Cloud & Application Engineer

SYS ADM 2 TX (004698)

UCPath Position ID: TBD_941266

Position Description History/Status

Approved Date:

6/5/2026 4:13:08 PM

Date Last Edited:

6/5/2026 4:13:05 PM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

1180O

Organization:

LUSKIN SCHOOL OF PUBLIC AFFAIRS        

Division Code:

1181D

Division:

SCHOOL OF PUBLIC AFFAIRS               

Department:

118700 - LADCFS UCLA ACADEMY WORKFORCE EXCELLENCE

Position Details

UCPath Position Number:

TBD_941266

Position Description ID

254643

UC Payroll Title:

SYS ADM 2 TX (004698)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

STEPS

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

TX: Technical

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40797360

Reports to Payroll Title:

FAC SUPV 1

UCPath Department Head Position Number:

40064959

Department Head Payroll Title:

ADMIN MGR 1

GENERAL SUPERVISION - Indicates that the incumbent develops procedures for performance of variety of duties; or performs complex duties within established policy guidelines.

POSITION SUMMARY

The Systems Administrator II – Cloud & Application Support plays a vital role in supporting and maintaining the departments technical infrastructure while contributing to the development and enhancement of cloud-based applications and systems. This position supports both day-to-day IT operations and longer-term technology initiatives by ensuring reliable system performance, efficient user support, and scalable solutions.

The incumbent is responsible for providing advanced technical support across a range of systems, including end-user devices, enterprise applications, and cloud-based platforms. This role works closely with departmental leadership and stakeholders to troubleshoot issues, implement solutions, and improve system functionality across various environments.

In addition to core support responsibilities, the position contributes to the design, development, and implementation of cloud-based tools, automation processes, and system integrations. The incumbent supports data workflows, application performance, and operational efficiency by leveraging scripting, APIs, and cloud technologies.

The Systems Administrator II also plays a key role in maintaining system documentation, supporting onboarding and training efforts, and ensuring compliance with institutional IT standards and security practices. This position serves as a liaison between end users, central IT, and external vendors to support both operational needs and strategic initiatives.

A critical aspect of this role is the ability to work effectively with all levels of staff and leadership in a variety of settings, including technical support interactions, project collaboration, and cross-functional initiatives. The incumbent contributes to improving service delivery, enhancing system capabilities, and supporting the department's evolving technology landscape.

The LADCFS + UCLA Academy of Workforce Excellence operates under a Title IV-E training contract between UCLA and the Los Angeles County Department of Children and Family Services (LADCFS). In collaboration with seven universities—UCLA, USC, CSULB, CSULA, CSUN, CSUDH, and APU—the Academy provides comprehensive training programs designed to equip LA Department of Children and Family Services (LADCFS) staff at all levels with the skills and knowledge necessary for child welfare services. The Academy facilitates foundational training, in-service education, and specialized off-site programs to enhance professional development. With a focus on workforce preparedness, operational excellence, and innovative training methodologies, the Academy plays a critical role in shaping the future of child welfare professionals in Los Angeles County.

IT Support & End-User Services

IT Support & End-User Services Provide advanced technical support for staff, faculty, and trainees across desktop systems, enterprise applications, and collaboration tools. Troubleshoot hardware, software, and access issues, ensuring timely resolution and high-quality customer service. Support onboarding/offboarding and maintain end-user system reliability.

45%

Systems Administration & Infrastructure Support

Systems Administration & Infrastructure Support Administer and maintain departmental systems, including user accounts, permissions, configurations, and performance monitoring. Ensure system availability, apply updates, and coordinate with central IT and vendors to resolve escalated issues while maintaining security and compliance standards.

20%

Cloud & Application Engineering

Cloud & Application Engineering Support the development and implementation of cloud-based solutions, automation workflows, and system integrations. Develop scripts and tools to improve operational efficiency and assist with managing cloud platforms (e.g., Azure/AWS) and application performance.

20%

Systems Maintenance, Training Platforms & Departmental Support

Maintain and support systems used to manage and track training activities, including learning management systems and related platforms. Ensure data accuracy, system functionality, and reliable access for users. Provide technical support for training-related systems and tools as needed, including troubleshooting virtual platforms and system access issues. Support departmental reporting needs by maintaining data records and generating reports related to system usage, participation, and operational metrics. Collaborate with stakeholders to support additional departmental systems and technology needs, ensuring alignment with operational goals and continuous system improvement.

15%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

in Information Technology, Computer Science, or a related field, or equivalent experience. Master’s degree preferred in a related field (e.g., Information Systems, Computer Science, Business Administration, or Technology Management).

Preferred

Or

3+ years of experience in systems administration, IT support, cloud technologies, or application support, with an equivalent combination of education and hands-on technical experience.

Preferred

Or

5+ years of progressively responsible experience in IT support, systems administration, cloud platforms, or technical operations may be considered in lieu of a degree.

Preferred

Knowledge of IT support principles and practices, including troubleshooting hardware, software, and network-related issues across multiple platforms.

Required

Working knowledge of systems administration practices, including user account management, operating systems, permissions, system configurations, and performance monitoring. Knowledge of system integration concepts, including APIs, data workflows, and automation tools.

Required

Experience with cloud platforms (e.g., Microsoft Azure, AWS) and understanding of cloud-based infrastructure and services. Ability to support and maintain enterprise applications such as Microsoft 365, Teams, SharePoint, and other collaboration tools.

Required

Skill in scripting and automation using tools such as PowerShell, Python, or similar technologies to improve operational efficiency.

Required

Demonstrated ability to work independently in a satellite location and be adept at managing multiple and frequently changing priorities. Ability to interact effectively with Center staff, trainers, other  staff and all levels of DCFS staff by telephone, email, or in person to accurately perform task

Required

Ability to interact effectively with Center staff, trainers, other  staff and all levels of DCFS staff by telephone, email, or in person to accurately perform tasks and responsibilities.

Required

Oral communication skills to speak effectively, to engage in fact finding, to convey information clearly and accurately, and to clarify conceptual issues and policy matters related to the Center on Child Welfare. Strong communication and interpersonal skills.

Required

Ability to maintain confidentiality at all times and to represent the Director of Facilities and Operations in a professional and courteous manner.

Required

Ability to support and maintain enterprise applications such as Microsoft 365, Teams, SharePoint, and other collaboration tools. Ability to support and maintain systems used for training and data tracking, ensuring data accuracy, reporting functionality, and system reliability.

Required

Ability to create and maintain logical and well-organized computer and digital or paper files and records. Strong organizational and documentation skills, with the ability to maintain accurate system records, procedures, and technical documentation.

Required

Ability to interpret, apply and explain training rules, regulations, policies and procedures of the AWE to trainees.

Required

Ability to provide own transportation to travel to training sites including but not limited to; Norwalk, Palmdale, Glendale, DTLA, Whittier and surrounding LA County areas.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

E-Verify Check: The position is funded by federal contracts/subcontracts requiring UCLA to notify job applicants that an E-Verify check will be conducted and the successful candidate(s) must pass the E-Verify check.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

COVID and Flu Vaccinations: The position is subject to providing evidence of inoculation.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

1149 S Hill St. Los Angeles CA. 90015

Standing/Walking

X

Sitting

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.