Security Ambassador

SCRTY GUARD SR (005326)

UCPath Position ID: MI-DPT318700-JC005326-PD171602

Position Description History/Status

For Reference ONLY - PeopleAdmin JA Number:

1124414

Approved Date:

10/17/2024 11:29:28 AM

Date Last Edited:

10/17/2024 11:29:25 AM

Last Action Effective Date:

1/31/2024

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5000O

Organization:

ADMINISTRATIVE VICE CHANCELLOR         

Division Code:

5901D

Division:

ADMINISTRATION                         

Department:

318700 - LAKE ARROWHEAD CONFERENCE CENTER

Position Details

UCPath Position Number:

MI-DPT318700-JC005326-PD171602

Position Description ID

171602

UC Payroll Title:

SCRTY GUARD SR (005326)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

STEPS

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

SX: Service

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

0.5

SUPERVISION

UCPath Reports to Position Number:

40069733

Reports to Payroll Title:

FAC SUPV 1

UCPath Department Head Position Number:

40046856

Department Head Payroll Title:

ADMIN MGR 2

SUPERVISION - Indicates that the incumbent performs a variety of routine duties within established policies and procedures or by referral to the supervisor’s guidelines.

POSITION SUMMARY

Under the direction of the Facilities Supervisor, the Security Ambassador is responsible for the safety and security, of the UCLA Lake Arrowhead Lodge (LAL), team members, and physical assets. Incumbent acts as a liaison with UCLA Administration, San Bernardino County Sheriff, and County and/or Cal Fire Department and other emergency departments. The Security Ambassador performs routine tasks such as perimeter checks and completes daily shift reports. Incumbent also completes incident reports as necessary. Security Ambassador serves to meet the needs and requests for guests, as needed. Must be able to work nights, weekends and some holidays.

UCLA Lake Arrowhead Lodge is a unique Southern California meeting and retreat venue. Located high in the pine-studded San Bernardino Mountains on the tranquil shores of Lake Arrowhead, our 50-acre lodge provides meeting space and accommodations for groups from September through mid-June. During the summer, Bruins Woods Family Camp program runs for ten consecutive weeks, with up to 80 families attending each week.

Security and Safety

 • Identify situations where security violations have occurred and take reasonable and prudent action to ensure the safety of employees, visitors, and guests.

 • Perform scheduled and random inspection of LAL physical premises to observe and identify potential security and safety risks or undesirable conditions; observe, caution, instruct, correct, investigate, and report persons or incidents involving suspected break-ins, tampering, vandalism, thefts, or property damage.

 • Admits or denies access as directed by the Facilities Supervisor or senior management team.

 • Provide immediate response to all emergencies, including but not limited to structural and brush fires, medical emergencies, confined space rescue, and undesirable conduct; assist until proper authorities arrive. Document and report any irregularity, incident, or emergency actions concerning safety and security.

 • Question and remove unauthorized persons found on the property.

 • Inform and enforce operating hours of main lodge and meeting spaces, a crucial part of maintaining order and security. Assist in nightly lock up of main lodge, LACC vehicles, storage, and program areas.

 • Identify situations where there are safety concerns and take reasonable and prudent action to ensure the safety of employees, visitors, and guests. This includes but is not limited to, shoveling snow and placing ice melt in pathways, etc.

35%

Surveillance

 • Responsible for nightly security reports detailing areas walked through the night, if any noise or commotion occurs, and taking appropriate action to serve and assist guests and staff.

 • Respond to reports of malfunctioning access control equipment and determine the necessary course of action to maintain the operation of the affected unit(s).

 • Ensures that LAL's policies and procedures are communicated and upheld effectively.

25%

Loss Prevention

 • Observe and report security hazards and suspicious activity to the facilities supervisor or senior management to protect property assets from internal and external theft.

 • Monitor and report individuals suspected of theft.

 • Interface with San Bernardino County Sheriff's Department and other local law enforcement and security agencies as necessary.

 • Prepare incident reports and distribute them to management and appropriate LAL personnel.

20%

Other

 • Assist guests with their luggage as needed.

 • Resolve projects and assignments quickly and accurately while managing frequent interruptions and changing requests from senior management.

 • Respond to reports of malfunctioning equipment and determine the necessary course of action to maintain the operation of the affected unit(s).

 • In partnership with the Front Desk, respond to guests' needs.

 • Transport guests through the property as needed.

20%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

1+ Years

Experience in security, loss prevention, or related field

Required

First Aid Certification

Preferred

CPR Certification

Preferred

AED Certification

Preferred

Valid Driver's License

Required

Working knowledge of security and safety procedures

Required

Ability to comply with safety standards and procedures for both personal and public safety

Required

Demonstrated ability to address emergency situations

Required

Ability to engage with diverse populations in a respectful and culturally responsive manner

Required

Ability to sufficiently communicate in written and verbal English to receive work assignments and share information with supervisors and colleagues

Required

Ability to work cooperatively as a part of a team

Required

Ability to work efficiently under conditions of a fluctuating work load with frequent interruptions and distractions

Required

Ability to remain calm in the face of adversity, such as guest dissatisfaction

Required

Skill in writing grammatically correct business English, such as conference proposals, memos, and other routine correspondence

Required

Proficiency in general office, productivity, and computer systems, including Microsoft Office applications (i.e., Word, Excel, Outlook)

Required

Skill in reading and comprehending technical manuals, manufacturer specifications, and troubleshooting guides used in the installation and repair of technical surveillance equipment

Preferred

Working knowledge of surveillance and access control systems

Preferred

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.

Must be available to work varying schedules, including evenings, overnights, weekends, holidays, and overtime based on departmental needs.

Required

Drive University Vehicles

Required

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Other University Setting(s)

Location:

UCLA Lake Arrowhead Lodge

•

General Office Equipment

•

Two-Way Radio

•

University Vehicle

Standing/Walking

X

X

Sitting

X

Bending/Stooping

X

X

Squatting/Kneeling

X

X

Climbing

X

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

X

Lifting/Carrying/Push/Pull over 50 lbs

X

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

X

Loud noise levels

X

X

Marked changes in humidity or temperature

X

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.