Business Relationship Manager

BUS SYS ANL 4 (000657)

UCPath Position ID: 40910504

Position Description History/Status

Approved Date:

10/22/2024 12:49:06 PM

Date Last Edited:

10/22/2024 12:49:03 PM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

3100O

Organization:

VC RESEARCH                            

Division Code:

3115D

Division:

OFFICE OF RESEARCH ADMINISTRATION      

Department:

309100 - OFFICE FOR RESEARCH INFORMATION SYSTEMS

Position Details

UCPath Position Number:

40910504

Position Description ID

231703

UC Payroll Title:

BUS SYS ANL 4 (000657)

Business Title:

Business Relationship Manager

Personnel Program

Management and Senior Professional (MSP)

Salary Grade:

Grade 24

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40039659

Reports to Payroll Title:

BUS SYS ANL MGR 2

UCPath Department Head Position Number:

40039659

Department Head Payroll Title:

INFO SYS MGR 3

DIRECTION - Indicates that the incumbent establishes procedures for attaining specific goals and objectives in a broad area of work. Only the final results of work done are typically reviewed. Incumbent typically develops procedures within the limits of established policy guidelines.

POSITION SUMMARY

The Business Relationship Manager will plan, organize, direct and control Information Systems projects as assigned by the Director, Research Enterprise Applications. Responsible for leading projects from conception to completion, while providing advanced applications management, technical coordination, and on-going operational support for web-based applications with the Office of Research Administration. The Business Relationship Manager develops functional and technical design specification based on business requirements. Manages software implementations, quality assurance, training, and deployment efforts to ensure smooth transitions to new or updated software. Aggressively yet diplomatically manage external vendors to ensure deliverables are met per contract agreements, project plan, and action items. The Business Relationship Manager mentors and provides leadership to IT team by setting excellent example in diligence, planning, analysis, and communications. Coordinate with other departments on the implementation of application interfaces with existing systems. Identify project risks and potential resolutions; report issues and on-going project status to senior management team. The Business Relationship Manager will monitor and manage project schedule and resource/budgetary allocation.

The Office for Research Information Systems (ORIS) is a part of the Office of Research Administration (ORA) which supports the UCLA research program by providing leadership, professional guidance and administrative services to faculty, department administrators, and students.

Business Analysis and Relationship Management

1. Plan, organize, direct and control IS projects as assigned by the Director.  2. Responsible for leading projects from conception to completion. 3. Provide advanced applications management, technical coordination, and on-going operation support for web-based applications with the Office of Research administration. 4. Develop functional and technical design specifications based on business requirements. 5. Manage software implementations, quality assurance, training, and deployment efforts to ensure smooth transition to new or updated software. 6. Aggressively yet diplomatically manage external vendors to ensure deliverables are met per contract agreements, project plan, and action items. 7. Mentor, and provide leadership to IT team by setting excellent example in diligence, planning, analysis, and communications. 8. Coordinate with other departments on the implementation of application interfaces with existing systems. 9. Identify project risks and potential resolutions; report issues and on-going project status to senior management team. 10. Monitor and manage project schedule and resource/budgetary allocations.

100%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

Bachelor's degree from an accredited college/university in a field related to Information System Management or equivalent experience MS/MBA.

Preferred

Demonstrated knowledge and experience of project management principles, practices, budgets, techniques, and tools.

Required

Advanced verbal and written communication skills.

Required

Skill in examining and re-engineering operation workflows and procedures, formulating policy, and developing and implementing new strategies and procedures.

Required

Strong interpersonal skills and ability to work effectively in a team environment.

Required

Group facilitation, mediation, and conflict resolution skills.

Required

Skill in organizing resources and establishing priorities.

Required

Ability to develop, plan, and implement short-and-long range goals.

Required

Demonstrated ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions.

Required

Demonstrated knowledge and experience with Microsoft Office, Windows 2000/XP, Exchange, Microsoft Project.

Required

Experience in implementing and managing enterprise-wide systems at a research university/institution a plus.

Preferred

Knowledge of regulatory compliance in IRB and/or IACUC a plus.

Preferred

Experience in MS. NET, J2EE, server-side scripting, and RDBM support a plus.

Preferred

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Los Angeles

Standing/Walking

X

Sitting

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.