Systems Support Engineer

SYS ADM 3 TX (004699)

UCPath Position ID: 40049173

Position Description History/Status

For Reference ONLY - PeopleAdmin JA Number:

1120316

Approved Date:

7/18/2025 6:41:03 PM

Date Last Edited:

7/18/2025 6:40:52 PM

Last Action Effective Date:

11/28/2017

Organization Details

Business Unit (Location):

LACMP

Organization Code:

1140O

Organization:

SCHOOL OF LAW

Division Code:

1141D

Division:

LAW DIV

Department:

025000 - LAW

Position Details

UCPath Position Number:

40049173

Position Description ID

171110

UC Payroll Title:

SYS ADM 3 TX (004699)

Business Title:

Systems Support Engineer

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

STEPS

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

TX: Technical

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40046476

Reports to Payroll Title:

SYS ADM 4

UCPath Department Head Position Number:

40036572

Department Head Payroll Title:

INFO SYS MGR 1

GENERAL DIRECTION - Indicates that the incumbent receives guidance in terms of broad goals and overall objectives and is responsible for establishing the methods to attain them. Generally the incumbent is in charge of an area of work, and typically formulates policy for this area but does not necessarily have final authority for approving policy.

POSITION SUMMARY

Serve as a member of the Network Systems team supporting all aspects (design, implementation, and operation) of the law school's network and supporting infrastructure. Manage assigned network projects and report to the Systems Director on project status. Also responsible as the primary Systems liaison for the IT Support department, providing Level 3 support for the day-to-day operations of the law school. Under the general direction of the Systems Director, providing high-level technology systems and support services for classrooms, computer labs, the law library, faculty offices, and administrative departments, along with law students with personal laptops. Research, evaluate, propose, and deploy new technology within the existing LawNET infrastructure. Monitor and optimize system performance in a complex multi-platform environment. Research and analyze complex or unique technical problems and make recommendations for changes and/or improvements to the network infrastructure. Be a self-starter and be able to maintain several simultaneous projects within projected timeframes. Participate in regular staff meetings, giving input and status reports of current and pending projects.

Infrastructure Strategy and Operations

1. Manage the configuration and troubleshooting of advanced communications equipment such as routers and gateways. (E)

2. Drive enhancements in network and server applications for increased operational efficiency. (E)

3. Collaboratively integrate law school systems and services with vendors and central campus to ensure seamless operations. (E)

4. Evaluate and implement emerging end-user technology and desktop management tools. (E)

5. Monitors performance, identifies issues, optimizes resource utilization, and recommends solutions. (E)

6. Oversee management of IT resources, hardware, and software to increase reliability. Assist in managing third-party resources and advanced enterprise systems in M365 and Google Workspace. (E)

7. Enhance the IT knowledge base of configurations and network resources for increased reliability. (E)

25%

Security Management

1. Collaborate with campus OCISO to integrate collaborative security measures to identify and patch security threats across the organization. (E)

2. Oversee and manage security for user resources which include account, email, storage and endpoint. (E)

3. Manage data security policies and access management processes both onsite and in the cloud. (E)

4. Assist in the evaluation of emerging security solutions. (E)

20%

Customer Service and Collaboration

1. Identify customers' needs to effectively address issues and collaborate with faculty, staff, and the Support and Systems teams to develop innovative solutions. (E)

2. Proactively mentors and trains Support staff on advanced technical solutions and new user support services. (E)

3. Co-manage authentication using cloud directory (Entra) with MFA along with local Active Directory following Just Enough Access/Identity Access Management (JEA)/(IAM) principles for users, groups and service accounts. (E)

4. Oversee processes to accurately manage account onboarding/offboarding and access permissions coordinating across multiple law school units. (E)

5. Provide support for escalated web, database, audio-visual, and network service requests. (E)

15%

Application Management

1. Evaluate and implement cutting-edge end-user technology and desktop management tools such as Intune. (E)

2. Manage enterprise-level applications for collaboration such as MS Teams and SharePoint Online/Records Center. (E)

3. Oversee M365 license management. (E)

4. Manage databases and processes to effectively track hardware, software, help tickets, and other IT resources. (E)

5. Assist the Support Team with advanced diagnostics escalated to the Systems team. Assist with certificate management for web resources across the school (SSL renewals, etc). (E)

15%

Project Planning and Process Management

1. Lead special projects that translate business objectives into tangible goals and share with appropriate stakeholders. (E)

2. Ability to partner effectively with platform vendors and internal teams to develop joint solutions. (E)

3. Manage the migration of on-prem services to advanced cloud solutions. Manage special projects in support of the law school users as assigned. (E)

10%

Continuous Improvement and Cloud Transformation

1. Engages with stakeholders across the School of Law to understand their needs and ensure the cloud strategy is effectively aligned with the broader organizational goals and the university’s product portfolio. (E)

2. Oversee the configuration and integration of existing services and their transition to modern cloud solutions (security, databases, printing/scanning, collaboration tools, etc.). (E)

3. Evaluates the cloud-readiness of products and applications, understanding their architecture, dependencies, and migration strategies. (E)

4. Stay abreast of industry trends and emerging technologies to ensure continuous improvement. (E)

10%

Advanced Hardware Management

1. Deploy and manage sophisticated server hardware and virtualized servers. (E)

2. Administer device and user object management policies for on-prem and cloud-managed devices. (E)

3. Manage student printing systems and oversee the staff printers while helping these transition to modern cloud printing solutions. (E)

5%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

or equivalent combination of education and experience

Required

Minimum of 5 years

Managing and supporting enterprise data networks including both LAN and cloud services with strong networking diagnostic skills as well as proficiency in Windows Server and M365.

Preferred

Develops procedures for performance of variety of duties. Performs complex duties within established policy guidelines.

Required

Collaborates with IT peers to resolve challenging customer service and technical issues that impact onsite and cloud operations.

Required

Working knowledge of centralized management tools for PC configuration control, application deployment, unattended OS installations/imaging, asset management, etc.

Required

Detailed knowledge of networked, multimedia Windows workstation configuration including associated input and output devices. Mac knowledge preferred

Required

Detailed knowledge of a wide range of IT concepts, principles, practices and directions, including operating systems, databases, networks, software, vendor strategies and the capabilities and limitations of existing technology in an academic environment.

Required

Skill in analyzing information, problems, situations, etc., to identify the problem and resolutions in standard, non-standard, conflicting and/or unexpected circumstances. Demonstrated skill in recognizing alternatives and their implications.

Required

Skills in working independently, expediting assignments with minimal direction, and identifying potentially more productive and innovative methods of computer lab operation. Ability to prioritize assignments with minimal direction.

Required

Ability to formulate clear policies and procedures, taking account of competing priorities, to ensure that the availability and usability of information technology is maximized. Demonstrated ability to recognize, analyze and correct service delivery problems.

Required

Skill in writing concise, logical, and grammatically correct emails, reports, training materials and technical documentation for both technical and non-technical audiences.

Required

Skill in troubleshooting hardware, software and network connectivity issues. Working knowledge of centralized management tools for PC configuration control, application deployment, unattended OS installations/imaging, asset management, etc.

Required

Working knowledge of basic networking principles, applications, protocols and hardware. Strong knowledge in computer and networking architecture preferred.

Preferred

Strong knowledge of Microsoft software products commonly used in the higher education environment such as Windows Server, Active Directory, M365, Exchange, Group Policies, Hyper-V, SharePoint and IIS to name a few.

Preferred

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Working nights once a month for maintenance.

Required

Rotating on-call for weekends and holidays. 

Required

Ability to work onsite at UCLA's Campus/Law School a minimum of 2 to 3 days per week with additional days as needed due to operational needs.

Required

Verbal communications and interpersonal skills sufficient to effectively convey complex technical policies and principles to executives, faculty, staff, students and vendors. Ability to make oral presentations and to coordinate and develop training programs.

Required

Work with other School of Law units on multiple competing tasks with varying urgencies.

Required

Independently prioritize and complete projects taking initiative to resolve issues where solutions are not always readily apparent.

Required

Skill in working collaboratively with other IT staff members while adhering to direction and following through on assignments.

Required

Skill in listening to the user's description of the problem, asking probing questions to ascertain issue and/or problem while portraying to the user availability and approachability. Demonstrated ability to handle difficult customer service situations

Required

Detailed knowledge of networked, multimedia Windows workstation configuration including associated input and output devices. Mac knowledge preferred. - Required

Technical proficiency using common business software from Microsoft and others to efficiently communicate and manage projects (especially the MS Office Suite).

Required

Working knowledge of Instructional Technologies and Audio-Visual equipment.

Required

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

385 Charles E Young Dr. East, Los Angeles CA 90095

Standing/Walking

X

Sitting

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.