Student Services Advisor 2 SV

STDT SVC ADVISOR 2 SV (005155)

UCPath Position ID: 40085899

Position Description History/Status

Approved Date:

9/24/2026 5:43:24 PM

Date Last Edited:

9/24/2026 5:43:17 PM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

1300O

Organization:

LETTERS AND SCIENCE                    

Division Code:

1311D

Division:

L&S UNDERGRADUATE EDUCATION            

Department:

051500 - COLLEGE ACADEMIC COUNSELING

Position Details

UCPath Position Number:

40085899

Position Description ID

264746

UC Payroll Title:

STDT SVC ADVISOR 2 SV (005155)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

STEPS

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

SV: STDT SVS & ADV PROF (SSAP)

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40115224

Reports to Payroll Title:

STDT SVC SUPV 1

UCPath Department Head Position Number:

41185753

Department Head Payroll Title:

ACADEMIC ADMINISTRATOR VII

GENERAL DIRECTION - Indicates that the incumbent receives guidance in terms of broad goals and overall objectives and is responsible for establishing the methods to attain them. Generally the incumbent is in charge of an area of work, and typically formulates policy for this area but does not necessarily have final authority for approving policy.

POSITION SUMMARY

Work under the general supervision of the Office Manager in the Center for Academic Advising in the College (CAAC). CAAC provides advising and counseling services to approximately 18,000 undergraduate students in the UCLA College. Schedule student appointments with counselors, process petitions, and monitor and enforce College rules. Provide information regarding academic requirements, procedures, and events at an information window, message center, REACH Virtual Drop-ins. and via email

This Department support's UCLA's FlexWork Program, Hybrid work options, with combined in-person and telecommuting responsibilities, are currently available. 

Provide administrative support to various counseling committees and full-time staff, and communicate with other offices (e.g. Registrar's Office, Admissions, College Information Services) on behalf of students and CAAC as directed.

Prepare for event and program support, student notifications , and written reports (statistical data and narrative evaluations) to the  Office Manager, the Directors of CAAC, and the Assistant Dean, Undergraduate Academic Support.

Support and help train 3-5part-time time student workers responsible for more routine clerical tasks and covering the office's reception responsibilities as needed.  

Advising and Information Dissemination

A1. Provide information and advising to students, parents, and the campus community at an information window, on telephones, at the front desk, through message center, in REACH Virtual Drop-ins, at CAAC events, and via email. Explain College procedures and petitions and their application to individual students.

A2. Screen incoming student petitions, reviewing them for clarity and accuracy, suggesting appropriate alternatives, and notifying students as necessary for additional information. Enter petitions on office internal web-based data bases (Counselor Desktop and SAIT Forms).

A3. Screen and act on specific student petitions, using independent judgment based on College academic rules and regulations (e.g., Reduced Fee petitions, restricted late drops, withdrawals, and removals of Incompletes).

A4. Screen student requests for appointments with counselors and, when appropriate, schedule them on office internal computer software (Counselor Scheduler).

A5. Act as resource to counselors for special problems/situations arising from student appointments e.g. obtaining additional information from other offices (Registrars, Admissions), following up with student via ,  message center, email, or other campus notification systems. Meet as designated with counseling committees to help develop/implement procedures, plan events, and provide input.

A6. Provide other administrative support as needed to ensure the smooth operation of CAAC. 

45%

Administrative Processing and Data Management

B1. Compose correspondence, forms, flyers, digital media, or other materials related to petition requirements, deadlines, DARS substitutions, Message Center templates and responses , or projects for which the incumbent is responsible.

B2. Submit reports of tasks and programs to supervisor as requested, evaluating and making recommendations for changes. Attends counselor meetings to review updated policies and procedures, contribute to discussion of CAAC  improvements, and ensure timely review and notification of student petitions and requests.

B3. Meet with appropriate standing committees of counselors to prepare petition submission, review processing procedures, update databases, complete initial screening, and coordinate timely review and notification of decisions.

B4. Input approved petitions in university student databases (SAIT Forms, Petition Manager, OASIS and Box).

B5. Compile statistics necessary for a variety of reports by monitoring numbers of students and contacts.

B6. Complete special projects as needed under the direction of the supervisor or full-time staff.

B7. Organize and respond to student inquiries and petition processes between CAAC and campus partners through campus-wide SAIT information management (Message Center, Forms, Workflow).

40%

Operational Support

C1. Assist with coverage of the College Academic Counseling reception area and check in students. Maintain reception desk, reception area, , and hallway area (re-stock, re-order flyers and brochures, remove outdated material, bring in standards at night, keep the area clean and neat).

C2. Order and maintain office supplies for SAA section and counseling staff. Update bulletin boards, general signage, and digital display.

C3. Support training, scheduling, and coordination of student workers in maintenance of student files, reception responsibilities, and other clerical duties as assigned by the Office Manager.

C4. Work with the Office Manager and CAAC staff in planning, programmatic support, operational logistics, and advertising/promotion of special events.

C5. Support Office Manager and Directors in scheduling CAAC staff shifts at information window and REACH Virtual Drop-ins including shift coverage and changes.

15%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

in related area and / or equivalent experience / training

Required

1. Ability to establish and maintain cooperative working relationships with peers, students, faculty and administrative officers.

Required

2. Word-processing skills to prepare notifications, forms, and reports with speed and accuracy.

Required

3. Skill in setting job priorities which reflect accurately the relative importance of job duties and assignments.

Required

4. Organizational skills necessary to complete tasks in an efficient manner and with minimal supervision. Ability and willingness to take initiatives.

Required

5. Skill in organizing people, information, and material in a systematic manner.

Required

6. Skills in supporting clerical staff including training and delegating work.

Preferred

7. Ability to communicate professionally one-to-one or on a group basis for the purpose of disseminating information to the public and explaining procedures.

Required

8. Interpersonal skills to interface effectively with persons of differing social, educational, economic and cultural backgrounds. Interpersonal skills to communicate effectively with students, staff, and faculty.

Required

9. Skill in using various application programs including Microsoft Word, Microsoft Excel and Outlook. Adaptability regarding the use of office internal soft ware and web-based applications. Skill with UCLA online systems preferred.

Preferred

10. Ability to make decisions based on established guidelines or policies.

Required

11. Skill in writing / editing materials clearly and accurately.

Required

12. Ability to maintain a regular work schedule, report to work on time, and complete assignments in a timely manner.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

CANRA: The position is designated as a mandatory reporter under CANRA. The employee must sign the "Statement Acknowledging Requirement to Report Child Abuse".

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

721101 Murphy

Standing/Walking

X

Sitting

X

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.