PUBLIC SAFETY DISPATCHER

PUBL SFTY DISPATCHER (005216)

UCPath Position ID: MI-DPT336500-JC005216-PD168636

Position Description History/Status

For Reference ONLY - PeopleAdmin JA Number:

602312

Approved Date:

4/30/2024 9:37:44 PM

Date Last Edited:

9/25/2025 4:05:50 PM

Last Action Effective Date:

3/8/2024

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5200O

Organization:

CAMPUS AND COMMUNITY SAFETY

Division Code:

5405D

Division:

POLICE DEPARTMENT

Department:

336500 - POLICE DEPARTMENT

Position Details

UCPath Position Number:

MI-DPT336500-JC005216-PD168636

Position Description ID

168636

UC Payroll Title:

PUBL SFTY DISPATCHER (005216)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

STEPS

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

CX: Clerical & Allied Services

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40037348

Reports to Payroll Title:

POLICE SVC SUPV 2

UCPath Department Head Position Number:

40958550

Department Head Payroll Title:

POLICE CHF

SUPERVISION - Indicates that the incumbent performs a variety of routine duties within established policies and procedures or by referral to the supervisor’s guidelines.

POSITION SUMMARY

Under the direction of the shift supervisor, staff a 24 hour, 7 day communications center on a rotating shift. Process and record emergency and routine complaints. Dispatch and receive radio calls regarding crimes, patrol, citizen assists, basic information, etc. Operate, update, and maintain computer terminal used for requesting and receiving information from the National Law Enforcement Telecommunications System based on officer requests. Provide assistance to public as requested over telephone and public counter. Operate, update, and maintain Computer Assisted Dispatch System. Monitor and direct appropriate response to Police and Fire alarm systems.

The UCLA Police Department is a leader in providing progressive law enforcement services to a culturally diverse urban campus and its surrounding community. We are dedicated to providing a safe and secure environment for teaching, research and public service. We do this through patrol, rapid response to calls for service, investigations, education and implementation of preventative strategies. Our work, grounded in a community policing philosophy, utilizes campus partnerships as the most effective approach for insuring a safe campus.

Telephone Contact

Coordinate and prioritize multiple telephone calls on 10-line console, so that emergency calls, report calls, and information calls are properly dispatched. Repeat information received accurately and concisely, with proper information taken.

25%

Radio Dispatching

Broadcast and receive police calls for suspected crimes in progress, crime reports, community member assists or reports, basic information, patrol check-in, coordination, etc. Coordinate multiple radio calls received simultaneously; ensure emergency calls receive proper priority response.

25%

Alarm Response

Coordinate and document alarms according to written procedures; to include robbery, burglary, and fire alarm systems. Coordinate police and/or non-sworn response to all types of alarms, with appropriate notifications made.

15%

Public Assistance

Provide assistance to public (including staff, students, and all community members) as requested over the telephone and at the public counter.

15%

Teletype Operation

Operate, update, and maintain a computer terminal for requesting and receiving information from the National Law Enforcement Telecommunications System, based on officer requests.

15%

Assigned Duties

Perform clerical and maintenance duties for continuity of Communications Center as assigned by the supervisor.

5%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Minimum qualifications for Public Safety Dispatcher include satisfactory completion of a POST-certified, 120-hour Basic Public Safety Dispatcher course within 12 months of the date of hire; undergo a thorough background investigation; an evaluation of oral communication skills; the completion of 12 months' probation; and the completion of a medical examination.

Required

Ability to prioritize and route multiple telephone calls of various importance, often simultaneously.

Required

Ability to maintain equanimity in difficult situations and with hostile members of the community.

Required

Skill in speaking clearly and distinctly, using correct English to communicate with public and department personnel in a concise and informative manner.

Required

Ability to operate a computer terminal which utilizes California Law Enforcement Telecommunications System and maintain security of same.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

Pre-Placement Physical: Employment is contingent upon the completion of a satisfactory physical examination.

Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.

Reading Comprehension Test: A reading assessment will be conducted.

CANRA: The position is designated as a mandatory reporter under CANRA. The employee must sign the "Statement Acknowledging Requirement to Report Child Abuse".

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Police Department

Standing/Walking

X

X

Sitting

X

X

Bending/Stooping

X

X

Squatting/Kneeling

X

X

Climbing

X

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

X

Lifting/Carrying/Push/Pull over 50 lbs

X

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

X

Loud noise levels

X

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

Mental demands other

X

Other Mental Requirements

If "Mental demands other" was selected above, please explain:

Maintain equanimity under stress and hostility.

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.