Custodial Supervisor

CUSTODIAL SUPV 1 (005187)

UCPath Position ID: MI-DPT317000-JC005187-PD168329

Position Description History/Status

For Reference ONLY - PeopleAdmin JA Number:

703728

Approved Date:

6/6/2024 12:25:46 PM

Date Last Edited:

6/6/2024 12:25:43 PM

Last Action Effective Date:

12/11/2023

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5000O

Organization:

ADMINISTRATIVE VICE CHANCELLOR         

Division Code:

5901D

Division:

ADMINISTRATION                         

Department:

317000 - ON CAMPUS HOUSING

Position Details

UCPath Position Number:

MI-DPT317000-JC005187-PD168329

Position Description ID

168329

UC Payroll Title:

CUSTODIAL SUPV 1 (005187)

Business Title:

Custodial Supervisor

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

Grade 18

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

C: Supervisor - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40044054

Reports to Payroll Title:

CUSTODIAL SUPV 1

UCPath Department Head Position Number:

40043252

Department Head Payroll Title:

ADMIN MGR 2

SUPERVISION - Indicates that the incumbent performs a variety of routine duties within established policies and procedures or by referral to the supervisor’s guidelines.

5116

Sr. Custodians

9-20

5113

Custodian Lead

0-1

POSITION SUMMARY

Under the direction of the Building Manager or Housekeeping Manager, the Housekeeping Supervisor oversees housekeeping functions for a multi-unit residence hall facility, which houses up to 2,000 residents, and non-residential/common areas up to 200,000 sq. feet.  Responsible for daily supervision of between 16-20 full-time career housekeepers and up to 10 seasonal casual staff.  Ensure housekeeping/maintenance standards of meeting and exceeding customer expectations are kept.  Provide on-the-job training to staff, including proper use of chemicals and equipment, and ensure compliance with published safety standards.

At UCLA Housing & Hospitality Services (H&HS), you become part of UCLA's tradition of excellence by providing quality housing, dining, and hospitality services to student-residents, faculty, staff, and campus visitors. We believe there's more to a job than simply being employed. In addition to competitive salaries and comprehensive benefits and retirement plans, H&HS team members enjoy significant opportunities for professional and personal growth in a supportive work environment. No matter what your role, you will join more than 2,600+ H&HS team members who understand that our motto Hospitality First! means that a warm, gracious attitude makes a difference in the lives of the people we serve. AMAZING BENEFITS Starting Day One!

SUPERVISION OF PERSONNEL RESOURCES

In conjunction with the Building Manager or Auxiliary/Public Area Housekeeping Manager, recruit, interview and select qualified work force personnel in accordance with University Policies and Procedures.

Train staff on the day to day responsibilities for Sr. Custodians. Ensure that staff is aware and competent in meeting established standards. Thoroughly explain responsibilities and provide on-going training as needed.

Provide verbal reviews of career employees to the Building Manager or Housekeeping Manager. Make recommendations for merit increases or corrective action with employees when necessary, including formal disciplinary procedures. Provide positive reinforcement and recognition for staff members that consistently exceed expectations.

Prepare weekly schedule of Housekeeping personnel according to budget and varying workloads.

Administer time reporting, meeting all departmental deadlines. Ensure that accurate attendance records are maintained.

Monitor the day to day activities of each custodian. Provide appropriate feedback on completion of assignments.

Respond effectively to internal and external customer concerns immediately.

Ensure that staff is provided proper uniforms and is dressed according to departmental standards.

Prepare daily housekeeping assignments and projects. Prioritize work order assignments with Maintenance personnel on a daily basis.

Conduct daily inspections of work areas, ensuring quality and quantity of all work, providing feedback when necessary as to work method and materials/equipment used. Ensure work assignments are understood so that they can be effectively and efficiently fulfilled. 

Supervise the use of equipment and housekeeping machinery, such as buffers, waxers, floor scrubbing and/or polishing machines, motorized sweepers, etc.   

Conduct daily inspections of all areas of responsibility and ensure timely reporting of work order items and service projects.   

Ensure that storage areas are clean, organized and secure on a daily basis. Including the possible transporting of equipment and/or materials as needed between halls.

60%

FINANCIAL RESPONSIBILITIES

Establish and maintain per levels on all supplies and equipment. Control storage of and issue supplies and equipment to appropriate staff.

Ensure custodial equipment is in good repair, recommending replacement as necessary.

Routinely evaluate methods of custodial operation in order to improve productivity and cost effectiveness, including testing and evaluating cleaning supplies.

Control linen inventory. In order to ensure minimal loss, conduct quarterly inventory, during the academic year, and daily inventory, during the Summer Conference Season. Recommend linen purchases for all halls for Summer Conference Season and monitor use.

25%

CUSTOMER/GUEST RELATIONS

Effectively maintain a positive working relationship with all staff and management with whom you come into contact.

Interface on a regular basis with building clients to ensure standards of cleanliness and maintenance are being met. This includes residents, meeting room and conference clients as well as permanent building tenants. Take action to remedy situations in which customers have complained. Proactively seek solutions with vendors and other internal departments.

10%

PROFESSIONAL GROWTH AND DEVELOPMENT

Serve on projects, as assigned, including researching chemicals and equipment, and developing in-service training programs and quality assurance.

Participate in on-going professional industry training, including participating in related associations and seminars.

5%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

High School Diploma

Preferred

0-1 year

Previous custodial experience

Preferred

Working knowledge of University policies and procedures relating to Staff Personnel Policies and AFSCME agreement regarding performance evaluations, disciplinary procedures, training, recruitment and selection.

Working knowledge of time reporting and payroll procedures at the unit level.

Preferred

Skill in managing a variety of personnel-related matters, (e.g. employee training and appraisal, career development, interviewing and selection, employee relations and corrective action).

Required

Skill in reading and comprehending standard English text such as printed University and Departmental procedures, reports, correspondences and Material Safety Data Sheets.

Ability to write concise, logical and grammatically correct English to prepare written schedules, plans, employee performance evaluations, payroll reports, such as overtime variances, and other operational/administrative related reports or correspondence.

Required

Ability to conduct on-site inspections of units for quality control and maintenance needs.  These inspections involve walking, standing, climbing (e.g. stairs and ladders), stooping and crouching.

Skill in supervising custodial staff and work, to include working knowledge of proper procedures for cleaning and sanitation of public areas, office space and meeting rooms.

Ability to bend, stoop, crouch, lift, reach and walk for long periods of time so as to ensure that work areas are maintained as appropriate.

Required

Working knowledge of safety rules and procedures as they pertain to working conditions, equipment used and working with cleaning and sanitizing chemicals.

Knowledge of where to obtain materials, supplies, equipment and services utilized by department/university personnel in units.

Required

Working knowledge of portable fire fighting equipment as to its type, class, required locations, testing methods and maintenance.

Preferred

Ability to accurately assemble material and equipment inventories and monitor usage of supplies to control costs.

Skill in projecting budget costs involving supplies, capital equipment and staffing expenses.

Required

Skill in organizing and monitoring assignments to complete work in a timely manner when there are changing priorities and deadlines.

Skill in working independently and following through on assignments with minimal direction.

Required

Interpersonal skills sufficient to interact effectively and tactfully with department/university personnel at various levels and with the public in all matters pertaining to the operation of the units.

Ability to communicate effectively on a one-to-one basis and in small group settings to delegate work assignments, conduct unit business and explain department/university policies and procedures as applicable.

Required

Skill in encouraging and motivating individuals to work together as a team to achieve goals and objectives.

Ability to work during overtime, swing shifts and weekends to supervise staff and/or solve operations problems.

Required

Ability to communicate effectively in English and Spanish.

Preferred

Must have and maintain a valid California Driver's License in order to drive a University vehicle to transport equipment and/or materials between buildings.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

Pre-Placement Physical: Employment is contingent upon the completion of a satisfactory physical examination.

Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Housing Operations and Safety

Standing/Walking

X

X

Sitting

X

X

Bending/Stooping

X

X

Squatting/Kneeling

X

X

Climbing

X

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

X

Loud noise levels

X

X

Marked changes in humidity or temperature

X

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 1: Position in which required tasks routinely involve a potential for mucous membrane or skin contact with blood, body fluids or tissues, potential spills, and splashes. Use of appropriate measures is required for every employee in this position.