Banquet Houseperson

MEETING ROOM CAPTAIN 2 (005202)

UCPath Position ID: MI-DPT319400-JC005202-PD168536

Position Description History/Status

For Reference ONLY - PeopleAdmin JA Number:

601565

Approved Date:

12/9/2024 5:07:54 PM

Date Last Edited:

12/9/2024 5:07:48 PM

Last Action Effective Date:

2/13/2024

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5000O

Organization:

ADMINISTRATIVE VICE CHANCELLOR

Division Code:

5901D

Division:

ADMINISTRATION

Department:

319400 - CATERING PRODUCTION

Position Details

UCPath Position Number:

MI-DPT319400-JC005202-PD168536

Position Description ID

168536

UC Payroll Title:

MEETING ROOM CAPTAIN 2 (005202)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

STEPS

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

SX: Service

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

0.75

SUPERVISION

UCPath Reports to Position Number:

40061654

Reports to Payroll Title:

EVENTS SUPV 2

UCPath Department Head Position Number:

40040346

Department Head Payroll Title:

ADMIN MGR 2

CLOSE SUPERVISION - Indicates that the incumbent is assigned duties according to specific procedures. Work is checked frequently, and in addition there may be formal training.

POSITION SUMMARY

The Banquet Houseperson is responsible for preparing rooms for meetings and conferences for on-campus and off-campus facilities. Specifically, the Banquet Housemen are responsible for setting up, transporting, and storing all meeting room equipment and furniture. Responsibilities include ensuring the meeting room is clean and maintained, tables and chair set-ups, meeting client needs, and troubleshooting client requests. These requests and challenges may include complaints regarding heating, ventilation, lighting, room configuration, cleanliness, parking, program materials, and catering. Additional responsibilities are moving, storage, and set-up/teardown of audio-visual equipment if needed.  The Banquet Houseperson is responsible for compliance with safety, fire, sanitation, and University regulations.

UCLA Catering provides catering services at the Luskin Conference Center, Housing & Hospitality meeting and event spaces, and locations around the greater UCLA campus. The department produces over 15,000 events a year. Available services range in size and scope from the UCLA Coffee Service to large-scale, VIP gala events.

UCLA Catering is a no-tipping environment.

Meeting Room Set-up

 • Review Banquet Event Orders (BEOs) and the Daily Function Report to ensure proper room configuration and understanding of event requirements

 • Using careful handling, set out tables and chairs and other enhancements as requested, making sure they are attractively arranged and clean

 • Properly skirt and linen all required tables according to meeting room standards and procedures

 • Set up audio-visual equipment and monitor usage as needed to provide maximum guest service and care of equipment

 • Store chairs, tables, and audio-visual equipment in specified locked storage areas when not in use

 • Visit meeting rooms during meal periods to straighten chairs, pick up trash, replenish water and glasses, and make room set-up adjustments

 • Set the temperature, lighting, and atmosphere adjustments conducive to comfortable conferencing

 • Keep meeting rooms secure when not in use by following established locking procedures

 • Stock, transport, and arrange event furniture, audio-visual equipment, and water station supplies for each meeting room

 • Wear, respond, and maintain a communication system, staying in contact with the meeting room manager, catering sales, catering production, and catering deliveries

 • Utilize frequent and open communication with fellow Banquet Houseperson to limit duplication of effort

45%

Customer Service

 • Assist guests with individual requests for items and services, such as room temperature adjustments, equipment requests, etc.

 • Rearrange room set-ups as requested, exhibiting maximum flexibility

 • Fulfill a variety of requests, specific to each conference, to provide the highest quality guest experience possible

20%

Safety and Sanitation

 • Maintain a high level of safety and cleanliness in work and storage areas

 • Set, maintain, and follow the safety procedures for lifting and storing meeting room furniture and audio-visual equipment

 • Ensure that all trash is removed from tables and floor areas of meeting room space, storage rooms, and guest seating locations

 • Follow proper procedures in maintaining cleanliness and sanitation

 • Properly dispose of soiled linen and dirty skirting

 • Follow proper dishwashing procedures for cleaning glasses and pitchers used in meeting rooms

15%

Delivery Service

 • Carefully load food and supplies onto trucks and vans, ensuring that all items necessary for the success of the event are accounted for

 • Gather supplies in appropriate quantities for each delivery

 • Prepare beverages and tray up food items, such as pastries

 • Drive food and supplies to the job site

 • Unload supplies, locate room, and set up catering deliveries in an attractive manner

 • Complete all deliveries and pick-ups within specified time windows, adjusting daily plans or routes as necessary to do so

 • Comply with all food safety and sanitation guidelines

20%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Ability to read, understand, and speak English sufficient to determine and carry out job duties

Required

Skill in interacting effectively with guests, team members, and managers in a high-volume, public setting using positive body language, direct eye contact, active listening, and a friendly and professional demeanor 

Required

Ability to engage with diverse populations in a respectful and culturally responsive manner

Required

Ability to read, write, and perform basic calculations necessary to properly configure room sets

Required

Ability to work cooperatively as a part of a team

Required

Ability to work efficiently under conditions of a fluctuating work load with frequent interruptions and distractions

Required

Working knowledge of safety and sanitation rules and procedures for food service and meeting room facilities 

Required

Ability to maintain regular, punctual attendance

Required

Ability to remain calm in the face of adversity, such as customer dissatisfaction

Required

Ability to independently troubleshoot basic audio-visual technical problems

Preferred

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

Pre-Placement Physical: Employment is contingent upon the completion of a satisfactory physical examination.

Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.

Must be available to work varying schedules, including evenings, weekends, holidays, and overtime based on departmental needs 

Required

Drive University vehicles, such as electric carts and vans 

Required

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Multiple locations around campus

Standing/Walking

X

X

Sitting

X

Bending/Stooping

X

X

Squatting/Kneeling

X

X

Climbing

X

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

X

Lifting/Carrying/Push/Pull over 50 lbs

X

X

Physical requirements other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.