Content Technology System Administrator

PUBLICATIONS PROD SUPV 2 (009362)

UCPath Position ID: 40059459

Position Description History/Status

For Reference ONLY - PeopleAdmin JA Number:

1109987

Approved Date:

2/26/2025 7:48:51 PM

Date Last Edited:

2/26/2025 7:48:47 PM

Last Action Effective Date:

1/1/2021

Organization Details

Business Unit (Location):

LACMP

Organization Code:

8400O

Organization:

CONTINUING EDUCATION

Division Code:

8410D

Division:

CONTINUING EDUCATION-MISC.

Department:

556000 - CONTINUING EDUCATION OF THE BAR

Position Details

UCPath Position Number:

40059459

Position Description ID

165895

UC Payroll Title:

PUBLICATIONS PROD SUPV 2 (009362)

Business Title:

Content Technology System Administrator

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

Grade 22

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

C: Supervisor - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40064441

Reports to Payroll Title:

PUBLICATIONS PROD MGR 1

UCPath Department Head Position Number:

40128838

Department Head Payroll Title:

PUBLICATIONS PROD MGR 2

GENERAL SUPERVISION - Indicates that the incumbent develops procedures for performance of variety of duties; or performs complex duties within established policy guidelines.

6

0

POSITION SUMMARY

Under general direction of the Production Services Director, the Content Technology System Administrator has primary oversight responsibility for CEB's content technology systems; testing and quality assurance of all new and enhanced content technologies; managing the technical support of all CEB's content technologies Acts as team lead for monitoring, operating, and upgrading. The position is also responsible for coordinating with all internal and external departments that impact or are impacted by content technology.

We are Continuing Education of the Bar (CEB), providing innovative resources and practice-oriented tools that help attorneys better serve their clients. From online legal research and MCLE to forms solutions and print books, CEB strives to make high-quality legal information accessible to everyone, from rural solo practices to large law firms. Founded in 1947, CEB is one of California’s oldest and most prestigious legal information and continuing legal education providers. CEB publishes judgments of California case law, practical guidance for attorneys and, CLE all in a variety of practice areas and formats e.g. print, online and, in-person. CEB operates as a nonprofit within the University of California, Los Angeles (UCLA). We are an arm of UCLA Extension as we provide continuing education needed for licensed lawyers and other legal professionals.

Content Technology Management

1. Management of Content Technology: Oversee updates to content technology. Establish and monitor schedules for content technologies 2. Manage day-to-day: Oversee scheduling and accuracy of content technology. 3. Develop and implement updates to: Working with the IT and Content Departments, develop and implement strategic plans for the on-going improvement and enhancement of existing content technologies including adding or improving application features, expanding capabilities, upgrading underlying software. 4. Coordinate implementation, development, improvement to content technologies with external tech teams. 5. Training: Help develop training programs and arrange product technology demonstrations for in-house staff. Ability to work on any content technology

40%

General Administration

Procedures & Standards ? Establish and direct the content technology operating procedures, standards, and channels of communication. Establishes and maintains department standards of performance and oversees quality control of products and services. Responsible for scheduling, work planning, and setting priorities. Create and maintain procedure manuals for all products. 2. Work with Production Services Director to perform long-term planning for organizational needs of the department in areas of technologies, equipment, personnel, and procedures. 3. Personnel --Recruit, select, supervise, train, and evaluate administrative and technical staff. Direct staff work assignments, productivity,  growth and development, performance review, and discipline.

20%

Content Technology Testing

1. Oversee the development of  test plans. 2. Establish work  plan and establish staffing for each phase of testing project, which includes rigorous in-house testing of CEB software content technology products and services to ensure products meet quality and performance criteria. Direct activities of staff to make sure that project progresses on schedule and within prescribed budget. Establish strong working relationship with staff within and outside the department. 3. Oversee test of CEB software content technologies products and services on new processors, operating systems, browsers, firewalls, pop-up blockers, and other software configurations to verify compatibility.4. Analyze test results, determine cause of problems, and refer information to programmer for resolution.

20%

Quality Assurance Project Management

1. Review and edit technical documentation of software products and services prior to release including help files, user manuals, and user instructions. 2. Provide post-implementation support.

10%

Technical Support

1. Full management responsibility for providing quality technical support services directly to internal content technologies users. Review, analyze, and identify problems and trends, develop and implement strategies for improving content technologies and procedures 2. Communicate relevant data to appropriate units and departments within CEB including  statistics, recommendations for product improvements, and customer feedback. Consult regularly with Content Operations to answer questions and resolve customer problems resulting in coordinated and cohesive customer and technical support services.

10%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

in related area and /or equivalent experience / training

Required

Four-year college degree or equivalent experience

Required

Management experience and ability

Required

Strong analytical and problem-solving skills

Required

Strong communication and interpersonal skills

Required

Self-starter mentality and team-player attitude

Required

Resourcefulness and creativity in finding solutions

Required

Maintain professionalism and remain positive under pressure

Required

Ability to talk intelligently about basic programming and general IT concepts

Required

Knowledge of budgeting and budget management

Required

Critical thinking and problem solving skills, influencing and leading, decision-making, planning and organizing, communication skills, delegation,  and teamwork

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Non-University Setting(s)

Location:

Standing/Walking

X

Sitting

X

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.