Platform Engineer

SYS ADM 4 (000520)

UCPath Position ID: MI-DPT455400-JC000520-PD172713

Position Description History/Status

Approved Date:

4/19/2024 12:34:00 PM

Date Last Edited:

4/19/2024 12:33:57 PM

Last Action Effective Date:

4/19/2024

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5000O

Organization:

ADMINISTRATIVE VICE CHANCELLOR         

Division Code:

5901D

Division:

ADMINISTRATION                         

Department:

455400 - IT SERVICES

Position Details

UCPath Position Number:

MI-DPT455400-JC000520-PD172713

Position Description ID

172713

UC Payroll Title:

SYS ADM 4 (000520)

Business Title:

Platform Engineer

Personnel Program

Management and Senior Professional (MSP)

Salary Grade:

Grade 25

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

41057641

Reports to Payroll Title:

SYS ADMSTN MGR 1

UCPath Department Head Position Number:

40068309

Department Head Payroll Title:

INFO SYS MGR 4

GENERAL SUPERVISION - Indicates that the incumbent develops procedures for performance of variety of duties; or performs complex duties within established policy guidelines.

POSITION SUMMARY

The Platform Engineer will play a key role in enabling the university's "cloud-first" strategy by designing, implementing, and managing the university's cloud- based infrastructure and services. This role's day-to-day work will involve a range of responsibilities, from architecture and provisioning to monitoring, troubleshooting, and ongoing optimization, ensuring that the university's cloud environment is secure, efficient, and effective.

The Platform Engineer will positively impact UCLA's operations and culture by ensuring UCLA's IT infrastructure is operable, secure, efficient, and effective in service of the university's academic mission. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while modeling UCLA's culture and values.

Infrastructure Services provides flexible, reliable, and secure traditional and cloud infrastructure services (network services, platform services, data center operations and management, and unified communications) enabling connectivity, productivity, and security for UCLA. Infrastructure services strives to optimize performance increasing storage, elevating the network, and reducing downtown.

Platform Services enables hybrid cloud for computing, storage, and services environments with a mix of on-premises infrastructure, private cloud services, and public cloud. This team creates seamless orchestration across various platforms to stimulate agility, scalability, reliability, and lower infrastructure costs. This allows for applications and components to interoperate across boundaries improving developer productivity as well as regulatory compliance and security. Platform Services oversees provisioning, hosting, and administration of physical and virtual servers and related storage. They maintain and provision core storage capabilities such as server storage and database backups.

Platform Engineering and Cloud Infrastructure

1. Leads the design and implementation of the architecture of the cloud-based infrastructure, considering factors such as scalability, performance, security, and cost. Selects the appropriate cloud services, tools, and technologies that best fit the university's needs and requirements.

2. Configures cloud resources, such as compute instances, storage services, and networking components. Ensures that the infrastructure is properly deployed, maintained, and optimized according to the university's policies and best practices.

25%

Platform Engineering and Cloud Infrastructure

1. Monitors the performance and health of the cloud-based infrastructure and services. Analyses the data, identifies bottlenecks or areas of improvement, and implements changes to optimize the performance, reliability, and cost-effectiveness of the cloud environment.

2. Works closely with the rest of the Platform Services team to ensure the security and compliance of the cloud infrastructure. Implements security measures, such as encryption, access control, and intrusion detection.

20%

Problem Solving

1. Seeks to problem solve, streamline, and improve efficiency by developing scripts and tools to automate various tasks related to infrastructure management, such as deployment, scaling, and monitoring. Implements Infrastructure as Code (IaC) solutions to enable version-controlled and consistent infrastructure management.

2. Understands and utilizes best practices to effectively troubleshoot and solve problems. Analyzes highly complex data sets in order to identify root causes. Makes sound decisions to benefit the organization.

10%

Customer Service

1. In case of technical issues or incidents, diagnoses and resolves problems related to cloud services and infrastructure. Collaborates with other teams to address issues that span multiple domains.

2. Delivers high-quality service in every customer interaction, with a focus on responsiveness, assurance, and empathy.

10%

Continuous Improvement

1. Keeps the university's cloud infrastructure and services up to date by continuously learning about new developments, trends, and best practices in the cloud domain.

2. Drives improvement for the university by reducing on-premises footprint and leading a cloud-first strategy for server provisioning and storage to reduce cost and optimize technology usage.

3. Facilitates innovation and continuous improvement by leveraging the latest industry knowledge to maintain awareness of new and emerging cloud technologies. Takes the initiative to experiment with new ideas and makes recommendations on adoption.

10%

Project Planning & Management

1. Works closely with other members of the Platform Services team, as well as other teams involved in the "cloud-first" strategy, to manage projects, share knowledge, coordinate efforts, and ensure seamless integration of cloud-based services with existing systems.

10%

Communications & Training

1. Communicates cross-functionally to lead collaboration in the organization-wide effort to migrate data, applications, and servers to the cloud.

2. Identifies and escalate issues via communication channels to appropriate teams and personnel for further resolution.

10%

Other

Actively contributes to promoting equity, diversity, and inclusion across the organization and UCLA’s campus. Actively promotes the organization’s core values and consistently integrates innovation, employee fulfillment, teamwork, respect, excellence, integrity, service, and accountability into each aspect of their work. Maintains current knowledge of University policy and procedure; effectively, consistently and fairly applies University policy and/or campus/division procedures for assigned area and team members supervised; complies with University, Campus and division policies and procedures regarding privacy of information, authorized use of University resources and the security of University systems and data. Performs other related responsibilities as requested and when necessary.

5%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

Computer science, engineering, computer information systems, or a related field, or equivalent combination of experience/training.

Required

Bachelor's Degree

Computer science, engineering, computer information systems.

Preferred

Five years

Experience working in one or more of the following fields: information technology or network operations.

Required

Strong experience with designing, implementing, and managing cloud-based infrastructure and services, preferably with AWS, Azure, or GCP.

Required

Experience with automation and infrastructure-as-code (IaC) tools, such as CloudFormation, ARM templates, or Terraform.

Required

Seven or more years

Experience working in one or more of the following fields: information technology or network operations.

Preferred

Experience in complex higher education environments,

serving academic and administrative functions of a large public university.

Preferred

Relevant cloud certifications, such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, or Google Cloud Certified - Professional Cloud Architect.

Preferred

Knowledge of cloud computing concepts, architectures, and best practices, including IaaS, PaaS, and SaaS.

Required

Familiarity with DevOps practices, including CI/CD, version control, and automated testing.

Required

Knowledge of cloud security concepts and best practices, including identity and access management (IAM), encryption, network security, and monitoring.

Required

Strong written and verbal communication skills and is able to communicate complex technical ideas to a diverse community of colleagues and stakeholders. Can relay technical information to audiences of technical and non-technical stakeholders.

Required

Able to establish and advance positive working relationships and a strong rapport with a diverse community of colleagues including team members, stakeholders, and customers.

Required

Advanced organizational skills, ability to balance priorities, deliver concurrent projects to various stakeholders. Ability to work in a project-based environment using project management practices.

Required

Advanced problem-solving skills; ability to identify root problems and scope solutions based on knowledge of resources, timelines, vision and strategy. Seeks information from diverse sources to inform solutions. Demonstrated ability to make decisions with integrity.

Required

Able to participate in activities to advance an inclusive environment that values equity, diversity, inclusion and belonging.

Required

Thinks creatively and introduces innovations such as the incorporation of new technologies or processes. Thrives in an ever-changing, fast-paced environment.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Standing/Walking

X

Sitting

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.