Business Systems Analyst, Bruin Financial Aid IT Products

BUS SYS ANL 3 (007584)

UCPath Position ID: MI-DPT455400-JC007584-PD236897

Position Description History/Status

Approved Date:

2/27/2025 1:25:01 PM

Date Last Edited:

2/27/2025 1:24:54 PM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5000O

Organization:

ADMINISTRATIVE VICE CHANCELLOR

Division Code:

5901D

Division:

ADMINISTRATION

Department:

455400 - IT SERVICES

Position Details

UCPath Position Number:

MI-DPT455400-JC007584-PD236897

Position Description ID

236897

UC Payroll Title:

BUS SYS ANL 3 (007584)

Business Title:

Business Systems Analyst, Bruin Financial Aid IT Products

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

Grade 22

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

41097582

Reports to Payroll Title:

APPLICATIONS PROGR 4

UCPath Department Head Position Number:

40068309

Department Head Payroll Title:

INFO SYS MGR 4

GENERAL SUPERVISION - Indicates that the incumbent develops procedures for performance of variety of duties; or performs complex duties within established policy guidelines.

POSITION SUMMARY

The Business Systems Analyst, Bruin Financial Aid IT Products will help define, test, and deliver Bruin Financial Aid technical products and services to maximize business value. The Business Analyst, Bruin Financial Aid IT Products will conduct customer research and collaborate with key stakeholders across the organization to gather business requirements and help translate them into functional and technical requirements. Through the use of various analytical tools and methodologies, they will identify trends and opportunities that can drive innovation and efficiency in UCLA's technological offerings. In addition, they will contribute to the strategic planning process by providing insights and data-driven recommendations to help shape the university's IT roadmap. This role will also support the product team's delivery and sustainment of an excellent end-to-end customer experience.

The Business Systems Analyst, Bruin Financial Aid IT Products will positively impact UCLA's operations and culture by enabling University stakeholders to effectively leverage Bruin Financial Aid and applications. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while modeling UCLA's culture and values.

Academic Technology sets the strategy for a portfolio of enterprise-wide products and platforms enabling the activities of academic stakeholders across the university. The Academic Technology team designs, develops, configures, enhances, optimizes, and maintains core enterprise technologies for UCLA’s academic functions (Admissions & Financial Aid, Student Records & Engagement, Billing & Accounts Receivable, Bruin Learn Center of Excellence, and Faculty Information Products), ensuring functionality, quality, business value, user experience, and digital accessibility of the products and platforms to meet the expectations of the campus community. Academic Technology fuels ITS’ cloud-first strategy by reducing technical debt in partnership with other departments and teams leveraging cutting-edge techniques to accelerate releases using automation and application lifecycle management standards and tools. 

The Student Products team includes Bruin Financial Aid products, student records & engagement products, and billing & accounts receivable (BAR) products. Student Products team supports essential campuswide functions like financial aid disbursement, admissions, billing, enrollment, grades, degrees, Bruin Learn integrations, voter registration, UCAN advocacy network, and cybersecurity training.

• Application Development and Integration: Build and maintain web applications (MyUCLA), integrate with existing systems (mainframes, Oracle SFP), and offer Learning Tools Interoperability (LTI) functionalities for Bruin Learn.

• APIs and Data Management: Provide secure and easy-to-use APIs (SOAP, RESTful, and XML-based) for over 55 campus applications. Offer integration services with popular platforms like Salesforce work.com and Marketing Cloud. Manage Software-as-a-Service (SaaS) platforms like Oracle SFP.

• Cloud Services and Security: Leverage AWS cloud services, including serverless database management and CDN content delivery networks, to optimize performance.

Business Analysis

• Collaborates with stakeholders across the university to design and document business processes for Bruin Financial Aid technologies.

• Is responsible for the configuration of application functions for human resources tools aligned with business objectives. Configures application functions independently or in a team environment.

• Effectively recommends business process improvements and decision-making rationale to application stakeholders.

• Works collaboratively with others across the organization, including user experience researchers, product managers, designers, developers, analysts, and others, to deliver engaging experiences that balance customer needs, university objectives, and technical realities.

25%

Business Analysis

• Engages with technical teams to profile applications and services and identifies interdependencies or complementary designs.

• Engages in human-centered design (HCD) processes and approaches to deliver a broad range of sustainable solutions.

• Engages in standard business analysis methodologies by outlining problems, opportunities, and solutions.

• Participates in user research to gain an understanding of customer and stakeholder pain points, challenges, and needs.

• Builds, designs, and delivers solutions that meet customer needs and expectations.

20%

Problem Solving

• Analyzes and articulates problems, evaluates and documents problem alternatives, manages constraints, and suggests interim and long-term solutions. Utilizes leading practices to effectively anticipate or solve problems.

10%

Customer Service

• Balances customer needs, business goals, and technical realities in product design and delivery for diverse audiences.

• Participates in customer research to gain insights into customer needs and pain points. Builds and delivers solutions that meet customer requirements and expectations.

10%

Continuous Improvement

• Supports continuous improvement, effective problem solving, and technical excellence by leveraging industry technology and knowledge. Continuously develops skills and stays current with emerging technologies and industry trends.

10%

Project Planning & Management

• Conducts research efforts to gain customer insights and translates results into business objectives and stakeholder needs into product requirements.

10%

Communications & Training

• Communicates technical and non-technical requests or solutions to key product stakeholders

10%

Other

• Actively contributes to promoting equity, diversity, and inclusion across the organization and UCLA’s campus.

• Actively promotes the organization’s core values and consistently integrates innovation, employee fulfillment, teamwork, respect, excellence, integrity, service, and accountability into each aspect of their work.

5%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

or equivalent combination of experience/training In one or more of the following fields: business administration, organization development, communication, or public administration, or a related field.

Required

Bachelor's Degree

In one or more of the following fields: business administration, organization development, communication, or public administration. 

Preferred

Three years

Experience working in one or more of the following fields: computer science, computer information systems, BSA (Business Systems Analyst), or related field.

Required

Experience

designing and documenting business processes and configuring application functions. Understanding of Lean and Agile methodologies.

Required

Experience

conducting or facilitating requirement gathering interviews or sessions. Experience utilizing analytics tools to measure success, present opportunities, and support decision-making.

Required

Five or more years

Experience working in one or more of the following fields: computer science, computer information systems.

Preferred

Experience

working in higher education or a similarly federated environment.

Preferred

Demonstrated ability to identify key issues critical to the organization's need and the success of a desired product, service and enhancement.

Required

Proven record of delivering end-to-end, user-centered products by considering stakeholder requirements, user research, market analysis, data, customer feedback, and technical constraints or opportunities.

Required

Strong written and verbal communication skills and is able to communicate technical information and ideas to a diverse community of colleagues and stakeholders.

Required

Able to establish and advance positive working relationships and a strong rapport with team members, stakeholders, and customers.

Required

Strong organizational skills and is able to balance competing priorities and support concurrent projects. Ability to work in a project-based environment using project management practices.

Required

Strong demonstrated problem-solving skills; scopes solutions based on knowledge of available resources and timelines. Able to ask questions, gather information, evaluate options, and make decisions with integrity.

Required

Able to participate in activities to advance an inclusive environment that values equity, diversity, inclusion and belonging.

Required

Thinks creatively and proposes innovative ideas, including the incorporation of new technologies or processes. Is able to work with agility in a fast-paced environment.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

UCLA Wilshire Center

Standing/Walking

X

Sitting

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.