Program Representative (Limited)

PUBL EDUC SPEC 2 (004167)

UCPath Position ID: MI-DPT563000-JC004167-PD262987

Position Description History/Status

Approved Date:

8/7/2026 4:39:28 PM

Date Last Edited:

10/21/2026 4:52:06 PM

Last Action Effective Date:

10/21/2026

Organization Details

Business Unit (Location):

LACMP

Organization Code:

8400O

Organization:

CONTINUING EDUCATION                   

Division Code:

8420D

Division:

DEAN, UCLA EXTENSION                   

Department:

563000 - UNEX: ACADEMIC AFFAIRS

Position Details

UCPath Position Number:

MI-DPT563000-JC004167-PD262987

Position Description ID

262987

UC Payroll Title:

PUBL EDUC SPEC 2 (004167)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

Grade 18

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

4 - Staff: Limited

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

TBD

Reports to Payroll Title:

PUBL EDUC SUPV 1

UCPath Department Head Position Number:

41145150

Department Head Payroll Title:

ACAD PRG MGR 2

SUPERVISION - Indicates that the incumbent performs a variety of routine duties within established policies and procedures or by referral to the supervisor’s guidelines.

POSITION SUMMARY

The Program Representative provides high-quality administrative, logistical, and operational support for UCLA Extension academic programs. Working under the supervision of a Program Manager, this role ensures efficient coordination of course logistics, instructor support, and cross-functional communication. The Program Representative collaborates closely with Enrollment Management and the Center for Academic Advising and Student Success to support accurate program information flow and effective service delivery. This position supports portfolio operations and may assume delegated responsibilities to ensure continuity of service during Manager absences.

Excelling in quality, innovation, and impact, UCLA Extension (UNEX) is one of the top providers of continuing and professional education in the United States, offering programs and classes to more than 50,000 students per year through approximately 4,500 classes and certificate programs to meet the professional development, continuing education, and personal enrichment needs of the full spectrum of traditional, nontraditional, domestic, international, professional, and continuing education students throughout and beyond Los Angeles.

Core Program Operations & Instructional Support

1) Provide hands-on, on-site coordination and administrative support for the planning, development, and delivery of academic programs, courses, and events, working closely with instructors, staff, students, and stakeholders to support academic quality, operational effectiveness, and alignment with Director-defined strategies.

2) Coordinate course logistics including scheduling, physical classroom or online setup, learning platform preparation, and materials distribution to ensure seamless program delivery.

3) Maintain accurate program and course records including outlines, instructor data, enrollment information, and evaluations in accordance with UCLA standards.

4) Provide administrative and logistical support to instructors, including onboarding coordination, contract processing support, and materials collection.

5) Collaborate with Enrollment Management and academic advising units to ensure accurate course listings, schedules, and timely issue resolution.

50%

Program Development, Marketing & Performance Support

1) Assist Program Managers with data collection, report preparation, and operational support for new or revised course and program proposals.

2) Support marketing and outreach efforts by maintaining program web content and coordinating logistics for promotional events and activities.

3) Gather, organize, and summarize course evaluation and performance data to support quality improvement initiatives.

30%

Operational Continuity, Collaboration & Service Support

1) Assist with logistical planning and coordination of program events, instructor meetings, and engagement activities.

2) Provide peer guidance or training support to new Program Representatives when delegated.

20%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

in related area and/or equivalent experience/training.

Required

2 - 3 years

Experience providing administrative or program coordination support, preferably in higher education.

Required

Ability to independently prioritize, organize, and manage workflow to meet deadlines while adapting to changing demands and interruptions.

Required

Adaptability to changing priorities, frequent interruptions, and dynamic work environments.

Required

Strong decision-making and sound judgment, including appropriate escalation of issues.

Required

Excellent verbal communication and presentation skills for diverse audiences.

Required

Strong written communication, editing, and proofreading capabilities.

Required

Attention to detail, accuracy, and commitment to high-quality outcomes.

Required

Organizational and analytical skills, including data gathering and trend analysis.

Required

Ability to evaluate alternatives and develop effective recommendations.

Required

Exceptional customer service with a responsive, professional, and solutions-oriented approach.

Required

Strong interpersonal and relationship-building skills with diverse stakeholders.

Required

Financial, budgeting, and quantitative skills for expense monitoring and financial analysis.

Required

Experience coordinating academic or continuing education programs and proficiency with Microsoft Office, CRM systems, LMS platforms, and new technologies.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

Position is hybrid, and incumbent is required to work a minimum of 3-days per week on site.

Required

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Non-University Setting(s)

Location:

433 S. Spring Street, Los Angeles, CA 90013

•

Commonly used office equipment.

Standing/Walking

X

Sitting

X

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.