Public Services Student Supervisor (PSSS)

LIBRARY AST 4 (006759)

UCPath Position ID: 40106742

Position Description History/Status

For Reference ONLY - PeopleAdmin JA Number:

703274

Approved Date:

6/5/2025 12:15:05 PM

Date Last Edited:

6/5/2025 12:15:03 PM

Last Action Effective Date:

6/15/2023

Organization Details

Business Unit (Location):

LACMP

Organization Code:

8300O

Organization:

UNIVERSITY LIBRARY

Division Code:

8310D

Division:

UNIV LIBRARY DIV

Department:

540000 - GENERAL LIBRARY

Position Details

UCPath Position Number:

40106742

Position Description ID

164869

UC Payroll Title:

LIBRARY AST 4 (006759)

Business Title:

Public Services Student Supervisor (PSSS)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

STEPS

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

CX: Clerical & Allied Services

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40056231 

Reports to Payroll Title:

Librarian

UCPath Department Head Position Number:

Jennifer Osorio

Department Head Payroll Title:

Library Manager 3

DIRECTION - Indicates that the incumbent establishes procedures for attaining specific goals and objectives in a broad area of work. Only the final results of work done are typically reviewed. Incumbent typically develops procedures within the limits of established policy guidelines.

POSITION SUMMARY

Reporting to the Head of the Public Services, Outreach, and Community Engagement (PSOCE) unit, the Public Services Student Supervisor (PSSS) recruits, trains, and supervises PSOCE student assistants in support of public service operations. The PSSS manages the quarterly student schedule, oversees and directs daily tasks, manages ongoing student projects, and trains PSOCE students on all PSOCE operations. The PSSS fulfills e-reference requests and supports instruction and outreach activities. As part of the PSOCE team, the PSSS works collaboratively to coordinate, monitor, and enforce LSC policies, procedures, and workflows. The PSSS works alongside the Reference and Technical Services Coordinator in support of reading room operations and reader services. The PSSS assists the Collections Access Coordinator with daily paging and preparation of materials as needed to provide efficient services to the public. The PSSS is a highly collaborative role interfacing within LSC and the UCLA Library to provide efficient and optimal service.

Library Special Collections (LSC) builds and stewards special collections resources, services, and operations. The department consists of four teams: Curatorial; Processing/Center for Primary Research and Training (CFPRT); Collection Management (CM); and Public Services, Outreach, and Community Engagement (PSOCE).

• The Curatorial Team is responsible for collection development and acquisition of materials in support of research and teaching.

• The CFPRT makes collection material discoverable and accessible through ethical and iterative processing in a pedagogical model.

• The CM Team develops and implements policies and processes to ensure responsible stewardship of collections.

• The PSOCE Team integrates public-facing operations for LSC including reference and instruction, programmatic events, and activities.

The entire staff of approximately 30 FTE work together holistically to build, preserve, and provide access to the outstanding rare and unique holdings of the UCLA Library. LSC works closely with our colleagues within the Distinctive Collections portfolio to steward a range of international resources in support of UCLA’s mission for the betterment of our global society.

Coordinate and Supervise Reader Services

1.Hires, trains, & supervises students: incl. schedule mgmt, daily tasks scheduling, project mgmt. & review & reappointment process. 2.Assists w/oversight of reading room & reader services. Helps to develop & implement policies, procedures, & workflows in support of LSC public svc operations, & communicates w/dept. admin. staff to maintain inventory of reading room & supplies. 3. Oversees hold shelf for reader requests & activities & collaborates to ensure timely delivery of paged materials. 4.Coordinates w/Teaching & Learning Libr. to administer paging requests & coord. w/library colleagues in prepping materials for instruction. 5.Revises & updates LSC Student Orientation Manual. Assists w/daily tasks: record keeping, event prep, & other LSC projects. 6. Coord. opening & closing of dept.

75%

Reference & Specialized Outreach

1. Assists with triaging and responding to researcher and reference questions via telephone, email, and in-person. 2. Provides regularly scheduled reference service at the LSC Reference Desk, approximately 2-3 hours per week. 3. Triages and fulfills eReference requests, supports instruction and outreach activities, and assists with preparation for events or other programming as needed.

10%

C. Liaising/Planning/Special Projects

1. Supports necessary unit-, department- wide goals and keeps abreast of current Library and Departmental preservation standards, procedures, and policies.

10%

Enrichment

1. Identifies and participates in training and webinars to support core duties. 

5%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Demonstrated experience supervising student employees, including hiring, training, assigning duties, evaluating, and creating a productive and satisfactory work environment.

Required

Experience working in a special collections public services environment in a university or college setting, or in a large academic library.

Preferred

Experience working with and handling rare manuscripts, books, and art, as well as knowledge of basic preservation practices related to special collections environments and material.

Preferred

Previous experience utilizing Aeon (or related special collections workflow management tool) to document collection paging, duplication, and tracking.

Preferred

Skill and ability to work independently and remain on task to complete assigned work and to follow through on assignments with minimal direction.

Required

Skill in problem solving and the ability to work independently and exercise good judgment.

Required

Excellent oral communication skills, specifically to interact effectively with individuals from diverse backgrounds and to effectively present information in group settings.

Required

Ability to organize and prioritize heavy workloads characterized by a broad range of challenges, such as frequent interruptions and constant changes in projects.

Required

Physical ability to lift, shift, shelve cartons weighing up to 25 pounds, push fully-loaded book trucks, and climb ladders to reach tall book stacks.

Required

Ability to follow directions from supervisors (and to provide clear directions to staff and student employees).

Required

Ability to initiate and maintain cooperative working relationships with co-workers, supervisors, and managers. Ability to work harmoniously and as a team player, thrive in a team-based environment, and skill in fostering teamwork among others.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Charles E. Young Research Library

Standing/Walking

X

X

Sitting

X

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.