Director, Investigations for UCLA Health/1557 Co-Coordinator

ETHICS AND CMPLNC MGR 1 (006059)

UCPath Position ID: TBD_2378

Position Description History/Status

Approved Date:

3/4/2026 10:28:17 AM

Date Last Edited:

3/4/2026 10:27:50 AM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

6200O

Organization:

CHANCELLOR'S ORGANIZATION

Division Code:

6210D

Division:

CHANCELLOR'S ORGNZTN DIV

Department:

300800 - OFC OF VC EQUITY DIVERSITY & INCLUSION

Position Details

UCPath Position Number:

TBD_2378

Position Description ID

231724

UC Payroll Title:

ETHICS AND CMPLNC MGR 1 (006059)

Personnel Program

Management and Senior Professional (MSP)

Salary Grade:

Grade 26

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

B: Manager - Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40730284

Reports to Payroll Title:

ETHICS AND CMPLNC MGR 3

UCPath Department Head Position Number:

40730284

Department Head Payroll Title:

ETHICS AND CMPLNC MGR 3

DIRECTION - Indicates that the incumbent establishes procedures for attaining specific goals and objectives in a broad area of work. Only the final results of work done are typically reviewed. Incumbent typically develops procedures within the limits of established policy guidelines.

006232, 006061

ETHICS AND COMPLNC PROFL 3 & 4

4-8

POSITION SUMMARY

Reporting directly to the Assistant Vice Chancellor and Chief Civil Rights Officer (AVC/CCRO), the Director provides leadership, training and program coordination in alignment with university policies, regulatory and legal requirements.  The Director represents the Assistant Vice Chancellor for Civil Rights ("AVC-CR") and the UCLA Civil Rights Office on program, policy and legal issues related to UCLA Health (UCLA health system and the David Geffen School of Medicine [DGSOM]), the Arthur Ashe Student Health and Wellness Center, and other programs and activities involving clinical care (together, the "Health Enterprise"). The Director works closely with the Intake & Support Director, Title IX Director, Deputy TIX Director, the Discrimination Director, the  Title VI Officer and the ADA/504 Officer to build strong relationships across the Health Enterprise and with other stakeholders to promote compliance with Title VI, Title VII, Title IX, and ADA/504 and related laws and to achieve systemwide objectives The Director also serves as Affordable Care Act Section 1557 Co-Coordinator for the Health Enterprise. The Director helps create and reinforce structures and systems in the Health Enterprise to implement systemwide and local policies, procedures and guidelines and ensure efforts to prevent, detect and respond to sexual harassment and discrimination in the clinical setting are effective.

The Director leads and supports initiatives toward this end. The Director also helps lead and support the academic health center's Incident Response Team, tasked with coordinating a trauma- informed, fair, effective and timely response to reports of sexual harassment in the context of patient care; reviewing trends; identifying areas of concern; and recommending responsive action. In addition, the Director supports the Title IX Officer's response to allegations arising from the Health Enterprise, including the context of patient care. This may include, for example, conducting an initial assessment, identifying and overseeing interim measures, identifying experts, and conducting or supervising investigations.

The Director also performs this function for other members of the Civil Rights Office Leadership Team with respect to allegations of discrimination or discriminatory harassment, including the context of patient care. The Director trains and advises personnel in the Health Enterprise who may receive reports of sexual harassment and discrimination, particularly those arising from the context of patient care (for example, personnel in Security Services, UC Police Departments, the Office of Patient Experience, Quality Management Services, and the Faculty Practice Group). Trains and advises students, faculty and staff in the Health Enterprise on civil rights- related issues within Title VI, Title VII, Title IX, ADA/504, and ACA 1557 developments, policies and resources. The Director stays abreast of emerging issues, case law, regulatory changes and requirements, and best practices related to sexual harassment and discrimination prevention, detection and response. The Director advises the AVC-CCRO and the CRO Leadership Team, and, as appropriate, the Systemwide Title IX Office, on developments in the Health Enterprise, and provides input on relevant policies, practices, and guidelines.

The Office of Civil Rights is dedicated to promoting a campus environment where all students, staff, faculty, and administrators can learn, work, and thrive free from discrimination, harassment in accordance with Title IX of the Education Amendments of 1972, Title VI and Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, Section 504 of the Rehabilitation Act of 1973 and related state law and university policy.

The Civil Rights Office responds to reports of harassment, discrimination, and related retaliation based on protected status including race, color, religion, sex (including pregnancy, sexual orientation, and gender identity). The office provides supportive measures, explains reporting options, and oversees and ensures a fair and equitable process for all parties involved in a complaint.

In addition to responding to concerns, the Civil Rights Office plays a key role in prevention and education. We offer training, workshops, and resources to build awareness, reduce risks, and strengthen UCLA’s culture of respect, safety, and accountability.

At UCLA, we are committed to fostering an inclusive community where every Bruin feels supported and respected.

Program Oversight

1. Under the Direction of the Assistant Vice Chancellor and Chief Civil Rights Officer (AVC/CCRO), the Director oversees the investigation and resolution of complaints governed by the University of California and UCLA anti-discrimination policies at UCLA Health including working closely with Human Resources, Office of Student Conduct, and Academic Affairs responding to such allegations and potential discipline, and including advising heads of campus departments, units or schools, other key administrators, and key leaders about potential complaints and resolution after investigations and best practices designed to foster fairness, inclusion and personal accountability at UCLA.

20%

Program Oversight Part 2

2. Exercise independent judgment in the intake, assessment, investigation, and resolution of discrimination, harassment, and/or retaliation complaints and including patient-related complaints brought against UCLA and non-UCLA personnel arising under the UC anti-discrimination policies. 

3. Offer support, consultation, dispute resolution, and problem solving for complainants, who could include students, employees, staff, faculty, academic personnel and applicants for employment, paid and unpaid interns, volunteers, participants in a training program leading to employment, independent contractors, vendors, visitors, guests, and patients at UCLA Health hospitals and clinics.  

20%

Program Oversight Part 3

4. Ensure that investigation reports are well-written, consistent with university policy, and issued in a timely fashion.  

5. Serve as a campus resource and coordinator for responding to discrimination, harassment of other civil rights claims brought against UCLA students, faculty, staff, and academic personnel under the anti-discrimination and SVSH policies and otherwise relate to Title VI and VII claims. 

6. Coordinate as appropriate with campus and Health System Human Resources and academic personnel units.

7. Assess trends and patterns in reports and investigations and assist the AVC-CCRO in advising management with respect to remediation and best practices.

20%

Supervision, Policy and Procedures, and other Duties

1. Supervise staff members while managing the day-to-day office operations.

2. Under the direction of the AVC-CCRO develop and update UCLA policies, procedures, and guidance relating to CRO intakes, investigations, support services to complainants, respondents, and witnesses, and to support supervisors whose reports are impacted by investigations and resulting outcomes.

3. Help coordinate institutional efforts for compliance with Title VI, Title VII, Title IX and related federal and state laws, and University policies and procedures.

4. Help coordinate methods and activities to monitor and ensure that the campus complies with obligations under Title VI, Title VII, Title IX and other applicable laws, policies, and procedures.

10%

Supervision, Policy and Procedures, and other Duties Part 2

5. Ensure vigilant adherence to real-time case and data management office practices and expectations. Under the supervision of the AVC-CCRO, partner with CRO colleagues to ensure that CRO practices remain aligned with evolving case and data management principles and tools.

6. Collect and report (with support from staff), on a periodic or as-needed basis, data about complaints, investigations, and resolutions of alleged discrimination.

7. Supervise investigators in the performance of formal investigations and other dispute resolutions.

8. Track dispositions for consistency.

10%

Outreach, Education and Training

 1.Under the direction of the AVC-CCRO manage the education and training programs for discrimination, sexual harassment, sexual violence prevention, and complaint resolution within the Health Enterprise and in collaboration with the Health Enterprise, develop and administer methods and activities to monitor and ensure that the campus complies with obligations under applicable civil rights laws, policies, and procedures.

5%

Outreach, Education and Training Part 2

2.Provide impartial consultation, problem solving, and options for problem resolution regarding civil rights-related issues to the AVC-CCRO and other members of the UCLA community. Support the AVC-CCRO's analysis of equity issues as requested by and in consultation with relevant campus and health offices. Collaborate with other offices regarding the response, investigation, and resolution of civil rights-rights issues.

5%

1557 Program Oversight

1.Serve as the Health Enterprise’s ACA Section 1557 Co-Coordinator and receive, review and process grievances filed under ACA Section 1557.

2. Co-coordinate the Health Enterprise’s recordkeeping and communication procedures as required by the ACA.

3. Co-coordinate Health enterprise’s compliance with ACA 1557 regarding employee training, reasonable modification procedures and language access procedures.

4.Analyze and remain abreast of legal decisions, literature and resources.

5. Ensure notice requirements are met.

6. Oversee Language Access plans.

7. Prepare for audits and investigations.

10%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Juris Doctor (JD) Degree

Required

And

Bachelor's Degree

Required

5+

Clinical experience (e.g. RN)

Preferred

3+

Deep legal experience with civil rights law and policy, including with the Clery Act, VAWA, FERPA, HIPAA, Title VI, Title VII, Title IX, ADA/504 and ACA issues in higher education and academic medical

Required

5+

Experience in leading and participating in discussions where opinions differ and emotions run strong.

Required

Expert knowledge of the complexities of sexual harassment, sexual violence, and discrimination in the postsecondary setting and of federal and state laws and regulations, case law, and guidance related to sexual harassment and discrimination in educational and employment settings.

Required

Knowledge of the current regulatory landscape for colleges and universities regarding sexual harassment and discrimination that arises in the clinical context, such as investigations and resolutions by the Office for Civil Rights in the Departments of Education and Health and Human Services.

Required

Exceptional emotional intelligence and inter-personal skills, including the ability to manage and tolerate conflict and deliver difficult messages while demonstrating empathy and understanding in situations concerning sensitive matters.

Required

Experience investigating sexual harassment, sexual violence, discrimination or other equivalently sensitive allegations in an empathetic and confidential manner.

Required

Experience investigating or overseeing investigations of sexual harassment and discrimination allegations arising in the clinical setting, including the context of patient care. Ability to maintain appropriate confidentiality.

Required

Demonstrated thorough knowledge managing, supervising and mentoring professionals who conduct investigations of sexual harassment, sexual violence, and discrimination; Ability to design and manage effective administrative processes; Skill in management and staff supervision.

Required

Demonstrated skill, sensitivity and experience interacting  and communicating with constituents who are diverse in characteristics such as age, education level, race, ethnic, national origin, gender identity and expression, ability, and socioeconomic backgrounds in a culturally-competent manner.

Required

Demonstrated understanding of the relevance of trauma in the context of sexual violence (for example, the neurobiology of trauma and trauma-informed investigation techniques), sexual harassment, and discrimination; skill building rapport in an open, friendly, and accepting way; attentive listener.

Required

Demonstrated written and oral communication skills at a high management level; Demonstrated ability to convey sensitive information in written reports; Ability to design and carry out a multifaceted communications program.

Required

Exceptional skill in developing and delivering training and education programs about discrimination, sexual violence and sexual harassment. Ability to effectively conduct training and education programs, workshops and other presentations for small and large groups.

Required

Skill in program development including delineating goals and objectives, determining implementation steps and time frames, designing evaluation measures, and modifying designs and procedures to accommodate current organizational needs.

Required

Demonstrated ability to effectively mediate conflict and communicate across constituencies, including between and among all levels of academic and staff personnel and students, while demonstrating empathy and understanding in situations concerning sensitive matters.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Wilshire Center/Murphy Hall

Standing/Walking

X

Sitting

X

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

Other Mental Requirements

If "Mental demands other" was selected above, please explain:

Emotional Intelligence while handling difficult conversations.

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.