Product Owner, Procure to Pay IT Products

BUS SYS ANL 4 (000657)

UCPath Position ID: TBD_3916

Position Description History/Status

Approved Date:

2/18/2025 11:02:45 PM

Date Last Edited:

2/18/2025 11:02:42 PM

Last Action Effective Date:

2/18/2025

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5000O

Organization:

ADMINISTRATIVE VICE CHANCELLOR

Division Code:

5901D

Division:

ADMINISTRATION

Department:

455400 - IT SERVICES

Position Details

UCPath Position Number:

TBD_3916

Position Description ID

236578

UC Payroll Title:

BUS SYS ANL 4 (000657)

Personnel Program

Management and Senior Professional (MSP)

Salary Grade:

Grade 24

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

41057651

Reports to Payroll Title:

APPLICATIONS PRG SUPV 2

UCPath Department Head Position Number:

40068309

Department Head Payroll Title:

INFO SYS MGR 4

GENERAL SUPERVISION - Indicates that the incumbent develops procedures for performance of variety of duties; or performs complex duties within established policy guidelines.

POSITION SUMMARY

The Product Owner, Procure to Pay IT Products will play a critical role in the development, implementation, and continuous improvement of Procure to Pay Products and services, through creating and supporting a product vision, roadmap, and backlog, while also ensuring that they align with the university's strategic objectives and meet the evolving needs of UCLA's students, faculty, and staff. They will partner on strategizing the sunsetting and archiving the Legacy Procure to Pay system. The Product Owner, Procure to Pay IT Products will conduct customer research and collaborate with business owners and key stakeholders across the university campus to develop and convey a distinct product vision. The Procure to Pay IT Products Product Owner will be responsible for driving innovation and excellence by working closely with cross-functional teams, stakeholders, and users to define requirements, prioritize features, and deliver exceptional value.

The Product Owner, Procure to Pay IT Products will positively impact UCLA's operations and culture by enabling University stakeholders to effectively leverage Procure to Pay products and applications. This team member will advance the University's mission by delivering exceptional information technology services

comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while

modeling UCLA's culture and values.

The Business Information Technology (BIT) team is dedicated to designing, developing, configuring, enhancing, optimizing, and maintaining innovative products and platforms that enable UCLA’s core business functions, including Web Technologies, Budget & Financial Management, Human Resources Information, Customer Relationship Management, and Collaboration, Productivity, & Workplace Products.  In partnership with administrative stakeholders, BIT ensures that its solutions deliver exceptional functionality, quality, business value, user experience, and digital accessibility, meeting the diverse needs and expectations of the campus community.  The BIT team drives ITS' cloud-first strategy by reducing technical debt, leveraging cutting-edge techniques, partnering with other departments and teams to accelerate releases through advanced automation and application lifecycle management, and fostering a culture of continuous improvement and innovation to ensure scalable, flexible solutions that meet UCLA's evolving demands.

The Budget & Financial Management Products team conceives, configures, monitors, defines, tests, delivers, optimizes, and refines budget & financial management products and application technologies, including but not limited to the Financial System (FS) General Ledger Applications, financial ERP, and procure to pay products. This team also focuses on optimizing user experience, addressing digital accessibility needs, partnering with cross-functional delivery teams to ensure products meet business and user requirements, and collaborating with business stakeholders to iteratively improve the products over time.

Product Management

1. Leads the planning, execution, and delivery of Procure to Pay product releases, working closely with development teams to define user stories, prioritize the product backlog, and ensure that the development work aligns with the business objectives. Defines product strategy, processes, and approaches to deliver a broad range of Procure to Pay products (e.g., Jaggaer, Concur). Participates in research to gain insights into user pain points, challenges, and needs, and builds and delivers solutions that meet new requirements and expectations.

2. Makes decisions related to the development process, prioritization of features, and ensuring that the team is delivering value in line with business goals.

25%

Product Management

1. Identifies, organizes, and leads discussions with key advisory groups and other customers, clarifying requirements, and ensuring that the team is building what is needed. Leads the identification of additional opportunities for value added product / service delivery based on customer / advisory group interaction and feedback as the voice of the customer

2. Oversees product release processes, coordinating with development, infrastructure, and customer success to ensure minimal disruption to end users.

3. May be assigned to one or more product categories (Procurement, Accounts Payable, Supplier Management, Expense Management, Bank Reconciliation).

4. Product Lifecycle - vendor management, guiding products through their lifecycle from conception to retirement, while fostering partnerships.

20%

Problem Solving

1. Demonstrates creativity and ingenuity in selecting methods and techniques for obtaining solutions to complex problems.

10%

Customer Service

1. Identifies and maintains balance between user needs, business goals, and technical realities of Procure to Pay Products for diverse audiences.

10%

Continuous Improvement

1. Supports continuous improvement, effective troubleshooting, and problem-solving, utilizing the latest industry technology and knowledge. Works collaboratively with designers, researchers, developers, business analysts, and other key stakeholders to deliver engaging experiences.

2. Develops skills and abilities on an ongoing basis, maintaining currency on emerging technologies and product-strategy approaches.

3. Stay informed about industry trends, best practices, and emerging technologies related to Procure to Pay products.

4. Leads efforts in evaluating new financial management technologies and industry trends as they emerge and determine if and how they are applicable to current financial management products or services.

10%

Project Planning & Management

1. Develops project plans including goals, deliverables, resources, budget and timelines for launches of products, services or enhancements of diverse scope, size, impact, and budget.

2. Collaborate with product vendors to ensure product enhancements align with organizational needs.

10%

Communications & Training

1. Acts as product / service liaison across the organization, external agencies, and customers to ensure effective production, delivery and operation of new products, services and / or enhancements.

2. Communicate product updates, changes, and release timelines to all relevant stakeholders.

10%

Other

1. Actively contributes to promoting equity, diversity, and inclusion across the organization and UCLA’s campus.

2. Actively promotes the organization’s core values and consistently integrates innovation, employee fulfillment, teamwork, respect, excellence, integrity, service, and accountability into each aspect of their work.

3. Maintains current knowledge of University policy and procedure; effectively, consistently and fairly applies University policy and/or campus/division procedures for assigned area and team members supervised; complies with University, Campus and division policies and procedures regarding privacy of information, authorized use of University resources and the security of University systems and data.

5%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

in one or more of the following fields: business administration, organization development, communication, or public administration, or related field, or equivalent combination of experience/training.

Required

Experience in complex higher education environments, serving academic and administrative functions of a large public university.

Preferred

Certified Scrum Product Owner

Preferred

Advanced knowledge of Procure to Pay product development concepts, practices, standards, and processes.

Required

Proven ability to identify key issues critical to the organization's long-range success of a desired product or service.

Required

Analytical mindset, with experience in data-driven decision-making and performance measurement.

Required

Proven track record of delivering successful Procure to Pay Products that meet user needs and drive value.

Required

Strong written and verbal communication skills and is able to communicate complex technical ideas to a diverse community of colleagues and stakeholders. Can relay technical information to audiences of technical and non-technical stakeholders.

Required

Able to establish and advance positive working relationships and a strong rapport with a diverse community of colleagues including team members, stakeholders, and customers.

Required

Advanced organizational skills, ability to balance priorities, deliver concurrent projects to various stakeholders. Ability to work in a project-based environment using project management practices.

Required

Advanced problem-solving skills; ability to identify root problems and scope solutions based on knowledge of resources, timelines, vision and strategy. Seeks information from diverse sources to inform solutions. Demonstrated ability to make decisions with integrity.

Required

Able to participate in activities to advance an inclusive environment that values equity, diversity, inclusion and belonging.

Required

Thinks creatively and introduces innovations such as the incorporation of new technologies or processes. Thrives in an ever-changing, fast-paced environment.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

UCLA Wilshire Center, #1100

Standing/Walking

X

Sitting

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.