Assistant General Manager - Transit Operations

TRANSIT SVC SUPV 1 (005042)

UCPath Position ID: 40062735

Position Description History/Status

For Reference ONLY - PeopleAdmin JA Number:

1118724

Approved Date:

1/29/2026 10:52:28 AM

Date Last Edited:

1/29/2026 10:52:25 AM

Last Action Effective Date:

1/1/2024

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5000O

Organization:

ADMINISTRATIVE VICE CHANCELLOR

Division Code:

5901D

Division:

ADMINISTRATION

Department:

333500 - FLEET AND TRANSIT SERVICES

Position Details

UCPath Position Number:

40062735

Position Description ID

166249

UC Payroll Title:

TRANSIT SVC SUPV 1 (005042)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

Grade 20

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

C: Supervisor - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40061841

Reports to Payroll Title:

TRANSIT SVC MGR 1

UCPath Department Head Position Number:

40044653

Department Head Payroll Title:

PARKING AND TRANSPORT MGR 2

GENERAL DIRECTION - Indicates that the incumbent receives guidance in terms of broad goals and overall objectives and is responsible for establishing the methods to attain them. Generally the incumbent is in charge of an area of work, and typically formulates policy for this area but does not necessarily have final authority for approving policy.

4722

BLANK AST 3

1

4263

ADMIN OFCR 2 CX

1

8485

AUTO EQUIPMENT OPERATORS

5

POSITION SUMMARY

Under the general supervision of the General Manager- Transit Operations, independently perform a variety of functions, with a focus on day-to-day management of demand-responsive transit services, data analysis for the Transit Operations unit as a whole, and financial modeling and reporting. This will include, but not be limited to, financial accounting and budgeting, business modeling, long-range planning, and demand-responsive operations supervision including customer support. Offer general budget support for colleagues in the Fleet Services unit as needed. Manage data flow and integrity to support BruinAccess, UCLA Safe Ride, Bruin Bus, and charter services business metrics monitoring and reporting. Use a variety of software tools including Tripshot, Tableau, and Geotab to develop standard and ad hoc queries and reports, with focus on organizational goals. Provide financial oversight including monitoring revenues and expenses to meet performance goals and objectives, and to support maintenance of the Transit Operations vehicle and equipment portfolio. Serve as unit data administrator for Transit Operations, quality assurance management, and liaison between database users and IT personnel.

Provide process training and technical training for a variety of individuals at different classification and skill levels. Ensure that demand-responsive operations meet required performance measures and applicable state and federal requirements, including through supervision of operations supervisors and front-line service personnel. Act as the primary interface between Transit Operations and the E&T Finance and Business Requirements Management units, Campus IT, and F&T on database issues, business cases, and related systems functionality. Provide support to the Strategy & Business Analysis unit and technical assistance on special projects as needed.

OPERATIONS & FINANCIAL MANAGEMENT

1. Conduct analyses to facilitate vehicle maintenance and performance metrics, activity indicators, and productivity standards. (E) 2. Ensure compliance with all applicable federal, state, University and departmental rules, regulations, and policies.

(E) 3. Prepare documents for budget, various analyses, auditing and fiscal closing.

(E) 4. Establish and maintain cooperative working relationships with external vendors as necessary to support the charter services function. (M) 5. Respond to customer inquiries, complaints and suggestions in a prompt, clear and concise manner. (E) 6. Perform complex analyses using a variety of information and program interfaces from multiple database sources to develop and forecast inventory, costs, capital debt, and financial performance in relation to the budget. (E) 7. Serve as an emergency first responder for Transit Operations to follow through on action items necessary to support campus emergency planning activities. (E) 8. Assist with planning and deployment of annual customer satisfaction and employee performance surveys. (E)

9. Support the General Manager, in overseeing the Transit Supervisors and related functions, including driver scheduling, driver services arrangements, directions, and customer communication. (M) 10. Assist with establishment of productivity and quality standards for drivers. (M) 11. Research other technology applicable to the fixed-route and demand-responsive system and make recommendations for new implementations. (E) 12. Assist the General Manager and the Transit Supervisors with assessing staffing needs and overall operational expenses related to fixed-route, and demand-responsive (including charter) programs. (M) 13. Ensure that Accounts Payable-related functions associated with charter services and other vendor services for Transit Operations are managed in accordance with university protocols, including, but not limited to, invoice processing, purchase order requests, and compliance with collective bargaining agreements. (E)

45%

DATA MANAGEMENT

1. Manage the data flow for large volumes of data collected through the various F&T databases, Microsoft Access for Transit Metrics, Flagship, and other databases to program interfaces. (E) 2. Develop, modify, and monitor transit performance standards, measures, and targets as part of. (E) 3. Department's Service Delivery Policy and Operations Plan. (E) 4. Provide process training and technical assistance for a variety of individual users at different levels throughout F&T as needed to use the various systems. (E) 5. Develop productivity tools, performance measurements and activity indicators in conjunction with departmental managers. (E) 6. Utilize available technology, including but not limited to webcams, AVL and GPS tracking systems and two-way radios to monitor and evaluate route operations and driver performance. (E)

45%

STAFFING & PERSONNEL MANAGEMENT

1. Interview, hire, train, evaluate, and supervise Transit Operations staff. Take disciplinary action as appropriate. (E) 2. Conduct pre-employment applicant screening including interviewing, background check and coordination of pre- employment drug testing. (E) 3. Orient new direct reports to individual job duties and responsibilities, performance expectations and standards, uniform policies and allocations, and University and departmental policies and procedures. (E) 4. Supervise drivers and provide leadership to ensure a quality and effective transit program is provided to the campus community. (E) 5. Oversee that driver files are maintained to ensure compliance with CHP driver file requirements during safety inspections; ensure that files are up-to-date with copies of current licenses, medical certificates and vehicle proficiency checklists. (E) 6. Establish and foster an effective method of communication between drivers and management for input on such concerns as routes, special assignments, equipment and safety issues, and personnel issues. (E) 7. Evaluate drivers on an ongoing basis to provide feedback on their driving skills and other responsibilities. Provide coaching and/or mentoring as needed to develop and improve employee's performance. Conduct annual performance evaluations. (E) 8. Coach and counsel staff, and implement progressive discipline as needed/appropriate, in accordance with University and departmental policies and procedures. (E) 9. Oversee safety and defensive driving skills training, including initial route and equipment training of new hires and continual refresher safety training for all personnel. (E) 10. Work with the Administrative & Compliance Analyst to ensure compliance with the Drug and Alcohol Testing Program, Driver Safety Training Program and DMV Pull Notice system by scheduling drivers and completing required forms for new and existing employees. (E) 11. Enter and validate Kronos/payroll time entries, including exceptions, adjustments and approvals, as necessary.(E) 12. Conduct regular informational staff meetings to solicit information sharing and promote a cooperative working relationship between drivers, supervisors, co-workers, and management. (E)

10%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

Bachelor's degree in Business Administration or relevant experience

Preferred

Knowledge of Transit Operations

Required

Driver License

•

Must possess, upon hire, and maintain a valid CA noncommercial Class C License in accordance with the California (CA) Department of Motor Vehicles.

Required

1. Transit Program Supervision – Demonstrated experience managing transit programs to achieve goals and objectives.

Required

2. Analytical & Problem-Solving Skills – Ability to analyze information and processes, define problems, and implement logical solutions.

Required

3. Financial & Budget Knowledge – Working knowledge of accounting, billing, budgeting, and cost/revenue management .

Required

4. Regulatory Knowledge – Familiarity with California Vehicle Code and DOT regulations.

Preferred

5. Organizational & Multitasking Ability – Proven capacity to prioritize and complete assignments under pressure and changing conditions.

Required

6. Customer Service Excellence – Demonstrated ability to provide high-quality service and build positive client relationships.

Required

7. Interpersonal & Teamwork Skills – Strong communication, collaboration, and relationship-building skills across diverse stakeholders.

Required

8. Leadership & Supervision – Experience in staff supervision, delegation, motivation, and fostering productive work environments.

Required

9. Communication Skills – Effective oral and written communication, both individually and in group settings.

Required

10. Technology Proficiency – Skilled in Microsoft Office, AVL systems, and tech-based transit tools.

Required

11. Training & Compliance – Ability to train staff in safety procedures, fueling, charging, and special equipment use.

Required

12. Adaptability & Reliability – Capacity to work independently, make sound decisions, work extended/on-call hours, and maintain punctuality.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Standing/Walking

X

Sitting

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.