Program Supervisor

PUBL EDUC SUPV 1 (004170)

UCPath Position ID: 40038749

Position Description History/Status

For Reference ONLY - PeopleAdmin JA Number:

1139027

Approved Date:

7/24/2026 12:46:42 AM

Date Last Edited:

7/24/2026 12:46:40 AM

Last Action Effective Date:

12/15/2023

Organization Details

Business Unit (Location):

LACMP

Organization Code:

8400O

Organization:

CONTINUING EDUCATION                   

Division Code:

8420D

Division:

DEAN, UCLA EXTENSION                   

Department:

559600 - UNEX: ENTERTAINMENT STUDIES

Position Details

UCPath Position Number:

40038749

Position Description ID

169331

UC Payroll Title:

PUBL EDUC SUPV 1 (004170)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

Grade 20

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

C: Supervisor - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

41045276

Reports to Payroll Title:

PUBL EDUC SPEC 4

UCPath Department Head Position Number:

41045276

Department Head Payroll Title:

PUBL EDUC SPEC 4

GENERAL SUPERVISION - Indicates that the incumbent develops procedures for performance of variety of duties; or performs complex duties within established policy guidelines.

004167

PUBL EDUC SPEC 2

2

004804

COMPUTER RESC SPEC 2

1

POSITION SUMMARY

The Program Supervisor provides supervisory, strategic, academic, and operational leadership for a defined portfolio of academic programs and certificates. Reporting to a Director, the Program Supervisor oversees staff, ensures academic excellence and operational efficiency, and aligns program delivery with workforce and community needs. The role serves as the Director's operational designee when assigned and collaborates with Teaching & Learning, Marketing and Communications, Academic Advising and Student Success, and Enrollment Management to ensure consistent quality and execution across the instructor and student experience.

Excelling in quality, innovation, and impact, UCLA Extension (UNEX) is one of the top providers of continuing and professional education in the United States, offering programs and classes to more than 50,000 students per year through approximately 4,500 classes and certificate programs to meet the professional development,  continuing education, and personal enrichment needs of the full spectrum of traditional, nontraditional, domestic, international, professional, and continuing education students throughout and beyond Los Angeles.

Supervision

1. Provides direct supervision to program managers, program representatives, and other unit staff, including hiring, onboarding, training, workload distribution, and ongoing performance management. Delivers regular coaching, feedback, and corrective action as needed to support a high‑functioning, equitable team culture.

2. Oversees day‑to‑day unit operations to ensure accuracy, timeliness, and compliance with departmental policies and program standards. Monitors staff work, reviews documentation, and resolves issues to maintain high levels of service and operational quality.

3. Ensures consistent implementation of academic programs, including course scheduling, instructor support, classroom/logistical coordination, and execution of program procedures. Troubleshoots escalated operational or instructional issues and ensures timely resolution.

4. Oversees unit databases, instructor records, program documentation, and administrative systems to ensure completeness, accuracy, and proper maintenance. Serves as a key point of contact for system improvements, data integrity, and technology‑related problem solving.

5. Analyzes workload, staffing patterns, and operational needs to recommend improvements and inform resource planning. Leads updates to job responsibilities, workflows, and procedures to support unit efficiency and alignment with organizational goals.

6. Identifies professional development opportunities and facilitates training that enhances staff skills and supports unit goals. Provides ongoing developmental coaching to foster growth, engagement, and continuous learning.

7. Facilitates staff meetings and project discussions to ensure alignment, information sharing, and consistent communication. Represents the unit or Program Director at departmental, campus, and external meetings as needed.

50%

Strategic Academic

& Program

Leadership

1) Support planning, development, and management of academic programs, courses, and events to ensure academic rigor, instructional quality, and market relevance in alignment with Director defined strategies.

2) Conduct ongoing curriculum and program reviews using instructor feedback, student feedback, advisory board input, and market data; prepare findings and recommendations for Director approval.

3) Execute instructor recruitment and onboarding; coordinate evaluations and submit recommendations for Director approval.

4) Collaborate with Teaching & Learning to support instructional quality, teaching effectiveness, and course design.

5) Prepare draft annual business plans and budgets for Director review; monitor program performance metrics and recommend data-informed improvements.

6) Serve as operational coordinator in Director’s absence; escalate strategic decisions to the Director upon return.  

20%

Cross Functional

Operations &

Portfolio Growth

1) Collaborate with Marketing and Communications to identify audiences, develop promotional strategies, and analyze campaign performance based on the Director's set goals and metrics.

2) Partner with Academic Advising and Student Success to ensure consistent academic policy interpretation and student support.

3) Coordinate with Enrollment Management to ensure accurate and timely course and program information.

4) Evaluate and recommend emerging technologies and instructional delivery models for Director consideration.

5) Surface new program opportunities, partnerships, and collaborations, and develop proposals for Director review.

20%

Administrative Support & Organizational Stewardship

1) Maintain accurate program records and compliance documentation.

2) Support process improvements that enhance program operations and instructor experience.

3) Assist with routine problem-solving and timely escalation of program issues.

4) Participate in cross divisional meetings or initiatives as the Director’s designee.

5) Perform other duties as assigned in alignment with UCLA policies and standards.

10%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

Bachelor’s degree in related area and/or equivalent experience/training

Required

And

Master's Degree

Master’s/terminal degree and/or equivalent experience and educational training

Preferred

5+ years

Minimum experience in managing academic or professional education programs.

Required

Demonstrated commitment to excellent internal and external customer service, with professionalism, fairness, dignity, and respect.

Required

Strong verbal and written communication skills, including the ability to produce clear, well crafted reports, course descriptions, marketing copy, and correspondence.

Required

Knowledge of curriculum development, adult learning theory, and educational operations.

Required

Strong analytical, organizational, and interpersonal skills, with the ability to work effectively with diverse stakeholders.

Required

Advanced project and time management abilities, including planning, prioritizing, and managing multiple tasks under shifting deadlines.

Required

Experience with basic marketing and market research principles to support program promotion and audience targeting.

Required

Ability to work independently and collaboratively, follow through on projects with minimal supervision, and maintain accountability for results.

Required

Demonstrated project leadership and coordination skills, including workflow organization, cross functional collaboration, onboarding support for instructors, and fostering a supportive, high performance team environment without formal supervisory authority.

Required

Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint, Publisher), Adobe Acrobat, and general Windows based applications.

Required

Strong quantitative and financial analysis skills, including budget preparation, trend analysis, and interpretation of financial data; Ability to collect, interpret, and present data to inform the Director's decision-making.

Required

Demonstrated ability to collaborate across academic and administrative units and represent the portfolio in cross functional initiatives.

Required

Knowledge of accounting principles and university business policies.

Preferred

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

Ability to work some evenings and weekends.

Required

Position is hybrid, and incumbent is required to work a minimum of 3-days per week on site.

Required

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Non-University Setting(s)

Location:

433 S Spring St, Los Angeles, CA 90013

•

Commonly used office equipment.

Standing/Walking

X

Sitting

X

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.