Senior Director, Stewardship

ALUMNI EXTERNAL REL SUPV 2 (006301)

UCPath Position ID: 41160956

Position Description History/Status

Approved Date:

4/15/2025 7:11:47 PM

Date Last Edited:

4/15/2025 7:11:42 PM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

6300O

Organization:

EXTERNAL AFFAIRS

Division Code:

6310D

Division:

EXTERNAL AFFAIRS DIV

Department:

404500 - DEVELOPMENT

Position Details

UCPath Position Number:

41160956

Position Description ID

238150

UC Payroll Title:

ALUMNI EXTERNAL REL SUPV 2 (006301)

Business Title:

Senior Director, Stewardship

Personnel Program

Management and Senior Professional (MSP)

Salary Grade:

Grade 24

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

C: Supervisor - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40065250

Reports to Payroll Title:

Fundraising Mgr 3

UCPath Department Head Position Number:

40037218

Department Head Payroll Title:

VC Dev & Univ Rels

DIRECTION - Indicates that the incumbent establishes procedures for attaining specific goals and objectives in a broad area of work. Only the final results of work done are typically reviewed. Incumbent typically develops procedures within the limits of established policy guidelines.

006292

Event Specialist 3 / Gina Garrett

1

007547

Fundraiser 3 / Sam Glick

1

006299

Alumni & External Relations Specialist 3 / Monica Gutierrez

1

POSITION SUMMARY

UCLA's sports championship history stands out as one of the most impressive of any university.  Our student athletes perform at an elite level in their sports, studies, and public service.  As the Department of Intercollegiate Athletics (DIA)'s Senior Director of Stewardship, you will work in close partnership with the Executive Senior Associate Athletic Officer/Chief Development Officer and be responsible for building and executing a comprehensive donor stewardship and events program that enhances the donor experience and supports the Athletic Department's strategic priorities and philanthropic support through meaningful donor relations and stewardship.  At UCLA, the magnitude and impact of our donor engagement is broad and deep and requires a highly collaboratively and constituent-driven team to build and sustain our extremely effective donor-centric programs focused on delivering the highest level of stewardship to all UCLA donors.  We encourage you to bring your abilities to think strategically about stewardship, develop compelling communications and engage with our constituents to this remarkable role.

As our Senior Director, Stewardship, you will work in collaboration with frontline fundraising team, marketing and communications departments, university stewardship team, and coaches. Responsibilities include creating stewardship plans, developing best practices and maintaining consistency with campus-wide stewardship policies/procedures, developing and enhancing tracking processes, and developing and communicating program goals and activities to fundraising and athletics colleagues/leadership. In this role, your work will be a vital element to expand the depth and impact of the UCLA Athletics program through developing innovative strategies and resources that facilitate engagement and maximize exposure of UCLA Athletics to our constituents and stakeholders.  In addition, you will manage professional and support staff as appropriate, guiding and leading them to produce high quality and successful stewardship outcomes. This is an incredible opportunity to bring your stewardship expertise, strategic abilities, leadership skills and high ambitions and join us in our commitment to invest in tomorrow's champions today. As a valued member of our team, you will be given the guidance, inspiration and resources to excel in a supportive environment as part of the many professional growth opportunities we offer staff at UCLA.

**Please note, this position will be required to initially be on-site with the option of working remotely a designated number of days at a later date/time.**

Stewardship Program Management & Planning

1. Build and execute a comprehensive donor engagement and stewardship program.

2. Develop vision/set stewardship program strategy to create powerful moments, thoughtfully curated experiences/events, coach-athlete engagement, non-athletic activity and other tactics that increase donor retention and movement donors up the giving pyramid.

3. Reimagine and supervise an elevated hospitality experience at football and basketball games, including the WAF suite experience at the Rose Bowl and Pavilion club pre-game experience at Men’s and select Women’s basketball games.

4. Develop policies/procedures to govern Athletics stewardship program; provide leadership ensuring consistent implementation/compliance.

60%

5. Manage all program efforts including acknowledgement process, reporting and all program communications/messaging; develop stewardship tracking system/matrix by giving level to track ROI.

6. Develop meaningful and heightened engagement opportunities, experiences, events including engaging, and inspiring messaging.

7. Identify/recommend new initiatives and ways to leverage opportunities to enhance donor experiences and build new avenues of engagement.

8. Collaboratively develop and manage a volunteer leadership program.

0%

9. Collaborate with ticketing colleagues to elevate customer service around seat related contributions and services.

10. Maintain productive working relationships with Athletics development officers, leadership, coaches and other staff/colleagues to identify/support programs needs/objectives.

11. Collaborate with and support DO’s stewardship efforts; involve coaches and other key stakeholders into donor engagement efforts to maintain effective stewardship strategies.

12. Resolve donor relations inquiries/concerns as appropriate, connect with central EA donor relations colleagues to ensure consistency of donor relations/stewardship efforts campus-wide.

0%

Stewardship Program Analysis/Operations

1. Asses and refine current stewardship activities based on an elevated donor experience, increase retention, and ROI.

2. Evaluate/refine acknowledgement program; develop mechanism/s and/process/es for timely delivery.

3. Continually evaluate all activity and make recommendations to strengthen and enhance program efforts/activities.

4. Prepare annual operating plan supporting program priorities, measure program strengths/weaknesses and implement improvements.

5. Identify short- and long-term program objectives and outcomes; provide leadership to meet objectives.

6. With Executive Senior Associate Athletics Director, oversee program budget and other aspects of program analysis and operations.

20%

Staff Management

1. Hire, supervise and directly manage staff providing leadership, guidance and oversight of daily activities as needed; ensure team prioritizes through lens of ROI with measurable goals.

2. Provide strategic direction/goal setting for direct reports; assist staff and development officers in creating/implementing stewardship plans, activities and other aspects of team’s stewardship efforts and initiatives.

3. Conduct annual performance reviews and provide feedback on staff performance addressing issues and providing appropriate training to enable success.

15%

Rules Compliance

The DIA is governed by the NCAA, BIG Ten, and the University of California.  As an employee of the DIA, incumbent is required to comply with the applicable rules, regulations and policies of those organizations.

1. Remain current with and abide by the rules and regulations of the NCAA, Big Ten, University, and DIA.

2. Review and retain all rules compliance documentation disseminated by the DIA Compliance office as it relates to changes and updates to, and rulings on the current rules and regulations.

3. Report all NCAA/Big Ten violations per DIA policy.

4. Consult with DIA Compliance Administrative Staff regarding any rules and regulations in question.

5%

5. Attend training classes as necessary.

6. Complete the annual Athletically Related Income form as required per department policy.

7. Comply with all Federal, State, University and Department requirements established pursuant to Title IX, including the mandatory reporting requirements for a "Responsible Employee."

8. Comply with California State Child Abuse & Neglect Reporting Act (CANRA) Law and adhere to mandatory reporting guidelines.

0%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

Preferred

Minimum of five years of experience working with donors to include strong knowledge of the donor cycle

and managing a donor acknowledgement program, preferably in philanthropy and/or prior experience working with constituents in a related highly customer services driven field.

Required

Prior experience in intercollegiate athletic fund-raising.

Preferred

Proven management, administrative and supervisory experience with ability to lead high functioning teams

that meet or exceed goals; demonstrated ability to motivate, coach, and contribute to the culture and model the values of UCLA.

Required

Collaborative skills and experience engaging and bringing key stakeholders

– athletic directors, chief executives, leadership volunteers, board members, coaches, etc. -  into the stewardship and engagement process. 

Required

Prior experience conceptualizing, planning and implementing events.

Required

Volunteer and committee management experience.

Required

Ability to think strategically about donor engagement, understand the importance of donor retention and generate creative strategies to achieve high retention rates with measurable ROI.

Required

Outstanding written and oral communication skills with proficiency in the art of storytelling and experience in developing impact and other reports and presentations.

Required

Strategic and innovative thinker with well-developed interpersonal skills and a strong understanding of and ability to develop and sustain resilient and dynamic relationships with a wide variety of internal/external constituents.

Required

Organized and highly detail oriented; strong time/project management skills with ability to be proactive, work independently and accept responsibility; adept at establishing priorities and managing workflow to fulfill objectives and meet goals according to deadlines in a fast-paced environment under minimal supervision.

Required

Impeccable integrity and discretion in dealing with donors and other stakeholders/ constituents and in the handling and maintenance of confidential information.

Required

Knowledge of all logistical support elements of events/event production including experience working directly with vendors on contract negotiations, catering, printed material design, rentals, complex audio/video set-up, mailing, and parking.

Required

Ability to apply mature judgment and analytical skills to execute work and programmatic activities.

Required

Ability to interpret financial data for fund tracking, donor stewardship practices and drafting customized stewardship related reports.

Required

Knowledge of university budget procedures is preferred as is knowledge of university/event related policies, procedures, campus venues, services and departments.

Preferred

Ability to adhere to and comply with NCAA, Big Ten and University rules and regulations; or equivalent compliance experience.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

CANRA: The position is designated as a mandatory reporter under CANRA. The employee must sign the "Statement Acknowledging Requirement to Report Child Abuse".

Ability to travel as needed.

Ability to work evenings nights and/or weekends as athletic event hospitality dictates.

Required

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

JD Morgan Center

Standing/Walking

X

Sitting

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical Skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.