Systems Administrator, Hospitality IT Products

SYS ADM 2 TX (004698)

UCPath Position ID: TBD_2394

Position Description History/Status

Approved Date:

10/21/2024 7:44:29 PM

Date Last Edited:

10/21/2024 7:44:22 PM

Last Action Effective Date:

10/21/2024

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5000O

Organization:

ADMINISTRATIVE VICE CHANCELLOR         

Division Code:

5901D

Division:

ADMINISTRATION                         

Department:

455400 - IT SERVICES

Position Details

UCPath Position Number:

TBD_2394

Position Description ID

231735

UC Payroll Title:

SYS ADM 2 TX (004698)

Business Title:

Systems Administrator, Hospitality IT Products

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

STEPS

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

TX: Technical

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

000000

Reports to Payroll Title:

Applications Programming Supervisor 1

UCPath Department Head Position Number:

40068309

Department Head Payroll Title:

INFO SYS MGR 4

SUPERVISION - Indicates that the incumbent performs a variety of routine duties within established policies and procedures or by referral to the supervisor’s guidelines.

POSITION SUMMARY

The Systems Administrator, Hospitality IT Products, will setup, maintain, troubleshoot, and support hospitality-related business systems such as: room inventory applications, property management systems, room key applications, package management application, point-of-sale systems, virtual server and desktop infrastructure, various server and desktop operating systems, and other functional infrastructure servers.  In addition, the System Administrator will utilize IT management and monitoring applications and tools to manage network accounts, monitor performance of infrastructure endpoints, manage patching, and other IT administrator-related activities.

The Systems Administrator, Hospitality IT Products will work collaboratively with engineers, software developers, vendors, platform/network team members, business users, and leadership to provide administration of and support for Hospitality IT Products and applications. This individual will also assist in the resolution of escalated operational support issues, playing a critical role in ensuring the smooth operation of UCLA's technology offerings and directly impacting the success and efficiency of the university.  If needed, they may also support user and security setup including account setup and permission sets. 

The Systems Administrator, Hospitality IT Products will positively impact UCLA's operations and culture by enabling University stakeholders to effectively leverage Hospitality IT Products in service of the institution's academic mission. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while modeling UCLA's culture and values. 

ITS Technology Operations enables cross-organization collaboration and service excellence by integrating IT products that support campus business units and stewarding process excellence. Integrating new IT functions into the organization, Technology Operations leverages broad expertise supporting Housing & Hospitality, Events & Transportation, Facilities Management, Environmental Health & Safety functions. This team implements strategic plans for the university's IT services, focusing on operational excellence, continuous performance improvement, and customer satisfaction. This team coordinates operational activities across all core IT services influencing peers to drive improvements in service levels, performance benchmarks, and campus satisfaction. 

Housing & Hospitality IT Products technologies enable key hospitality and hotel operations (e.g., management of reservations, online booking, conference sales, catering sales, operational and administrative systems), housing operations (e.g., residential housing and meal plan contracts, dining management systems, operational and administrative systems), and general operations (e.g., point of sales systems, PCI compliance, cybersecurity, and accessibility compliance).

Systems Administration

1.Maintains and supports hospitality IT products to ensure optimal performance.

2.Performs routine maintenance tasks such as monitoring system performance, applying patches and upgrades, and troubleshooting issues.

3.Monitors system logs and alerts to proactively identify and address potential issues.

4.Develops and maintains documentation on system configurations, procedures, and policies.

25%

Systems Administration

1.Applies industry practices in the evaluation and testing of hospitality IT products.

2.Collaborates with others to identify and implement enhancements and upgrades to existing products as needed.

3.If needed, support user and security setup including account setup and permission sets.

4.Writes automation scripts related to server and systems management, using tools such as Ansible, PowerShell, VB script, SQL, etc.

25%

Problem Solving

1.Works collaboratively with team members to understand specifications and deliver features based on business requirements. Participates in open and honest sharing of ideas and opinions.

10%

Continuous Improvement

1.Participates in innovation and continuous improvement by leveraging the latest industry knowledge. Maintains currency with new technologies. Learns and adapts quickly to new situations and technologies.

2.Is able and willing to work outside regular working hours as needed.

10%

Customer Service

1.Provide customer-focused solutions. Delivers high-quality service in every customer interaction, with a focus on responsiveness, assurance, and empathy.

2.Escalates highly complex technical issues related to hospitality IT products as needed.

3.Works after normal business hours and weekends as needed.

4.Responds to emergency calls as necessary and when appropriate.

10%

Project Planning & Management

1.Contributes to the development and execution of best-in-class processes and procedures. Supports the process improvement efforts within the team and produces high-quality deliverables.

10%

Communications & Training

1.Continually develops skills, knowledge, and abilities to maintain currency with new product/application developments.

10%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

in one or more of: information technology, computer science, public administration, business administration, communications, or a related field, or equivalent combination of experience/training.

Preferred

Experience working in one or more of the following fields: information technology, management, customer service, higher education, or a related field.  

Required

Experience in the set-up, maintenance, troubleshooting, and support of systems/applications that support functions such as: room inventory, property management, room keys, package management, POS.

Required

Experience in the set-up, maintenance, troubleshooting, and support of systems/applications that support functions such as: virtual servers/desktops, operating systems, infrastructure function servers

Required

Experience in complex higher education environments, serving academic and administrative functions of a large public university.

Preferred

ITIL Foundation Certification

Preferred

Demonstrated ability to understand functional needs and how systems can support those needs.

Required

Ability to support systems testing, write technical documentation, analyze logs, write automation scripts (Ansible, PowerShell, VB Script, SQL, or similar), and optimize system performance.

Required

Familiarity in setting up and using IT management and monitoring applications and tools such as: Microsoft Active Directory, performance monitoring applications, password management application, backup applications, patch management, and vulnerability management applications.

Required

Awareness of IT Service Management and ITIL practices including incident, problem root cause analysis, change and configuration management procedures.

Required

Strong written and verbal communication skills. Able to communicate and document ideas clearly.

Required

Strong demonstrated problem-solving skills. Able to ask questions, gather information, evaluate options, and make decisions with integrity.

Required

Able to support an inclusive environment that values equity, diversity, inclusion and belonging.

Required

Thinks creatively and is able to work with agility in a fast-paced environment.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Wilshire Center

Standing/Walking

X

Sitting

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.