Intake Specialist

ETHICS AND CMPLNC PROFL 2 (006234)

UCPath Position ID: 40855755

Position Description History/Status

For Reference ONLY - PeopleAdmin JA Number:

1132024

Approved Date:

7/11/2025 9:25:14 AM

Date Last Edited:

7/11/2025 9:25:11 AM

Last Action Effective Date:

10/1/2021

Organization Details

Business Unit (Location):

LACMP

Organization Code:

6200O

Organization:

CHANCELLOR'S ORGANIZATION

Division Code:

6210D

Division:

CHANCELLOR'S ORGNZTN DIV

Department:

300500 - TITLE IX

Position Details

UCPath Position Number:

40855755

Position Description ID

171459

UC Payroll Title:

ETHICS AND CMPLNC PROFL 2 (006234)

Business Title:

Intake Specialist

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

Grade 21

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

F: All Others - Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40050565

Reports to Payroll Title:

ETHICS AND CMPLNC MGR 1

UCPath Department Head Position Number:

40050565

Department Head Payroll Title:

ETHICS AND CMPLNC MGR 1

GENERAL SUPERVISION - Indicates that the incumbent develops procedures for performance of variety of duties; or performs complex duties within established policy guidelines.

POSITION SUMMARY

Under the direction of the Title IX Director, the Intake Specialist assists in the administration, reception, and processing of incoming complaints of gender discrimination, sexual harassment, sexual violence and other discriminatory conduct. These responsibilities include: conducting intakes, accurately and thoroughly responding to inquiries and providing information related to relevant policies and procedures; receiving complaints; conducting outreach; assisting in conducting a preliminary assessment of complaints to help determine whether the concerns fall under Title IX jurisdiction purview, including gathering preliminary information from Complainant and/or relevant parties and ascertaining whether interim measures may be needed; recommending appropriate next steps after conducting a preliminary assessment; drafting appropriate correspondence and documentation related to complaints; assisting in identifying, developing and integrating best practices and procedures into the complaint and resolution process; interfacing and coordinating with other campus offices as necessary to achieve the office's objectives; assist in managing the case management system and preparing statistical reports; conducting legal and factual research and analysis in areas related to investigation, discrimination, and harassment; and assisting with other tasks and duties as assigned by the Title IX Director.

The Title IX Office receives reports of gender discrimination, including allegations of sexual harassment and sexual violence

Complaint Processing 1

 • Exercises independent judgment in the intake of reports, assessment and resolution of complaints of Title IX prohibited conduct and other types of discrimination, harassment and bias, keeping the Title IX Director and other appropriate administrative officials informed as needed.

 • Provides impartial consultation, problem solving, and options for problem resolution regarding discrimination issues to members of the UCLA community.

 • Accurately and thoroughly responds to inquiries from members of the UCLA community and provides information related to relevant policies and procedures.

 • Facilitates the assessment of alternative resolution of complaints of discrimination or harassment, where appropriate.

40%

Complaint Processing 2

 • Performs thorough, fair, and impartial intake and preliminary assessment of complaints, with an ability to gather relevant information necessary to provide recommendations for assignment of complaints for referral, closure, further inquiry and assignment for formal investigation.

 • Drafts relevant correspondence in the course of complaint processing.

 • Collaborates with other campus offices (e.g., Discrimination Prevention Office, Employee and Labor Relations, etc.) regarding responding to, investigating and resolving issues of discrimination, harassment and retaliation.

 • Keeps appropriate records and maintains the confidentiality of all reports and complaints in accordance with Title IX case management procedures, UC policy, and applicable laws related to record retention.

40%

Case Management

 • Ability to input and maintain manual and online case records.

 • Makes recommendations for maintaining and/or improving administration incoming record keeping procedures.

10%

Analysis and Other Responsibilities

 • Prepares clear, well-written summaries and correspondence, applying relevant University policies.

 • Interfaces and coordinates with other campus offices as needed to achieve the office's objectives.

 • Performs other duties as assigned, such as but not limited to providing Title IX trainings to the campus and UCLA Health community, assisting in the maintenance and upkeep of the file management system and Title IX website.

10%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Juris Doctor (JD) Degree

Preferred

Or

equivalent combination of education and equivalent experience.

Demonstrated skill in analyzing information, problems, situations, practices and/or procedures to define the problem or objective, identify relevant concerns, identify patterns and relationships, and formulate logical and objective conclusions.

Required

Ability to design and manage effective administrative processes.

Required

Demonstrated ability to quickly establish rapport and professional credibility and to gain the trust of administrators, faculty and staff at all levels of the University as well as individuals external to the University.

Required

Strong skill in communicating empathetically with discrimination complainants and respondents.

Required

Strong skill in interviewing faculty, staff, students, and outside constituents concerning sensitive matters related to discrimination. Ability to maintain appropriate confidentiality.

Required

Demonstrated ability to interact and communicate with individuals from diverse cultural, social, economic and educational backgrounds, including those related to membership in historically underrepresented racial, ethnic, and national origin groups.

Required

Demonstrated ability to work independently with only general direction and to accept equivocal circumstances and take appropriate action where answers to a problem are not readily apparent.

Required

Demonstrated ability in assessing complaints.

Preferred

Skill in program development including delineating goals and objectives, determining implementation steps and time frames, designing evaluation measures, and modifying designs and procedures to accommodate current organizational needs.

Preferred

Demonstrated ability to research, interpret and apply law and policy.

Required

Demonstrated ability to set priorities and complete work in a timely manner.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Murphy Hall

Standing/Walking

X

Sitting

X

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.