Dining Room Server

FOOD SVC WORKER (005652)

UCPath Position ID: MI-DPT318700-JA005652-PD208288

Position Description History/Status

Approved Date:

6/5/2024 9:27:54 PM

Date Last Edited:

6/5/2024 9:27:52 PM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5000O

Organization:

ADMINISTRATIVE VICE CHANCELLOR         

Division Code:

5901D

Division:

ADMINISTRATION                         

Department:

318700 - LAKE ARROWHEAD CONFERENCE CENTER

Position Details

UCPath Position Number:

MI-DPT318700-JA005652-PD208288

Position Description ID

208288

UC Payroll Title:

FOOD SVC WORKER (005652)

Business Title:

Dining Room Server

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

STEPS

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

SX: Service

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

4 - Staff: Limited

Full-Time Equivalent (FTE)

0.43

SUPERVISION

UCPath Reports to Position Number:

40188173

Reports to Payroll Title:

FOOD SVC SUPV 1

UCPath Department Head Position Number:

40875003

Department Head Payroll Title:

FOOD SVC MGR 1

SUPERVISION - Indicates that the incumbent performs a variety of routine duties within established policies and procedures or by referral to the supervisor’s guidelines.

POSITION SUMMARY

The Dining Room Server provides customers with courteous and gracious service, ensuring a great dining experience. The role serves as wait staff, buffet attendant, and bar and lounge service. The incumbent serves alcoholic beverages to guests. They make recommendations and answer questions about beverages and menus while providing professional customer service to guests. The primary responsibility of the Dining Room Server is to deliver and serve food and beverage items to guests in a timely, friendly, and efficient manner.

UCLA Lake Arrowhead Lodge is a unique Southern California meeting and retreat venue. Located high in the pine-studded San Bernardino Mountains on the tranquil shores of Lake Arrowhead, our 50-acre lodge provides meeting space and accommodations for groups from September through mid-June. During the summer, the Bruins Woods Family Camp program runs for ten consecutive weeks, with up to 80 families attending each week.   

Guest Service

• Provide gracious service to guests by anticipating their needs and taking the initiative to create service solutions accommodating their requests within the parameters of server duties

 • Ensure that uniform and personal grooming projects the professional image necessary to gain guests' confidence, according to the LAL dress code

 • Utilize body language such as eye contact, facial expressions, gestures, and posture that reflects outgoing, friendly, attentive, and responsive communication to guests

 • Utilize clear communication skills, including active listening and verbal communication with guests and team members, to ensure a balance in the speed of service with respect and hospitality

 • Communicate with team members regarding customer traffic flow during meal service

 • Describe items on the menu to guests, including ingredients used and how the dish is prepared, cooked, and served

 • Accurately take food and beverage orders using suggestive selling on additional food items

 • Record food and beverage orders accurately and immediately in the Point of Sale system

 • Routinely check with guests during the meal for any additional needs

 • Ensure that guests receive an accurate check promptly

    ◦ receive payment

    ◦ process credit card transactions

    ◦ accurately count back change

65%

Food & Beverage Handling and Sanitation and Organization of Work Area

 • Ensure all food items that are assigned to be finished for customers are presented in a professional, appealing culinary style, including garnish for individual plates or buffet service

 • Handle guest disturbances and alert the loss prevention team when necessary

 • Line server duties include

    ◦ Serve food from the line to dining guests

    ◦ Maintain appropriate food quantities on the serving line

    ◦ Assist with basic food preparation

    ◦ Replenish paper goods, condiments, and other supplies

    ◦ Assist with general cleaning of the dining area

    ◦ Assist with preparation for special events or large parties

 • Comply with all food handler procedures required by federal and state laws and department requirements

 • Gather food and supply elements to complete orders to be delivered to guests

 • Attractively display products per restaurant standards and ensure safety and sanitation guidelines are followed throughout

 • Maintain cleanliness and proper sanitation of assigned work area during shift

 • Ensure removal of soiled plates, flatware, and trash from tables, floor areas, and buffet locations on a consistent, routine basis

 • Assist in dining room seating turnover by loading, washing, or emptying the dish machine to get ready for the next service

 • Complete side work, including polishing silverware, folding napkins, setting tables with china and flatware, and polishing glassware

 • Vacuum dining room carpets

 • Complete single-step food preparation, including wedging lemons, icing glasses, filling butter dishes, etc.

 • Comply with all federal and state liquor laws, including requesting evidence of the age of any guest who appears to be under thirty

 • Attempt to limit liability and other issues related to guests' excessive drinking by following policies and procedures such as persuading guests to stop drinking, ordering transportation for intoxicated guests, and using tools learned in TIPS training

35%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

6-12 months

Experience as a food server in a restaurant, casual or fine dining setting

Required

1+ years

Guest service experience in a fast-paced restaurant

Preferred

TIPS California Responsible Beverage Server (RBS) Certification

Preferred

Valid CA Driver License

Required

Ability to engage with diverse populations in a respectful and culturally responsive manner

Required

Ability to remain calm in the face of adversity, such as customer dissatisfaction

Required

Ability to sufficiently communicate in written and verbal English to receive work assignments and share information with supervisors and colleagues

Required

Ability to work efficiently in a fast-paced environment with a fluctuating workload

Required

Demonstrated ability to prepare beverages and complete single-step food preparation tasks such as slicing bread and arranging food items on a buffet table

Required

Ability to comply with safety and sanitation standards and procedures for food storage, production, and service

Required

Math skills sufficient to properly adhere to production and customer payment transactions

Required

Skill in interacting effectively with guests, team members, and managers in a high-volume, public setting using positive body language, direct eye contact, active listening, and friendly and professional demeanor.

Required

Working knowledge of basic culinary techniques, terminology, and practices

Preferred

Working knowledge of alcoholic beverages, including beer, wine, and spirits

Preferred

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

Pre-Placement Physical: Employment is contingent upon the completion of a satisfactory physical examination.

Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.

Must be available to work varying schedules, including evenings, weekends, holidays, and overtime based on business needs

Required

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Other University Setting(s)

Location:

Lake Arrowhead Lodge

Standing/Walking

X

X

Sitting

X

Bending/Stooping

X

X

Squatting/Kneeling

X

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

X

Lifting/Carrying/Push/Pull over 50 lbs

X

X

Physical requirements other

X

X

Other Physical Requirements

If "Physical requirements other" was selected above, please explain (e.g., ability to differentiate color):

Lift trays above shoulder height

Chemicals, dust, gases, or fumes

X

X

Loud noise levels

X

X

Marked changes in humidity or temperature

X

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.