Bartender

FOOD SVC WORKER SR (005651)

UCPath Position ID: MI-DPT318700-JA005651-PD189524

Position Description History/Status

Approved Date:

10/31/2024 8:58:36 PM

Date Last Edited:

10/31/2024 8:58:32 PM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5000O

Organization:

ADMINISTRATIVE VICE CHANCELLOR         

Division Code:

5901D

Division:

ADMINISTRATION                         

Department:

318700 - LAKE ARROWHEAD CONFERENCE CENTER

Position Details

UCPath Position Number:

MI-DPT318700-JA005651-PD189524

Position Description ID

189524

UC Payroll Title:

FOOD SVC WORKER SR (005651)

Business Title:

Bartender

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

STEPS

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

SX: Service

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

4 - Staff: Limited

Full-Time Equivalent (FTE)

0.43

SUPERVISION

UCPath Reports to Position Number:

40875003

Reports to Payroll Title:

FOOD SVC MGR 1

UCPath Department Head Position Number:

40043252

Department Head Payroll Title:

ADMIN MGR 2

SUPERVISION - Indicates that the incumbent performs a variety of routine duties within established policies and procedures or by referral to the supervisor’s guidelines.

POSITION SUMMARY

The Bartender prepares and serves alcoholic, non-alcoholic, and coffee beverages to bar patrons, conference and restaurant guests, and event guests. This involves making recommendations, answering beverage-related queries, and being knowledgeable about wines, spirits, beers, coffee, and daily menu offerings. The Bartender is skilled in crafting specialty cocktails, coffee beverages, and comprehensively understands the ingredients and processes. Additionally, they are tasked with setting up, maintaining, and dismantling the main bar and any temporary bars.

UCLA Lake Arrowhead Lodge is a unique Southern California meeting and retreat venue. Located high in the pine-studded San Bernardino Mountains on the tranquil shores of Lake Arrowhead, our 50-acre lodge provides meeting space and accommodations for groups from September through mid-June. During the summer, the Bruins Woods Family Camp program runs for ten consecutive weeks, with up to 80 families attending each week. 

Alcohol Handling, Drink Preparation and Presentation

 • Prepare and serve alcoholic, non-alcoholic, and coffee drinks in glassware appropriate to the beverage

 • Mix cocktails, coffee beverages, and other drinks utilizing established recipes and portion control

 • Prepare garnishes for drinks, including peeling, slicing, and pitting fruit

 • Replenish drinks for bar patrons as requested or appropriate

 • Comply with all federal and state liquor laws, including requesting evidence of the age of any guest who appears to be under thirty

40%

Guest Service

 • Provide gracious service to guests by anticipating their needs and taking the initiative to create service solutions accommodating their requests within the parameters of bartender duties

 • Ensure that uniform and personal grooming projects the professional image necessary to gain guests' confidence, according to the LCC dress code

 • Utilize body language such as eye contact, facial expressions, gestures, and posture that reflects outgoing, friendly, attentive, and responsive communication to guests

 • Utilize clear communication skills, including active listening and verbal communication with guests and team members, to ensure a balance in the speed of service with respect and hospitality

 • Present food and beverage menus, make recommendations, inform guests of any specials, and answer questions regarding beverages and menu items

 • Accurately take food and beverage orders using suggestive selling on additional food items

 • Record food and beverage orders accurately and immediately in the Point of Sale system

 • Serve food and beverages to bar guests

 • Ensure that guests receive an accurate check promptly

    ◦ receive payment

    ◦ process credit card transactions

    ◦ accurately count back change

 • Continuously monitor the bar to ensure all guests are receiving beverage service and meals promptly

 • Communicate with management and colleagues to rectify any customer complaints, comments, or incidents and report any equipment and maintenance issues

 • Work with a sense of urgency to anticipate customer needs and assist other team members

 • Attempt to limit liability and other issues related to guests' excessive drinking by following policies and procedures such as persuading guests to stop drinking, ordering transportation for intoxicated guests, and using tools learned in TIPS training

 • Handle guest disturbances and alert the loss prevention team when necessary

 • Be familiar with all property amenities and other restaurants

30%

Sanitation and Organization of Work Area

• Communicate and work with management and colleagues to ensure the bar is adequately stocked and prepared for operations and inventory is maintained at established par levels

 • Inspect the bar before opening to ensure that adequate supplies are available for service

 • Maintain cleanliness and proper sanitation of assigned work area during shift

 • Wash and sterilize glassware and comply with all food handler procedures required by federal and state laws and department requirements

 • Attractively and functionally display bottles and glasses per restaurant standards to support efficient drink preparation and promotion of beverages

10%

Event Preparation and Presentation

• Successfully coordinate all setups to satisfy guests' needs by reading, comprehending, and annotating event orders as necessary. 

 • Gather, load, and deliver all the indispensable items for a catered event, such as glassware, silverware, linen, decorations and props, food, and drinks. Set up the site according to the Banquet Event Order (BEO).

 • Communicate with team members regarding BEO schedule changes throughout the day.

 • Using careful handling, set up chairs, tables, and portable bars and ensure they are attractively arranged and clean.

 • Using downtime within the events to straighten chairs, pick up trash, and make social adjustments.

 • Set up social spaces by stocking them with clean glasses,   restocking the bar, and providing needed equipment for social gatherings.

 • Keep social spaces secure when not in use by carefully following established locking procedures.

 • Load prepared items and deliver them to the event site. Ensure that the product is stored and secured as directed by the supervisor.

 • Safely transport all supplies back to appropriate areas after events.  

 • Attractively display products per standards and ensure safety and sanitation guidelines are followed.

 • Coordinate the pick-up of delivered items from past BEOs, return them to the production location, and ensure proper storage cleanliness and order.

 • Confirm that all alcohol is accounted for and returned to appropriate areas after an event or social.

10%

Experience Facilitation

• Support guest activities based on individual expertise and certifications, such as mixology, wine tastings, and organizing relevant competitions designated by the Food and Beverage Management Team.

 • Arrange and dismantle all necessary event equipment, including tables, chairs, and bar tools, while ensuring efficient space use and compliance with safety regulations.

 • Manage, arrange, and inventory all program materials and supplies.

10%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

2+ years

Experience in customer service

Required

1+ years

Experience in a hotel environment

Preferred

TIPS California Responsible Beverage Server (RBS) Certification

Required

Professional bartending training certificate

Required

Ability to engage with diverse populations in a respectful and culturally responsive manner

Required

Ability to remain calm in the face of adversity, such as customer dissatisfaction

Required

Ability to sufficiently communicate in written and verbal English to receive work assignments and share information with supervisors and colleagues

Required

Ability to work efficiently in a fast-paced environment with a fluctuating workload

Required

Expert knowledge of alcoholic beverages and garnishes, including beer, wine, and spirits

Required

Advanced knowledge of correct serving practices and beverage industry standards

Required

Demonstrated skill using blenders, mixers, muddlers, corkscrews, bottle openers, and other basic bartender hand tools

Required

Ability to comply with safety and sanitation standards and procedures for food and alcohol storage, production, and service

Required

Math skills sufficient to properly adhere to production and customer payment transactions

Required

Skill in interacting with guests, team members, and managers in a high-volume, public setting using positive body language, direct eye contact, active listening, and a friendly and professional demeanor

Required

Working knowledge of basic culinary techniques, terminology, and practices

Preferred

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

Pre-Placement Physical: Employment is contingent upon the completion of a satisfactory physical examination.

Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.

Must be at least 21 years of age or older

Required

Must be available to work varying schedules, including evenings, weekends, holidays, and overtime based on departmental needs

Required

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Other University Setting(s)

Location:

Lake Arrowhead Lodge

Standing/Walking

X

X

Sitting

X

Bending/Stooping

X

X

Squatting/Kneeling

X

X

Climbing

X

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

X

Lifting/Carrying/Push/Pull over 50 lbs

X

X

Physical requirements other

X

X

Other Physical Requirements

If "Physical requirements other" was selected above, please explain (e.g., ability to differentiate color):

Lift trays above shoulder height

Chemicals, dust, gases, or fumes

X

X

Loud noise levels

X

X

Marked changes in humidity or temperature

X

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.