Case manager

STDT LIFE DEV SPEC 4 (004565)

UCPath Position ID: 41162597

Position Description History/Status

Approved Date:

7/17/2025 12:15:44 PM

Date Last Edited:

7/17/2025 12:15:41 PM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

7000O

Organization:

VC STUDENT AFFAIRS

Division Code:

7100D

Division:

STUDENT AFFAIRS ADMINISTRATION

Department:

482500 - CASE MANAGEMENT SERVICES

Position Details

UCPath Position Number:

41162597

Position Description ID

236686

UC Payroll Title:

STDT LIFE DEV SPEC 4 (004565)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

Grade 21

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40744212

Reports to Payroll Title:

STDT LIFE DEV MGR 1

UCPath Department Head Position Number:

40058396

Department Head Payroll Title:

STDT LIFE DEV MGR 4

DIRECTION - Indicates that the incumbent establishes procedures for attaining specific goals and objectives in a broad area of work. Only the final results of work done are typically reviewed. Incumbent typically develops procedures within the limits of established policy guidelines.

POSITION SUMMARY

Under the direction of the Director, Case Management Services, this position is responsible for developing, implementing, and

managing a case management system to coordinate, facilitate, and monitor programs and services for undergraduate and

graduate students experiencing distress. Case Managers will facilitate crisis intervention during regular business hours for

students who are at risk for harming themselves or others. Coordinate with the Office of the Dean of Students, Counseling and

Psychological Services, Residential Life, UCPD, Academic Counseling and other administrators as appropriate to address the

needs of students who have problems in areas that may include academics, health-related, psychological, economic, housing

insecurity, discipline, family relationships, social adjustment, and gender-based violence, through assessments, consultations,

interventions, referrals to campus departments and community agencies, and follow-up services. Collaborate with UCLA

Consultation and Response Team to support and assist distressed students. Supports designated school or academic program by

providing presentations, trainings, and outreach efforts along with consultations regarding resource referrals. Case Managers will

facilitate well-being training, wellness workshops, and other initiatives focused on student development and health.

Case Management Services (CMS) both prevents risk and promotes students’ well-being at UCLA by providing

support for those who are in distress or are causing distress among the community. Students of concern are

referred to Case Managers and are empowered to address their needs through receiving guidance on policies and

procedures and linkage to campus resources. This resource navigation requires regular collaboration with

campus constituents so that students receive appropriate assistance. At times, students’ behaviors can impact

the campus community. In these instances, Case Managers meet with campus departments and offer

suggestions to address concerns and provide on-going support as needed. Case Managers elevate students at

risk for harming themselves or others to appropriate emergency responders and assist with follow up support as

needed once the emergency is resolved. Case Managers serve on and support the work of the Consultation and

Response Team, which is UCLA’s student behavioral intervention team. CMS engages in training and outreach to

educate campus partners on how to identify, respond to, and refer students in distress.

CASE

MANAGEMENT

Serve as primary point of contact for faculty and staff to express concerns regarding

students who exhibit symptoms associated with distress. Develop, implement, and

manage a case management system to coordinate, facilitate, and monitor programs

and services available to distressed students. Provide crisis intervention for students

with immediate definable needs such as basic needs, emergency housing, or other

timely services. Formulate and coordinate interventions to minimize and/or address

student challenges. Direct emergent referrals to emergency response entities.

Document actions taken in a timely manner and abide by university and governmental

reporting requirements. Participate in and carryout guidance of the Consultation and

Response Team.

90%

TRAINING AND

OUTREACH

Educate the campus community about Case Management Services and related topics

by facilitating departmental trainings, participating in outreach events, and developing

workshops to meet campus needs. Outreach includes establishing and maintaining

relationships with UCLA and UC colleagues to promote sharing of best practices.

5%

OTHER

Prepare statistics and reports for the department and Division of Student Affairs.

Complete special projects as assigned by the Director or designee in support of

divisional, organizational, or campus needs. Participate in campus or UC committees

as assigned. May include some travel.

5%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

In related area and/or equivalent experience/training

Required

Advanced degree from an accredited institution in Law,

Psychology, Education, Counseling, Social Work, or a related field.

Preferred

Detailed working knowledge of federal regulations impacting student records, including FERPA.

Required

Concentrated experience working with distressed individuals in a higher education or community

setting.

Required

Demonstrated ability to interact effectively with students, faculty, staff, and community members of

diverse cultural, social, political, and religious backgrounds and varied age, gender, sexual

orientation, and ability.

Required

Strong verbal, written, and interpersonal communication skills. Skill in speaking clearly and

distinctly using appropriate vocabulary and grammar to obtain and convey information to

individuals at various organizational levels. Strong listening skills.

Required

Outstanding organizational skills, including ability to set priorities which accurately reflect the

relative importance of job responsibilities and carry out multiple assignments in a timely fashion

when there are changing workloads, competing requirements.

Required

Demonstrated ability to deal effectively with crisis situations under conditions of limited supervision,

high demands, and rapidly changing circumstances.

Required

Skill in interacting diplomatically with the public when faced with demands or requests for action

that may violate federal or state law or University policy and procedure.

Required

Ability to speak formally and informally and make prepared and extemporaneous presentations to

individuals and groups in order to provide information, explain procedures, investigate facts, and

persuade others.

Required

Ability to maintain equanimity, sensitivity, and judgment in the face of resistance, indifference or

hostility during conflict or confrontations.

Required

Ability to take thoughtful action where answers to a problem are not readily available.

Required

Working knowledge of microcomputer applications in a local area network, including word

processing, spreadsheet, presentation, database, and electronic mail applications, in order to

perform all administrative responsibilities associated with the position.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

CANRA: The position is designated as a mandatory reporter under CANRA. The employee must sign the "Statement Acknowledging Requirement to Report Child Abuse".

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

UCLA, Los Angeles, CA 90095

Standing/Walking

X

Sitting

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

Complex problem solving/reasoning

X

Ability to organize & prioritize

X

Communication skills

X

Numerical Skills

X

Mental demands other

X

Other Mental Requirements

If "Mental demands other" was selected above, please explain:

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.