Training and Engagement Specialist

TRAINER 2 (004162)

UCPath Position ID: TBD_940791

Position Description History/Status

Approved Date:

1/9/2026 2:49:21 PM

Date Last Edited:

1/9/2026 2:49:18 PM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

6400O

Organization:

VICE CHANCELLOR/CHIEF FINANCIAL OFFICER

Division Code:

6440D

Division:

BUSINESS & FINANCE SOLUTIONS

Department:

355000 - BUSINESS & FINANCE SOLUTIONS

Position Details

UCPath Position Number:

TBD_940791

Position Description ID

250324

UC Payroll Title:

TRAINER 2 (004162)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

Grade 20

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40190670

Reports to Payroll Title:

COMM SPEC 3

UCPath Department Head Position Number:

41137026

Department Head Payroll Title:

EXEC ADVISOR 5

SUPERVISION - Indicates that the incumbent performs a variety of routine duties within established policies and procedures or by referral to the supervisor’s guidelines.

POSITION SUMMARY

Reporting to the Communications & Human-Centered Design Strategist on the Change Management + Media Innovation Team, the Training and Engagement Specialist is responsible for creating and supporting the implementation of training and engagement activities for internal and external end-users of services administered through the VC & CFO Organization. This role applies organizational change management methodologies to design, deliver, and evaluate employee-facing system training and engagement programs of moderate scope and complexity.

This role works collaboratively across departments to assess campus training needs and associated change impacts, administer programs, and ensure effective learning and engagement outcomes. The position requires sound judgment within established guidelines and practices, strong organizational skills, and the ability to manage sensitive information with discretion.

The Office of the Vice Chancellor and Chief Financial Officer advises the Chancellor and Executive Vice Chancellor and Provost regarding academic and budgetary planning issues and allocation of campus resources, including issues involving students, faculty, staff, space, and university finances. The office also manages the key campus planning processes and data sets that support these decisions, and performs a central role in UCLA's systems of internal control and accountability. The office also is responsible for the capital planning and finance, real estate, design and construction of all campus capital projects.

Training Content Creation

 • Works in a collaborative manner with a diverse organization community to assess change management needs, gather training & engagement requirements, and assist in the development of new training assets, including knowledge articles, web content, quick reference guides, and presentation materials; ensures assets adhere to UCLA and departmental style guides.

 • Supports the ongoing maintenance of existing support materials in alignment with organization’s long-term content strategy; catalogs content and conducts annual audits, ensuring content accuracy.

 • Maintains records of training / support channel attendance and tracks questions & answers to evaluate program effectiveness; develops just-in-time FAQs and knowledge resources based on engagement analytics.

 • Gathers and analyzes resource data and other analytics to inform training and engagement recommendations, demonstrating organization and problem-solving skills.

 • Exercises judgment within defined procedures and practices to determine appropriate actions and prioritize work assignments.

 • Works under general supervision, receiving general instructions for  ongoing content development / maintenance as well as new projects / assignments.

 • Applies organization policies, procedures and programs in addressing training needs among various functions.

55%

Engagement Program Facilitation

 • Supports the execution of comprehensive engagement plans for internal department services and campus outreach initiatives, including newsletters and websites.

 • Facilitates in-person and virtual events, townhalls, and other engagement activities and knowledge sessions; assists with user research for change impact assessments and training needs analyses.

 • Collaborates with stakeholders and subject matter experts (SMEs) to craft compelling narratives for internal and external engagement; manages contact lists and supports listserv audits.

 • Works with management to identify ways to improve engagement metrics and programs/services.

45%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

in related area and / or equivalent combination of education and experience / training.

Required

Working knowledge of functional areas and understanding of how training may impact other areas.

Required

Working knowledge of delivering training programs, both synchronous and asynchronous.

Required

Ability to establish and maintain cooperative working relationships with staff, coworkers, and other University personnel and interact diplomatically with a diversified public.

Required

Skill in analyzing information, situations and procedures to define problems and formulate conclusions.

Required

Skill in speaking concisely and logically, using grammatically correct language to convey information and explain policies and procedures.

Required

Experience in technical writing and presentation materials using grammatically correct language.

Required

Ability to think outside the box to showcase strong project management skills and experience.

Required

Ability to work independently to evaluate and establish priorities and accomplish departmental goals and objectives.

Required

Ability to train others, or conduct productive meetings, giving effective oral presentations individually or in-group settings to audiences of diverse educational and professional backgrounds.

Required

Extensive knowledge of computer systems and their application to other and computer systems and ability to operate a personal computer using such applications as Word, Excel, PowerPoint, etc.

Required

Knowledge of Adobe Creative Suite.

Preferred

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Other University Setting(s)

Location:

UCLA Wilshire Center

Standing/Walking

X

Sitting

X

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.