IT Hosting Facilities Analyst

COMM AND NETWORK TCHL ANL 2 (007565)

UCPath Position ID: MI-DPT455400-JC007565-PD189503

Position Description History/Status

Approved Date:

10/8/2024 4:56:28 PM

Date Last Edited:

10/8/2024 4:56:25 PM

Last Action Effective Date:

5/29/2024

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5000O

Organization:

ADMINISTRATIVE VICE CHANCELLOR         

Division Code:

5901D

Division:

ADMINISTRATION                         

Department:

455400 - IT SERVICES

Position Details

UCPath Position Number:

MI-DPT455400-JC007565-PD189503

Position Description ID

189503

UC Payroll Title:

COMM AND NETWORK TCHL ANL 2 (007565)

Business Title:

IT Hosting Facilities Analyst

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

Grade 21

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

000000

Reports to Payroll Title:

Communications & Network Tech Supervisor 2

UCPath Department Head Position Number:

40068309

Department Head Payroll Title:

INFO SYS MGR 4

SUPERVISION - Indicates that the incumbent performs a variety of routine duties within established policies and procedures or by referral to the supervisor’s guidelines.

POSITION SUMMARY

The IT Hosting Facilities Analyst will ensure environmental, electrical and physical security services related to voice, data, wireless, 800 Mhz radio and cable television services for the UCLA campus. The IT Hosting Facilities Analyst will support the design, configuration, implementation, backup, and ongoing support of event monitoring systems, video recording systems, and development of standards and procedures related to supported infrastructure technologies including power supply, cameras, fire suppression systems, and environmental monitors. The Analyst will be responsible for assisting with day-to-day data center operations and servicing facilities to ensure efficient, reliable, and secure service is delivered to campus customers.

The IT Hosting Facilities Analyst will positively impact UCLA's operations and culture by ensuring UCLA's IT infrastructure is operable, secure, efficient, and effective in service of the university's academic mission. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while modeling UCLA's culture and values.

Infrastructure Services provides flexible, reliable, and secure traditional and cloud infrastructure services (network services, platform services, data center operations and management, and unified communications) enabling connectivity, productivity, and security for UCLA. Infrastructure Services strives to optimize performance increasing storage, elevating the network, and reducing downtown.

Data Center Services manages data center facilities enabling power delivery to the physical aspects of on-prem data center operations including power, cooling, fire suppression, monitoring of environmental conditions, and physical security of the spaces.

Data Center & Facilities Services

1.Conducts the day-to-day operations of central IT hosting facilities, including monitoring and managing critical infrastructure, systems, and services.

2.Supports the design, configuration, implementation, backup, and ongoing support of event monitoring systems, video recording systems, and development of standards and procedures related to supported infrastructure technologies including power supply, cameras, fire suppression systems, and environmental monitors.

3.Provides technical and service support for basic to moderately complex problems and/or requests related to IT Services’ products and/or services.

25%

Data Center & Facilities Services

1.Measures and records vital statistics and creates regular reports to track and analyze IT data center and hosting facility conditions. Records and maintains accurate incident and change records and logs.

2.Assists colleagues regarding process, procedure, and handling of service requests based on type, service level agreement, and/or priority.

3.Coordinates installation of hardware, computing and electrical equipment; provisions power circuits; installs cabinets and patch panels; and installs shelves, power strips, rails, and cables. Coordinates the termination, testing, and labeling of cross connects. Maintains adequate parts inventory and orders items, as necessary.

20%

Data Center & Facilities Services

1.Provides ongoing support for DR and BC activities, including documentation, reporting, and continuous improvement efforts to align with industry best practices.

2.Regularly monitors and reviews data center performance metrics, including temperature, humidity, and power consumption, to identify and address any problems and maximize efficiency.

0%

Problem Solving

1.Assists in root cause analysis and problem identification for applications/systems within assigned function/area; assists in test planning and execution.

2.Proposes and implements system or device enhancements, updates and installations for projects or services of moderately complex scope.

10%

Customer Service

1.Delivers best-in-class customer assistance by providing front-line troubleshooting, detection, and dispatch support for incidents and problems.

2.Delivers high-quality service in every customer interaction, with a focus on responsiveness, assurance, and empathy.

10%

Continuous Improvement

1.Works closely with team members and management to implement and support effective solutions for IT facilities.

Maintains currency with technology, standards, and best practices. Supports process improvement efforts within the team and across ITS.

2.Identifies opportunities for innovation and continuous improvement by leveraging the latest industry knowledge and maintaining currency with new technologies.

3.Assists in developing, implementing, and maintaining Disaster Recovery (DR) and Business Continuity (BC) plans to ensure organizational resilience.

4.Coordinates with cross-functional teams to conduct regular DR and BC testing, identify potential risks, and ensure all systems are prepared for recovery scenarios.

10%

Project Planning & Management

1.Conducts regular audits of IT hosting facilities to ensure that all equipment and systems are properly maintained and secured. Supports efficient and effective operations by adhering to a broad range of policies and standard operating procedures.

2.Develops and maintains documentation of processes and procedure management.

10%

Communications & Training

1.Develops and maintains documentation related to IT hosting facilities, including network diagrams, system configurations, and other technical documentation.

2.Identifies and escalate issues via communication channels to appropriate teams and personnel for further resolution.

10%

Other

Actively contributes to promoting equity, diversity, and inclusion across the organization and UCLA’s campus. Actively promotes the organization’s core values and consistently integrates innovation, employee fulfillment, teamwork, respect, excellence, integrity, service, and accountability into each aspect of their work. Maintains current knowledge of University policy and procedures; effectively, consistently and fairly applies University policy and/or campus/division procedures for assigned area and team members supervised; complies with University, Campus and division policies and procedures regarding privacy of information, authorized use of University resources and the security of University systems and data. Performs other related responsibilities as requested and when necessary.

5%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

in one or more of the following fields: computer science, engineering, computer information systems, or a related field.

Required

One year

experience working in one or more of the following fields: information technology or network operations, or a related field.

Required

Prior experience in information technology, IT hosting facilities, or data center services. Fundamental understanding of IT operations and hosting facilities.

Required

Experience collecting requirements and meeting deadlines for delivering colocation spaces and associated infrastructure.

Required

Experience and understanding of UPS systems, HVAC systems, and other physical infrastructure associated with temperature control and power systems.

Required

Experience working in a project-based environment using project management practices.

Required

Three or more years

experience working in one or more of the following fields: information technology or network operations.

Preferred

Experience in complex higher education environments, serving academic and administrative functions of a large public university.  

Preferred

Broad knowledge of safety policies, practices, and procedures pertaining to data center operations.

Required

Ability to assess the criticality of problems and prioritize based on importance and urgency. Ability to assist with emergency response.

Required

Strong customer service skills. Ability to triage and escalate to supervisors and/or other teams for resolution.

Required

Strong written and verbal communication skills. Able to communicate ideas clearly.

Required

Able to develop positive working relationships and a strong rapport with team members and stakeholders.

Required

Strong organizational skills and is able to prioritize project needs.

Required

Strong demonstrated problem-solving skills. Able to ask questions, gather information, evaluate options, and make decisions with integrity.

Required

Able to support an inclusive environment that values equity, diversity, inclusion and belonging.

Required

Thinks creatively and is able to work with agility in a fast-paced environment.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Wilshire Center

Standing/Walking

X

Sitting

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.