Data Center Operations Analyst

COMPUTER RESC SPEC 2 (004804)

UCPath Position ID: MI-DPT410000-JC004804-PD168862

Position Description History/Status

For Reference ONLY - PeopleAdmin JA Number:

1000125

Approved Date:

10/28/2024 3:12:57 PM

Date Last Edited:

10/28/2024 3:12:54 PM

Last Action Effective Date:

2/8/2022

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5000O

Organization:

ADMINISTRATIVE VICE CHANCELLOR         

Division Code:

5901D

Division:

ADMINISTRATION                         

Department:

455400 - IT SERVICES

Position Details

UCPath Position Number:

MI-DPT410000-JC004804-PD168862

Position Description ID

168862

UC Payroll Title:

COMPUTER RESC SPEC 2 (004804)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

STEPS

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

TX: Technical

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

000000

Reports to Payroll Title:

Communication & Network Technology Supervisor 1

UCPath Department Head Position Number:

40068309

Department Head Payroll Title:

SYS ADMSTN MGR 1

SUPERVISION - Indicates that the incumbent performs a variety of routine duties within established policies and procedures or by referral to the supervisor’s guidelines.

POSITION SUMMARY

The Data Center Operations Analyst will maintain and operate the IT Services data center that houses mainframe, distributed platform servers, networking devices along with ancillary equipment while ensuring optimal performance of critical infrastructure systems like power, cooling, and fire suppression. The Data Center Operations Analyst will detect and resolve abnormal conditions in addition to scheduling and assisting in performance of daily maintenance procedures. The analyst will use initiative and judgment to efficiently utilize hardware and software to meet schedules as well as review and maintain logs and reports on batch jobs, hardware, component schedules and software performance. This role will also be responsible for performing duties such as executing rerun/restart functions, analyzing and developing solutions for problems with production work, producing reports, and evaluating new systems.

This role will be expected to work with others by participating in inter and intra departmental projects, coordinating the escalation and/or resolution to problems that occur on shift and support the Supervisor, Data Center Services with duties as needed. This role will maintain help desk functions after hours, on weekends and holidays. This role may be assigned to work either a day, evening or overnight shift, including weekends and holidays.

The Data Center Operations Analyst will positively impact UCLA's operations and culture by ensuring UCLA's IT infrastructure is operable, secure, efficient, and effective in service of the university's academic mission. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while modeling UCLA's culture and values.

Infrastructure Services provides flexible, reliable, and secure traditional and cloud infrastructure services (network services, platform services, data center operations and management, and unified communications) enabling connectivity, productivity, and security for UCLA. Infrastructure Services strives to optimize performance increasing storage, elevating the network, and reducing downtown.

Data Center Services manages data center facilities enabling power delivery to the physical aspects of on-prem data center operations including power, cooling, fire suppression, monitoring of environmental conditions, and physical security of the spaces.

IT Service Operations

1.Maintains and operates the IT Services data center that houses mainframe, distributed platform servers, networking devices along with ancillary equipment.

2.Provides routine technical and service support for standard, basic hardware, software, data storage, audio/visual, and associated peripherals.

3.Uses standard procedure for the categorization, assignment and prioritization of service requests using Service Management system.

4.Elevates critical incidents to supervisor/manager with a sense of urgency.

35%

Data Center Operations

1.Follows basic protocol in the set-up and/or installation of new and/or upgraded software and hardware; learns how to resolve basic issues with software and/hardware installation.

2.Provides ongoing support for DR and BC activities, including documentation, reporting, and continuous improvement efforts to align with industry best practices.

3.Regularly monitors and reviews data center performance metrics, including temperature, humidity, and power consumption, to identify and address any problems and maximize efficiency.

35%

Problem Solving

1.Follows documented steps to conduct routine troubleshooting of incoming requests for service

10%

Continuous Improvement

1.Learns basic technologies, functionality and associated business applications related to applications within assigned area.

2.Learns MS Office tools, and other productivity software and reporting tools as needed to document processes and systems.

3.Learns fundamental hardware and software testing methods; follows basic test plans to document issues/problems with new or updated hardware and/or software.

4.Learns organizational core values and applies them to own contributions.

5.Learns University structure and public service mission; identifies major business functions.

5%

Continuous Improvement

1.Learns life-cycle concepts and how it applies to own role.

2.Learns life cycle procedures and tools available to use for own role and function.

3.Assists in developing, implementing, and maintaining Disaster Recovery (DR) and Business Continuity (BC) plans to ensure organizational resilience.

4.Coordinates with cross-functional teams to conduct regular DR and BC testing, identify potential risks, and ensure all systems are prepared for recovery scenarios.

5.Is able and willing to work outside regular working hours as needed.

5%

Communications & Training

.1. Develops cooperative and collaborative relationships with immediate team members

10%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

in one or more of: information technology, computer science, public administration, business administration, communications or related field, or equivalent combination of experience/training.

Preferred

Experience working in one or more of the following fields: information technology, management, customer service, higher education, or a related field.

Required

Experience supporting applications running on IBM z/os and mainframe console command experience including associated tools and products such as TSO, JES2, CA1, CA11, JAMS, and OMEGAMON.

Required

Experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues.

Required

Experience in complex higher education environments, serving academic and administrative functions of a large public university.

Preferred

Working knowledge of mainframe utilities for debugging, scheduling, incident management and outages.

Required

Demonstrated ability to respond to mainframe production problems quickly, accurately, independently and with adequate follow-up.

Required

Ability to use systems documentation, user manuals, and vendor documentation to maintain current knowledge of production environment. Familiar with IT Service Management processes and procedures.

Required

Familiar with UPS, HVAC, fire systems and other mission critical infrastructure support equipment/tools

Required

Skill to ensure maximum productivity of production processing through resource planning, analytical ability and technical knowledge of mainframe production.

Required

Strong written and verbal communication skills. Able to communicate ideas clearly.

Required

Able to develop positive working relationships and a strong rapport with team members and stakeholders.

Required

Strong organizational skills and is able to prioritize project needs.

Required

Strong demonstrated problem-solving skills. Able to ask questions, gather information, evaluate options, and make decisions with integrity.

Required

Able to support an inclusive environment that values equity, diversity, inclusion and belonging.

Required

Thinks creatively and is able to work with agility in a fast-paced environment.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Wilshire Center

Standing/Walking

X

Sitting

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.