Housing Safety Ambassador Supervisor

SCRTY SUPV 1 (005039)

UCPath Position ID: TBD_4534

Position Description History/Status

Approved Date:

12/1/2025 12:21:22 PM

Date Last Edited:

12/1/2025 12:21:18 PM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5000O

Organization:

ADMINISTRATIVE VICE CHANCELLOR

Division Code:

5901D

Division:

ADMINISTRATION

Department:

313000 - HOUSING CENTRAL SERVICES

Position Details

UCPath Position Number:

TBD_4534

Position Description ID

240845

UC Payroll Title:

SCRTY SUPV 1 (005039)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

Grade 19

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

C: Supervisor - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40123115

Reports to Payroll Title:

SECURITY SUPV 1

UCPath Department Head Position Number:

40043252

Department Head Payroll Title:

ADMIN MGR 2

SUPERVISION - Indicates that the incumbent performs a variety of routine duties within established policies and procedures or by referral to the supervisor’s guidelines.

5326

Safety Ambassador

20-25

POSITION SUMMARY

The Security Supervisor will provide leadership on a daily basis to the career Housing Safety Ambassador team, which provides safety/security patrols and services for Housing & Hospitality owned residential properties. This position is responsible for the supervision of a 24/7 safety/security operations, including approximately 20-25 full-time direct reports. Primary responsibilities include achieving the short- and long-term goals of the department, ensuring compliance with protocols, policies, and procedures, managing the performance of duties and tasks, monitoring base station/security desk operations, running daily deployment meetings, facilitating critical communications to the staff and management, helping to manage and control department costs, providing training and proactive monitoring and reinforcement, ensuring proper staffing coverage, and responding to incidents and public inquiries, Employment is contingent upon satisfactory completion of a background check.

At UCLA Housing & Hospitality Services (H&HS), you become part of UCLA's tradition of excellence by providing

quality housing, dining, and hospitality services to student-residents, faculty, staff, and campus visitors. We

believe there's more to a job than simply being employed. In addition to competitive salaries and comprehensive

benefits and retirement plans, H&HS team members enjoy significant opportunities for professional and personal

growth in a supportive work environment. No matter what your role, you will join more than 2,600+ H&HS team

members who understand that our motto Hospitality First! means that a warm, gracious attitude makes a

difference in the lives of the people we serve. AMAZING BENEFITS Starting Day One!

Security Staff Supervision & Operations

Security Staff Supervision and Operations A L Provide oversight of operational matters for approximately 20-25 full-time direct reports working in a 24/7 operational environment at multiple locations in which overnight shifts are required to be covered. Due to the 24/7 operational environment, supervision of some overnight shifts may be required. This includes managing workflow; ensuring that tasks are completed in a prioritized, timely, and satisfactory manner; providing leadership, direction, and guidance to staff to ensure productivity and a high level of security, safety, and customer service to staff and visitors.

Provide performance feedback and assist department management in preparing annual evaluations of direct reports.

Promote Safety Ambassador's adherence to established protocols and procedures by assisting department management and HR when necessary in gathering and preparing employee performance and investigatory information for disciplinary purposes and conducting corrective measures that may include disciplinary actions.

Supervise work schedules and anticipate staffing shortages and problems across all shifts, including weekly work schedules, daily break schedules,

post positions, and events, while controlling overtime and meeting event requirements.

Monitor the day-to-day safety/security operations of the department to ensure compliance with established protocols, policies, and procedures, and

proactively supervise Safety Ambassador staff in their performance of duties and tasks.

Review submitted duty logs, inspections reports, and incident reports for accuracy, completeness, and detail to ensure they conform with departmental standards. Provide follow-up guidance for any corrective edits necessary. Submit any necessary maintenance work orders for deficiencies notes on such logs and reports.

Monitor department equipment and assets (e.g. radios, vehicle, furniture) to ensure proper working condition. Submit repair requests to appropriate

department as necessary to make repairs of any noted deficiencies.

Assist department management with recruiting process by screening candidates and assisting during interviews in accordance with University

policies and procedures.

In conjunction with department management, help to monitor expenses in order to comply with the department's operating budget.

Proactively assist in development, maintenance, and updating of the Department's safety/security policies and procedures.

Respond to emergency and non-emergency situations. Responsibilities include helping, making critical decisions, and notifying appropriate department(s) or agencies as needed; conducting prompt investigations, generating incident reports in a timely manner, and following all other

necessary incident response protocols.

Ensure proper functioning of, maintain, and recommend changes or improvements to any department electronic security hardware/systems such

as tap points, cameras, and radios.

Work additional shifts as needed and assigned to cover call offs and late arrivals.

Maintain a working knowledge of security, safety, and emergency preparedness best practices.

Perform other duties as required and assigned by department management.

50%

Training

Ensure that staff are trained and knowledgeable as to University policies and procedures, and departmental goals and objectives, including but not limited to how to handle security emergencies, performance management issues, and leave requests.

Consistently train and monitor Safety Ambassador team across all shifts and posts in all established policies and procedures, including but not limited to safety protocols, and equipment usage and maintenance.

Recommend professional development for staff.

Plan, research, and conduct daily deployment training sessions on all aspects of security.

Rigorously, proactively, and continuously enforce and reinforce staff training and department standards beyond initial deployment training.

Monitor and document completion of daily and periodic training by security staff across all shifts, including tracking delivery and

receipt/acknowledgement of training, and submitting written verification of training to security management on a weekly basis and as assigned.

Participate in all safety/security training, including but not limited to drills, sessions, courses, seminars, updates, and certifications; training areas may include general security and safety, fire, earthquake, evacuation, first aid, and other emergencies.

Participate in additional training for supervisors, including but not limited to supervisory techniques and emergency preparedness, as determined by management.

15%

Relief Duties

Relieve fixed posts as needed and assigned to cover breaks, late arrivals, and call offs.

15%

Patrol

Consistently and proactively monitor and supervise security staff activities, and provide assistance as needed in the course of patrol duties.

Ensure that a high level of security and customer service is consistently provided to the University and Residential community.

15%

Emergency Preparedness

In the event of an actual emergency, provide the appropriate emergency response, including supervising the evacuation of various locations, and conducting search and rescue operations.

5%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

High School Diploma

Preferred

Bachelor's Degree

in law enforcement, criminal justice, business management or related field

Preferred

3-5 years

experience in security operations

Required

1 year

direct experience leading or supervising teams

Required

Driver License

•

Must possess, upon hire, and maintain a valid CA noncommercial Class C License in accordance with the California (CA) Department of Motor Vehicles.

Required

Demonstrated ability to supervise safety/security staff in a comparable fast-paced security operation, including training, managing and evaluating performance, and conducting progressive discipline.

Required

Demonstrated working knowledge and application of established security best practices and the operational needs of the department, including security organizational structures and protocols.

Required

Ability to prioritize daily operational responsibilities and tasks on a tight schedule and with conflicting deadlines, while maintaining the ability to respond quickly and appropriately to unexpected situations and emergencies.

Required

Working knowledge of operating and training staff on computer-based security systems, including access control and closed-circuit television systems.

Required

General knowledge of first aid, CPR, and AED.

Preferred

Strong judgment skills, decision-making abilities, and ethical standards regarding appropriate interactions with staff, reporting of incidents, maintaining documentation and files, and situational awareness and assessment.

Strong interpersonal skills, including a demonstrated ability to maintain impartial, positive, courteous, and professional relationships with subordinate staff, residents, guests, public, and management.

Required

Excellent communication skills, including prompt and appropriate responses in urgent and unexpected, situations, timely reporting of conditions and incidents, following the appropriate chain of communication, and understanding the hierarchy and protocols for decision making.

Required

Strong written skills, including staff memos and announcements, basic business correspondence, training materials, policies and procedures, incident reports and documentation, performance evaluations, and disciplinary memos.

Preferred

Proficiency in general office, productivity, and computer systems, including Microsoft Office applications (i.e., Word, Excel, Outlook).

Required

Ability to physically stand and walk for extended periods of time.

Ability to work a flexible schedule, including overnight, overtime and varying shifts, as required.

Required

Ability to complete a vehicle safety training course and be able to operate University vehicle as needed.

Required

Offer of employment contingent upon completion if satisfactory pre­employment physical suitability examinations.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Housing Operations and Safety

Standing/Walking

X

X

Sitting

X

X

Bending/Stooping

X

X

Squatting/Kneeling

X

X

Climbing

X

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

X

Loud noise levels

X

X

Marked changes in humidity or temperature

X

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

Mental demands other

X

X

X

Classification 2: Position in which required tasks normally do not involve exposure to blood, body fluids or tissues, but may require performing unplanned Classification 1 tasks. In these jobs the normal work performance involves no exposure to blood, body fluids, or tissues. However, exposure or potential exposure may be required as a condition of employment.