Bell Attendant

BELL ATTENDANT (008340)

UCPath Position ID: MI-DPT319200-JA008340-PD168535

Position Description History/Status

For Reference ONLY - PeopleAdmin JA Number:

1115403

Approved Date:

6/20/2024 3:05:23 PM

Date Last Edited:

6/20/2024 3:05:18 PM

Last Action Effective Date:

1/26/2024

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5000O

Organization:

ADMINISTRATIVE VICE CHANCELLOR         

Division Code:

5901D

Division:

ADMINISTRATION                         

Department:

319200 - LUSKIN CONFERENCE CENTER

Position Details

UCPath Position Number:

MI-DPT319200-JA008340-PD168535

Position Description ID

168535

UC Payroll Title:

BELL ATTENDANT (008340)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

STEPS

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

SX: Service

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40048286

Reports to Payroll Title:

ADMIN SUPV 1

UCPath Department Head Position Number:

40047431

Department Head Payroll Title:

ADMIN SUPV 2

CLOSE SUPERVISION - Indicates that the incumbent is assigned duties according to specific procedures. Work is checked frequently, and in addition there may be formal training.

POSITION SUMMARY

The Bell Attendant will greet and escort guests to rooms, open doors, assist guests and visitors entering and leaving the property, and inform guests of property amenities, services, hours of operation, and local areas of interest and activities. The incumbent will identify and explain room features to guests, transport guest luggage to and from guest rooms and designated bell area, and assist with luggage storage and retrieval. The Bell Attendant will supply guests with directions, arrange transportation (e.g., taxi cab, shuttle bus) for guests, and record advance transportation requests as needed. The Bell Attendant will also communicate parking procedures/rates to guests/visitors.

The Luskin Conference Center (LCC) is a 300,000-square-foot, 7-story property on the UCLA campus. The LCC is comprised of 254 guest rooms, approximately 25,000 square feet of meeting space, a 160-seat restaurant, a fitness center, and a business center. The LCC is an academic meeting and conference destination supporting UCLA's education and research mission.

The Luskin Conference Center is a no-tipping environment.

Guest Services

 • Welcome and acknowledge all guests, anticipate and address guest service needs, assist individuals with disabilities, and thank guests with genuine appreciation and care

 • Assist guests with removing items from cars, buses, vans, and carts

 • Grasp, lift, carry, or load luggage and packages onto a bell cart to transport items throughout the hotel to the designated room

 • Navigate the bell cart through public areas, guest room corridors, and elevators

 • Escort customers to accommodations, visually inspect the room and telephone, and promptly report deficiencies to housekeeping

 • Point out room features and directory for reference

 • Check the room temperature and adjust heating or AC based on the guest's preference

 • Carry out special service requests (e.g., retrieve a bucket of ice)

 • Organize and store luggage as necessary in the designated area

 • Ensure that guests' belongings are properly stored and secured

 • Ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists

 • Assist with room moves, special luggage deliveries and pulls, and attend to the main lobby and front door

 • Answer the Bell desk phone and provide information as needed

 • Deliver packages, newspapers, etc. to guest rooms as requested

 • Direct guest flow through the hotel giving assistance and directions to the restaurant and other guest and client facilities

 • Address the needs of the guests in a polite, courteous, timely, and professional demeanor

 • Drive property-designated shuttle carts and vans

 • Handle guest disturbances by alerting the loss prevention team

 • Call taxis or arrange other transportation and travel arrangements for guests as requested

85%

Bell Hospitality Services

 • Maintain, clean, and polish luggage carts to ensure they are in working order

Track bell cart inventory

 • Monitor and maintain cleanliness, sanitation and organization of assigned work areas

 • Ensure that the management team is kept fully aware of any relevant feedback from guests and other departments

 • Assist with monitoring the Early Check-In List and notifying guests when rooms are ready

 • Recognize, report, and respond appropriately to maintenance, custodial, and safety deficiencies

 • Accept messages and deliveries for guests and staff and ensure proper and prompt delivery

 • Distribute daily newspapers in the lobby area for guests

 • Distribute the daily mail to guests

 • Communicate any emergency to the immediate supervisor as dictated by the emergency policy

 • Maintain awareness of undesirable persons on property premises and alert loss prevention team

15%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

2+ years

Customer service experience

Required

And

1+ years

Front desk or bell attendant experience in a hotel environment

Preferred

Excellent customer relations skills

Required

Ability to engage with diverse populations in a respectful and culturally responsive manner

Required

Ability to remain calm in the face of adversity, such as customer dissatisfaction

Required

Skill in interacting effectively with guests, team members, and managers in a high-volume, public setting using positive body language, direct eye contact, active listening, and friendly and professional demeanor 

Required

Ability to work efficiently in a fast-paced environment with a fluctuating workload

Required

Ability to work cooperatively as a part of a team

Required

Ability to sufficiently communicate in written and verbal English to receive work assignments and share information with supervisors, colleagues, and guests

Required

Ability to comply with safety standards and procedures for both personal and public safety

Required

Ability to maintain regular, punctual attendance

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

Pre-Placement Physical: Employment is contingent upon the completion of a satisfactory physical examination.

Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.

Must be available to work varying schedules, including evenings, weekends, holidays, and overtime based on departmental needs 

Required

Drive University vehicles, such as electric carts and vans 

Required

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Luskin Conference Center

•

Two-way radios 

•

University vehicles 

•

General office equipment

Standing/Walking

X

X

Sitting

X

Bending/Stooping

X

X

Squatting/Kneeling

X

X

Climbing

X

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

X

Lifting/Carrying/Push/Pull over 50 lbs

X

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

X

Loud noise levels

X

X

Marked changes in humidity or temperature

X

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.