Museum Visitor Services & Security Supervisor

SCRTY GUARD (005327)

UCPath Position ID: MI-DPT382000-JC005327-PD168847

Position Description History/Status

For Reference ONLY - PeopleAdmin JA Number:

1126772

Approved Date:

4/30/2025 3:53:57 PM

Date Last Edited:

4/30/2025 3:53:53 PM

Last Action Effective Date:

11/30/2022

Organization Details

Business Unit (Location):

LACMP

Organization Code:

1210O

Organization:

SCHOOL OF ARTS AND ARCHITECTURE

Division Code:

1211D

Division:

PUBLIC ARTS UNIT

Department:

382000 - FOWLER MUSEUM AT UCLA

Position Details

UCPath Position Number:

MI-DPT382000-JC005327-PD168847

Position Description ID

168847

UC Payroll Title:

SCRTY GUARD (005327)

Business Title:

Museum Visitor Services & Security Supervisor

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

STEPS

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

SX: Service

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40079581

Reports to Payroll Title:

SCRTY SUPV 2

UCPath Department Head Position Number:

40056334

Department Head Payroll Title:

ACADEMIC ADMINISTRATOR VII

SUPERVISION - Indicates that the incumbent performs a variety of routine duties within established policies and procedures or by referral to the supervisor’s guidelines.

POSITION SUMMARY

Responsible for interacting with visitors to the Museum and safeguarding the Museum's collections, temporary exhibitions, property, employees, and visitors through highly proactive, appropriately preemptive, and immediately responsive action. Ensure visitors feel welcome at the museum and provide guidance to Museum Attendants on providing exceptional customer service to museum visitors. Inspects and patrols all museum spaces on foot: including onsite and office program spaces: monitors and operates computerized alarm, access, and closed circuit television systems; watched for, reports, and addresses potential security and safety hazards and problems; checks entrances and exits; and performs dispatch duties. Maintains and files security logs and reports, and performs other security duties as assigned by Supervisor and Management. In the absence of the Assistant Director of Events and Marketing, will guide deliveries and pickups by vendors for museum and rental events.  The incumbent is also responsible for serving as back up supervisor for up to 20-part time student Museum Attendants.

The Fowler Museum at UCLA explores global arts and cultures with an emphasis on Africa, Asia, the Pacific, and the Indigenous Americas—past and present. The Fowler enhances understanding and appreciation of the diverse peoples, cultures, and religions of the world through dynamic exhibitions, publications, and public programs, informed by interdisciplinary approaches and the perspectives of the cultures represented. Also featured is the work of international contemporary artists presented within the complex frameworks of politics, culture and social action. The Fowler provides exciting, informative and thought-provoking exhibitions and events for the UCLA community and the people of greater Los Angeles and beyond.

MUSEUM PATROL, REPORT, AND RESPONSE

1. Regularly and proactively inspect and patrol Museum premises on foot, including but not limited to art galleries, event/program areas, offices, art collection and other storage, grounds, and Museum exterior, for any irregular or unauthorized conditions.  2. Be vigilant of and proactively check for, report, and address any real and potential safety and security threats, hazards, and unusual situations, including but not limited to fire, theft, accidents, trespassing, vandalism, and suspicious activities, throughout Museum premises; ensure Museum entrances and locks are properly secured; prevent unauthorized removal of property.  3. Communicate via radio or other necessary means with Central Monitoring and Access Control (Control") regarding all Security matters, including responding to issues, reporting problems, and requesting assistance. "

35%

WEEKEND/RELIEF SUPERVISOR

1.Open and/or close the museum and activate the alarm system on weekends and also on weekdays when needed. 2.Act as supervisor.  3.              Provide security escorts for guests and/or contractors.  4.              Respond to alarms, taking the appropriate action to eliminate danger to persons or property. 5.              Conduct random inspections of the facility for problems or hazardous conditions.  6.Assist with solving problems involving the Museum Store when necessary.  7.Assist the Security and Operations Supervisor in the deployment of museum attendants, daily break schedules and daily operations of the galleries.  8.Provide breaks as needed.  9.In the absence of the Security and Operations Supervisor, respond to alarms, emergency and non-emergency situations provide assistance when necessary, and notify appropriate departments or agencies.  10.In the absence of the Security and Operations Supervisor, complete Worker's Compensation forms for injured staff members when appropriate.  11.              Communicate regularly with the store manager regarding problems, issues or concerns.  

20%

GALLERY MONITORING

1. Proactively monitor and operate alarm, access, and closed circuit television security systems; acknowledge and handle incoming alarms and messages; perform appropriate dispatch duties;  communicate with Supervisor per established protocol.  2. Be vigilant of and proactively check for, report, and address any real and potential safety and security threats, hazards, and unusual situations, including but not limited to fire, theft, accidents, trespassing, vandalism, and suspicious activities, throughout Museum premises; prevent unauthorized removal of property.  3. Update and maintain security logs and related security documentation, notating events, officer deployments, unusual incidents, and other security related items per protocol throughout assigned shift.  4. Complete and submit reports on any incidents that occur during assigned shift in a timely manner.  5. Issue and maintain logs of badges, keys, and other equipment distributed to employees and/or contractors (vendors); maintain all other security-related logs and records.  6. Receive incoming telephone calls for the security department; take messages; and make necessary notifications.  7. Contact Emergency Response Services (e.g., fire department, police, etc.) and/or teams via phone and/or radio and provide accurate information during emergency situations.  8. All other monitoring and access control duties as assigned.

15%

EVENTS AND FACILITIES

1. Serve as primary facilities representative at after hours and weekend events and programs as needed.  2. Assist in light building maintenance duties  3. In the absence of the Assistant Director of Events and Marketing, guide deliveries and pickups by vendors for museum and rental events. 

15%

VISITOR SERVICES

1.Consistently provide a high level of security and customer service to Museum employees, guests and visitors; direct visitors; and answer questions; maintain order among the public.  2.Enforce visitor and employee compliance with established Museum safety and security policies. 3.Train Museum Attendants in visitor service policies and ensure they are providing exceptional customer service to visitors and museum patrons 4.Ensure the museum's main lobby is prepped and ready to invite visitors into the space. Notify appropriate colleagues of signage or brochures that need to be restocked or updated. 5.              Accurately answer visitor questions regarding a wide variety of topics including exhibition questions, directional questions and questions about other attractions in the UCLA area. 6.Monitor flow of visitors into and out of museum spaces and enforce museum visitor policies.

15%

VISITOR SERVICES

7. In the absence of the Assistant Director of Events and Marketing, will guide deliveries and pickups by vendors for museum and rental events.

0%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Keen ability to observe, report, and respond to safety and security issues in both public and sensitive museum areas; ability to think on one's feet, exercise good judgment, and respond appropriately.

Required

Skill in interacting diplomatically with the public in a high volume, continuous public-contact setting; ability to maintain composure in the face of resistance, indifference or hostility; ability to provide excellent customer service.

Preferred

In the event of a security- or safety-related incident, ability to interact with and speak to persons of various social, cultural, economic, and educational backgrounds to provide and/or obtain necessary information.

Required

Skill in working as part of a team and collaborating well with colleagues; ability to consistently demonstrate a positive attitude, high level of initiative, assertiveness in regard to safety and security matters, and a commitment to the department's and Museum's success and continuous improvement.

Required

Working knowledge of standard security practices and systems, including computerized security and closed circuit television systems; ability to adapt quickly to changing systems, procedures, and technologies.

Required

Ability to communicate effectively in English verbally and in writing, including effective radio communication, log reporting, and report writing skills.

Required

Ability to follow directions and complete all assignments thoroughly and with attention to detail.

Required

Excellent judgment in responding to questions from visitors and colleagues, seeking information within the organization, and reporting necessary information to supervisors.

Required

Ability to handle sensitive and confidential matters with discretion and tact. Working knowledge of Microsoft Office Word, Excel, and Outlook.

Required

Physical abilities to perform all core functions and duties, including but not limited to the ability to talk; hear; stand and walk for extended periods; climb stairs; push; pull; reach; occasionally lift up to 50 pounds; manual dexterity to operate a computer.

Required

Visual acuity including but not limited to color vision, depth perception, central and peripheral vision, distance vision; visual acuity to read and view computer and video monitors; ability to work outdoors in various weather conditions; ability to work overtime and varying shifts as required.

Required

General knowledge of First Aid, CPR, and AED.

Preferred

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.

CANRA: The position is designated as a mandatory reporter under CANRA. The employee must sign the "Statement Acknowledging Requirement to Report Child Abuse".

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Fowler Museum

Standing/Walking

X

X

Sitting

X

Bending/Stooping

X

X

Squatting/Kneeling

X

X

Climbing

X

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

X

Lifting/Carrying/Push/Pull over 50 lbs

X

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

X

Loud noise levels

X

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.