.

TB Test: Continued employment is contingent upon the completion of a satisfactory TB test.

CANRA: The position is designated as a mandatory reporter under CANRA. The employee must sign the "Statement Acknowledging Requirement to Report Child Abuse".

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Clinical Setting

Location Setting:

Campus

Location:

The Ashe Center

Standing/Walking

X

X

Sitting

X

X

Bending/Stooping

X

X

Squatting/Kneeling

X

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.