Application Programmer, Workplace IT Products 

APPLICATIONS PROGR 3 (007300)

UCPath Position ID: TBD_2901

Position Description History/Status

Approved Date:

12/20/2024 2:37:56 PM

Date Last Edited:

12/20/2024 2:37:53 PM

Last Action Effective Date:

12/20/2024

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5000O

Organization:

ADMINISTRATIVE VICE CHANCELLOR

Division Code:

5901D

Division:

ADMINISTRATION

Department:

455400 - IT SERVICES

Position Details

UCPath Position Number:

TBD_2901

Position Description ID

233880

UC Payroll Title:

APPLICATIONS PROGR 3 (007300)

Business Title:

Application Programmer, Workplace IT Products 

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

Grade 22

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

000000

Reports to Payroll Title:

Applications Programming Supervisor 2

UCPath Department Head Position Number:

40068309

Department Head Payroll Title:

INFO SYS MGR 4

GENERAL SUPERVISION - Indicates that the incumbent develops procedures for performance of variety of duties; or performs complex duties within established policy guidelines.

POSITION SUMMARY

The Application Programmer, Workplace IT Products will be responsible for the day-to-day management, maintenance, and support of products/applications, ensuring optimal performance, availability, and security. They will support environment configurations for various applications/products and install, enable and/or upgrade new vendor releases and other software needed to support the application platform(s). This individual will also assist in the resolution of Tier 3 operational support issues, playing a critical role in ensuring the smooth operation of UCLA's technology offerings, directly impacting the success and efficiency of the university. If needed, they may also support user and application security setup including account setup and permission sets. 

The Application Programmer, Workplace IT Products will positively impact UCLA's operations and culture by enabling University stakeholders to effectively workplace products in service of the institution's academic mission. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while modeling UCLA's culture and values.

The Collaboration, Productivity, & Workplace Products team at UCLA is responsible for the entire lifecycle of the university’s core SaaS products ensuring an efficient and effective workplace. This team handles everything from and configuration to the ongoing monitoring, testing, delivery, optimization, and refinement of these tools. These products cover a wide range of functionalities, including communication, project management, document and file sharing, digital creativity, digital signatures, timekeeping/attendance, and cloud storage. Examples of these tools include Office 365, Google Workspace, Slack, Zoom, Box, Adobe Creative Cloud, DocuSign, and Kronos.

Equally important, the team also manages the technical engineering and operational lifecycle services for critical UCLA infrastructure like the BruinCard System, Time and Attendance Systems and other internal applications. Their responsibilities also extend to optimizing user experience and addressing digital accessibility needs. They collaborate with cross-functional delivery teams to ensure the products meet business and user requirements and work closely with business stakeholders to iterate on and improve the products continually.

Application Programming

1.Installs, configures, and maintains software applications used for Workplace Products.

2.Performs routine maintenance tasks such as monitoring system performance, applying patches and upgrades, and troubleshooting issues.

3.Monitors system logs and alerts to proactively identify and address potential issues.

4.Develops and maintain documentation on application configurations, procedures, and policies.

5.Collaborates with cross-functional teams to identify and implement enhancements and upgrades to existing applications.

45%

Problem Solving

1.Communicates and presents problem-solving rationale to diverse audiences. Works collaboratively with team members, stakeholders, and vendors to understand specifications and deliver features based on business requirements. Participates in open and honest sharing of ideas and opinions.

2.Follows best practices to support logical and efficient decision making. Conducts root cause analysis exercises to identify issues. Recommends realistic solutions to enhance business value.

10%

Customer Service

1.Leverages insights on customer pain points, challenges, and needs to provide customer-focused solutions. Supports the customer point-of -view when identifying priorities and presenting solutions.

10%

Continuous Improvement

1.Participates in innovation and continuous improvement by leveraging the latest industry knowledge. Maintains currency with new technologies. Learns and adapts quickly to new situations and technologies.

10%

Project Planning & Management

1.Supports the execution of projects and tasks. Contributes to the development and execution of best-in-class processes and procedures. Ensures alignment with university goals and customer needs.  Supports the process improvement efforts within the team and produces high-quality deliverables.

10%

Communications & Training

1.Communicates effectively with internal and external users or stakeholders; uses effective, grammatically correct business writing and verbal communication skills to convey complex concepts and technical information.

2.Continually develops skills, knowledge, and abilities to maintain currency with new developments in enterprise data and analytics.

3.Enables easy adoption of reports and dashboard by assisting with training and outreach programs.

10%

Other

Actively contributes to promoting equity, diversity, and inclusion across the organization and UCLA’s campus. Actively promotes the organization’s core values and consistently integrates innovation, employee fulfillment, teamwork, respect, excellence, integrity, service, and accountability into each aspect of their work. Maintains current knowledge of University policy and procedure; effectively, consistently and fairly applies University policy and/or campus/division procedures for assigned area and team members supervised; complies with University, Campus and division policies and procedures regarding privacy of information, authorized use of University resources and the security of University systems and data. Performs other related responsibilities as requested and when necessary.

5%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

in one or more of the following fields: information technology, computer science, public administration, business administration, or a related field, or equivalent combination of experience/training.

Required

Three years

experience working in one or more of the following fields: application programming, software development, database administration, data services, or a related field.

Required

Thorough experience with common programming tools. Experience with planning for deployment and creation of feedback mechanisms.

Required

Five or more years

experience working in one or more of the following fields: application programming, software development, database administration, data services.

Preferred

Experience in complex higher education environments, serving academic and administrative functions of a large public university.

Preferred

Skills associated with software design, modification, implementation and deployment, including object-oriented programming concepts.

Required

Demonstrated ability to understand functional needs and how systems can support those needs. Demonstrated ability to develop conversion and system implementation plans.

Required

Knowledge of cloud platforms like AWS, Azure, GCP, or similar.

Required

Demonstrated software repository skills. Demonstrated testing and test planning skills. Familiarity with one or more of the following tools: Campus ID Card systems like Transact-Campus or similar, Card Printing solutions like Entrust Instant ID or similar, Time and Attendance systems, Linux/Windows

Required

Demonstrated ability to follow software specifications.

Required

Strong written and verbal communication skills and is able to communicate technical information and ideas to a diverse community of colleagues and stakeholders.

Required

Able to establish and advance positive working relationships and a strong rapport with team members, stakeholders, and customers.

Required

Strong organizational skills and is able to balance competing priorities and support concurrent projects. Ability to work in a project-based environment using project management practices.

Required

Strong demonstrated problem-solving skills; scopes solutions based on knowledge of available resources and timelines. Able to ask questions, gather information, evaluate options, and make decisions with integrity.

Required

Able to participate in activities to advance an inclusive environment that values equity, diversity, inclusion and belonging.

Required

Thinks creatively and proposes innovative ideas, including the incorporation of new technologies or processes. Is able to work with agility in a fast-paced environment.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Wilshire Center

Standing/Walking

X

Sitting

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.