General Manager - Transit Operations

TRANSIT SVC MGR 1 (005967)

UCPath Position ID: 40061841

Position Description History/Status

For Reference ONLY - PeopleAdmin JA Number:

500206

Approved Date:

8/7/2025 11:42:40 AM

Date Last Edited:

8/7/2025 11:42:36 AM

Last Action Effective Date:

6/1/2023

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5000O

Organization:

ADMINISTRATIVE VICE CHANCELLOR

Division Code:

5901D

Division:

ADMINISTRATION

Department:

333500 - FLEET AND TRANSIT SERVICES

Position Details

UCPath Position Number:

40061841

Position Description ID

164584

UC Payroll Title:

TRANSIT SVC MGR 1 (005967)

Personnel Program

Management and Senior Professional (MSP)

Salary Grade:

Grade 23

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

A: Manager - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40044653

Reports to Payroll Title:

PARKING AND TRANSPORT MGR 2

UCPath Department Head Position Number:

40064356

Department Head Payroll Title:

PARKING AND TRANSPORT MGR 4

GENERAL DIRECTION - Indicates that the incumbent receives guidance in terms of broad goals and overall objectives and is responsible for establishing the methods to attain them. Generally the incumbent is in charge of an area of work, and typically formulates policy for this area but does not necessarily have final authority for approving policy.

4

23.2

POSITION SUMMARY

Under the direction of the Fleet & Transit (F&T) Director, the Transit Manager is responsible for the successful development, implementation, and management of all elements of the BruinBus program, serving more than 1.3 million customers annually. This includes operation of scheduled fixed-route bus services open to the public, contracted scheduled fixed-route bus services, demand-responsive paratransit and safety shuttle services, and charter vehicle service using over-the-road motor coaches, transit buses, cutaway buses, standard passenger vans, and automobiles.   The Transit Manager is also responsible for the oversight of the campus DMV pull-notice program for driver safety, campus-wide drug and alcohol testing for heavy-duty and commercial vehicle drivers, and serving as a resource for promotion of driver safety for all university employees. The incumbent must be able to articulate and champion the strategic vision set by UCLA Events & Transportation and UCLA Administration to their staff, and achieve associated short and long-term goals and business objectives. These objectives and their related tactics must be performed consistent with the BruinBus Service Delivery Policy, which is a living document responsive to constantly changing demands for campus access and circulation. The incumbent is focused on operations and service delivery, and must have a strong working knowledge of industry state-of-the-practice in disciplines including, but not limited to customer relations management, vehicle and route scheduling, real-time route-level schedule adherence management, customer communications technology, accessibility requirements, and reducing environmental impacts. Close coordination is required with the F&T Strategy and Business Analysis business unit which conducts ongoing analyses of the effectiveness and efficiency of campus transit programs. The incumbent also ensures data integrity related to key performance indicators and leverages data for compliance and resource optimization purposes. The incumbent is accountable for a $5.5M annual operating budget, as well as maintaining and executing a capital plan to replace transit rolling stock. Being on-call round-the-clock is required. They are also accountable for adherence to all federal, state, and local laws and regulations regarding driver safety and training.

FINANCIAL MANAGEMENT

1. Forecast and develop expense and revenue budgets for Transit Operations, including revenue projections, utilization and trend analysis, and commercial benchmarks to maintain a cost-effective transit program. Regularly review, assess and update the 5-year Major Maintenance and Equipment Reserve (MMER) capital plan to ensure that rolling stock is maintained in a state of good repair. (E)  2. Develop rates and fees to ensure full costing, sufficient to recover operating expenses and cost of facility and program enhancements. (E)  3. Review and update pricing strategies regularly for all Transit Operations business units. (E)  4. Monitor revenues and expenses through the vehicle management system and other data tracking systems to ensure that proper cost controls are established, maintained, and refined based on program changes, trend analyses and in accordance with applicable policies and guidelines. (E)  5. Oversee the end-of-month close-out of invoices, charter services and the billing process. (E)  6. Manage and control revenues and expenses to meet financial and operational goals and objectives for Transit Operations .(E)

15%

HUMAN RESOURCE MANAGEMENT

1. Interview, hire, train, coach, evaluate, and discipline staff. Establish and communicate performance expectations clearly; coach and mentor staff with regard to job performance; motivate and empower staff to fulfill or exceed performance expectations. (E)  2. Develop student employee program to supplement staffing and reduce program expenses. Develop student training, certification and testing to meet DOT and DMV guidelines. (E)  3. Orient new employees to individual job duties and responsibilities, electronic tools, uniform policies and allocations, and University/departmental policies and procedures. (E)  4. Oversee development and implementation of work schedules, as well as the transit driver schedule bid process, and provide for the most efficient use of staff and equipment resources. (E)  5. Analyze staff development and training needs, and coordinate an ongoing training program in customer service, technical training, ADA compliance, driver safety training, and related training as needed to maintain a best in class program. Provide passenger-carrying and heavy-duty vehicle operations training for other departments, including, but not limited to , Hospital Patient and Employee transportation, Luskin Conference Center customer transport, and CPO shuttle service. (E)  6. Establish quality customer service standards to achieve overall unit effectiveness. (E)  7. Maintain employee manual for Transit Operations units for compliance through supervisors. (E)  8. Ensure compliance with the F&T Drug and Alcohol Testing (DAT) program in compliance with DOT regulations. (E)  9. Ensure regular safety and staff meetings are held to facilitate information sharing and encourage cooperative working relationships. (E)  10. Analyze short and long-term staffing requirements to provide operational coverage. (E)

20%

MARKETING DEVELOPMENT

1. In collaboration with E&T Marketing & Communications staff, advise on the development and implementation of marketing strategies and publications for Transit Operations; analyze results, and recommend program changes to enhance performance with respect to service standards. (E)  2. Manage an aggressive marketing program for special events and charter services to increase utilization of Transit programs during off-peak hours. (E)  3. Promote and market client-oriented services and ensure that performance standards, service guarantees and customer service standards are maintained.(E)

15%

PROGRAM PLANNING AND MANAGEMENT

1. Develop, manage and coordinate all Transit Operations programs: Fixed-Route buses, Driver/Charter Services, Special Event and VIP transportation, demand- responsive paratransit, and evening safety shuttles, including maintenance of relevant business policies, procedures, and protocols. (E) 2. Maintain an online charter vehicle reservation system and an associated billing application with assistance from Events & Transportation's IT business unit. (E) 3. Manage transit bus inventory, selection procedures, replacement planning, program requirements and compliance criteria. Analyze utilization analyses to provide viable service levels and delivery (E) 4. Oversee BruinBus dispatching and staff scheduling, resource deployment and support to maintain adherence to service standards for trip frequency and on-time performance. Maintain system for continuous communications between dispatch and operators to ensure timely responses to incidents and necessary route adjustments. (E) 5. Work with F&T Strategy and Business Analysis business unit to conduct ongoing analyses of the effectiveness and efficiency of campus transit programs, consistent with the Service Delivery Policy, to ensure maximum utilization of existing vehicles. (E) 6. Oversee proactive route management activities to respond to operational variances, service disruptions, and other problems in order to maintain reliable transit services. (E) 7. Provide for prompt, courteous and professional service to internal and external customers at all levels. (E) 8. Review, assess, benchmark, and update information systems in order to support ongoing data analysis consistent with the Service Delivery Policy and other maintenance and safety-related procedures and protocols. (E) 9. Develop management and activity reports of operations, program developments and changes, service delivery, and performance measurements on an ongoing basis. (E) 10. Facilitate constant coordination between the Transit Operations and Heavy-Duty Maintenance business units to meet BruinBus service targets. Facilitate collaboration between staff in these business units and those in the F&T Strategy and Business Analysis business unit, other F&T business units, and other E&T departments to best meet program and service objectives. (E) 11. Serve as a member of the Emergency Response Team, reporting to and/or remaining on campus as necessary to respond to emergent issues in the event of a campus emergency and/or regional disaster. Serve as a primary liaison between the E&T Emergency Operations Center and front-line staff, actively participating in campus evacuation efforts. (E)

35%

DRIVER SAFETY PROGRAM MANAGEMENT

1. In collaboration with Insurance & Risk Management (IRM), develop policies, procedures, programs, and standards of operation for driver safety training, outreach efforts and campus wide campaigns to create and maintain a safety culture. (E)    2. Oversee the completion of the Driver Management System (DMS) to serve as a management information tool, and tracking and monitoring mechanism for all University drivers. Develop new program system specifications as programs change. (E)    3. Oversee the management and monitoring of campus driver motor vehicle records to maintain the privilege of driving University vehicles in the course of employment. Collaborate with the E&T Technology Management Group to implement automated campus enrollment process. (E)    4. Serve on the UC Driver and Vehicle Safety Committee (DVSC) to develop system-wide driver standards, recommendations and risk mitigation strategies for implementation by all UC campuses. Serve as a DVS sub-committee member for collaboration and development of system-wide recommendations and guidelines for all drivers and vehicle classifications. (E)

15%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Driver License

•

Must possess, upon hire, and maintain a valid CA noncommercial Class C License in accordance with the California (CA) Department of Motor Vehicles.

Preferred

1. Demonstrated skills in effective leadership, delegating work, supervision and providing a work environment that is consistent with the UCLA Principles of Community and conducive to the motivation of subordinates and delivery of quality service to customers.

Required

2. Demonstrated ability to develop and implement short and long term strategies to meet the goals and objectives of the department.

Required

3. Financial management and accounting skills to establish operating and capital budgets, pricing strategies and monthly statement of operations. Demonstrated working knowledge of vehicle and trip planning, analysis, and resource management to provide an efficient, reliable and comprehensive transit program.

Required

4. Demonstrated skill in directing a large staff and establishing and maintaining a cooperative working relationship between technical, administrative and other support staff of multiple distinct operating units.

Required

5. Working knowledge of California Vehicle Code, OSHA, CHP/DOT regulations, and Commercial Driver License requirements

Required

6. Demonstrated oral and written communication skills to effectively communicate with the campus community. This includes the ability to prepare concise, logical, grammatically correct analytical reports, correspondence and operating procedures, etc.

Required

7. Ability to establish and maintain cooperative working relationships between technical, administrative and other support staff and as part of a team collaborating with colleagues.

Required

8. Ability to confidently utilize standard desktop productivity applications such as Microsoft Office, familiarity with database management tools, and comfort with utilizing handheld computing devices.

Required

9. Ability to work extended hours to meet all departmental responsibilities including maintaining potential on-call status 365 days a year, 24 hours per day.

Required

10. General knowledge of marketing and advertising of transit to increase utilization and generate additional charter revenues.

Preferred

11. Working knowledge of UC policies and procedures, particularly in the areas of: 1) accounting procedures; 2) inventory control; 3) audit requirements; 4) purchasing; 5) personnel management

Preferred

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

11075 Kinross Ave

Standing/Walking

X

Sitting

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.