Sales Specialist 3

SALES SPEC 3 (007556)

UCPath Position ID: TBD_189553

Position Description History/Status

Approved Date:

8/4/2025 12:19:47 PM

Date Last Edited:

8/4/2025 12:19:44 PM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

8400O

Organization:

CONTINUING EDUCATION

Division Code:

8410D

Division:

CONTINUING EDUCATION-MISC.

Department:

556000 - CONTINUING EDUCATION OF THE BAR

Position Details

UCPath Position Number:

TBD_189553

Position Description ID

242455

UC Payroll Title:

SALES SPEC 3 (007556)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

Grade 21

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

1 - Staff: Contract

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40824518

Reports to Payroll Title:

CUSTOMER SVC SUPV 1

UCPath Department Head Position Number:

40055769

Department Head Payroll Title:

ADMIN MGR 3

DIRECTION - Indicates that the incumbent establishes procedures for attaining specific goals and objectives in a broad area of work. Only the final results of work done are typically reviewed. Incumbent typically develops procedures within the limits of established policy guidelines.

POSITION SUMMARY

Under the direction of the Solutions Sales Manager, the Senior Sales Specialist, Family Law Solutions, is responsible for driving strategic sales and supporting operational initiatives for CEB's family law product line, including Attorneys' Briefcase and CLE Passport. This role combines consultative outbound selling with subject-matter expertise and internal sales operations support. The specialist plays a key role in scaling CEB's presence in the family law market while ensuring an excellent customer experience through technical support and subscription management.

The Continuing Education of the Bar (CEB) is a leading trusted and authoritative source of California legal information and practical guidance. Our mission is to advance the rule of law in California by providing unrivaled coverage, expert insights, and analysis on all aspects of the state’s laws. Thousands of legal professionals—including judges and lawmakers—use CEB’s practice guides, on-demand courses, and online legal research platform to advise clients, refine legal strategies, stay current on legal developments, and advance their professional knowledge.

Founded in 1947 as a nonprofit program of the University of California and The State Bar of California, CEB has served the legal community for over 80 years. Today, CEB continues to support attorneys with world-class legal content and technology-enabled solutions.

Sales & Product Strategy

• Drive revenue through outbound sales campaigns focused on family law firms.

• Meet or exceed monthly personal sales quotas, ramping from $10,000 to $20,000, with a future goal of owning the Family Law Pod quota of $30,000–$40,000.

• Develop and lead a specialized Family Law Sales Pod; mentor junior sales staff.

• Conduct client-facing demos and product presentations alongside sales and marketing teams.

• Create and execute a territory and outreach plan aligned with product strategy.

• Collaborate with leadership to develop an integrated family law workflow solution across CEB offerings.

• Promote cross-selling across CEB’s product lines, including CLE, research platforms, and practice guides.

60%

Sales Operations & Customer Support

• Manage and resolve customer issues related to Attorneys’ Briefcase (ABC) billing, invoicing, and subscriptions.

• Provide Tier 2 technical support and subscription troubleshooting.

• Assist and lead the transfer and migration of the ABC customer database and domain.

• Ensure smooth operational support of ABC users through proactive issue resolution.

20%

Product & Market Expertise

• Act as a subject matter expert on CEB’s family law content, including Attorneys’ Briefcase, CLE Passport, and practitioner titles.

• Stay current with legal trends, client needs, and competitor offerings in the family law space.

• Collaborate with product and marketing teams to align messaging and refine solutions.

• Accurately maintain data and pipeline tracking in Salesforce.

10%

Events & Industry Engagement

• Represent CEB at family law conferences and industry events.

• Set up and staff booths, promote offerings, and engage with prospective and current clients.

• Gather customer insights and feedback to inform future product development.

10%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

in related area and / or equivalent experience / training

Required

Sales Experience

3+ years of direct B2B sales experience. Background in legal market preferred.

Required

Technical/Customer Support

Experience with SaaS or subscription-based services, technical troubleshooting, and customer support.

Preferred

Product Knowledge

Understanding of legal content and workflow solutions, particularly in family law.

Preferred

Proven solutions selling expertise

Required

Strong product demonstration skills

Required

Effective communication and customer engagement skills

Required

Salesforce (or CRM) proficiency

Required

Self-motivated with strong organizational and time-management skills

Required

Ability to train, coach, and lead a small team

Required

Ability to work remotely and travel as needed

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Non-University Setting(s)

Location:

Remote

Standing/Walking

X

Sitting

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

Complex problem solving/reasoning

X

Ability to organize & prioritize

X

Communication skills

X

Numerical Skills

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.