Fleet & Mobility Analyst

PROJECT POLICY ANL 2 RP (005256)

UCPath Position ID: 40113316

Position Description History/Status

For Reference ONLY - PeopleAdmin JA Number:

1136041

Approved Date:

2/23/2026 11:45:15 AM

Date Last Edited:

2/23/2026 11:45:05 AM

Last Action Effective Date:

1/26/2024

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5000O

Organization:

ADMINISTRATIVE VICE CHANCELLOR

Division Code:

5901D

Division:

ADMINISTRATION

Department:

333500 - FLEET AND TRANSIT SERVICES

Position Details

UCPath Position Number:

40113316

Position Description ID

167417

UC Payroll Title:

PROJECT POLICY ANL 2 RP (005256)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

STEPS

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

RP: Research and Public Service PR

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40882262

Reports to Payroll Title:

PROJECT POLICY ANL SUPV 2

UCPath Department Head Position Number:

40044653

Department Head Payroll Title:

PARKING AND TRANSPORT MGR 2

GENERAL SUPERVISION - Indicates that the incumbent develops procedures for performance of variety of duties; or performs complex duties within established policy guidelines.

POSITION SUMMARY

Under the general supervision of the Strategic Programs Manager, the Fleet and Mobility Analyst is responsible for BruinCar Program Coordination and program administration, technical operating systems, customer service, and program support. The incumbent is also responsible for the coordination of vehicle rentals and reservations (including commercial rental vehicles) and support services including maintenance, fueling, and cleaning, and vehicle selection and preparation to meet customer expectations. Proactively reach out to customers to fulfill their mobility needs.

These activities also include, but are not limited to vehicle procurement analysis, billing coordination, driver safety initiatives, EPN program, financial reporting, monitoring technical systems (Key Valet), and ensuring that staffing and resources are sufficient to assure quality and timely customer services. Provide updates and programmatic status reports on projects and high profile/sensitive customer service issues; maintain, update, communicate, disseminate, and enforce program guidelines, policies, and procedures; review and analyze customer service satisfaction survey results; initiate quality improvement processes; resolve customer conflicts and respond to customer inquiries; write, implement, review, and update policies and procedures for UCLA BruinCar/Motorpool Program. Coordinate commercial rental vehicles for customers as a supplement to the UCLA BruinCar Program and manage accident claims and vehicle repairs as needed. Process monthly recharges and billing for all customers. Incumbent will also conduct ongoing analyses of vehicle utilization, customer demand and quality control, and develop marketing materials to enhance program services and revenues. Provide supervision and direction to BruinCar staff to include recruitment, training, and employee development to meet program needs. Determine program effectiveness, making recommendations to achieve departmental goals and objectives. Incumbent must possess excellent communication and organizational skills and must demonstrate initiative and discretion to interact with all levels of the University community.

PROGRAM OPERATIONS

1. Oversee department programs and support services to ensure the coordination of all departmental requests for fleet vehicles and commercial rentals, and that related services are provided efficiently, courteously, and professionally. Assist in implementing and evaluating program, processes, and procedures on an on-going basis. (E)    2. Review, verify and authorize all drivers, financial accounting units (FAU), and reservations; manage weekly and monthly DMV activity monitoring on behalf of university departments. (E)

40%

PROGRAM ADMINISTRATION

1. Ensure proper verification of recharge authorizations and accurate computation of vehicle rate charges, including but not limited to federal rates, and late, delivery, and refuel fees. (E)    2. Serve as the primary coordinator and liaison with external rental agencies, service delivery, customer satisfaction, and contract compliance. Monitor and enforce agency contract deliverables; resolve any issues that develop. (E)    3. Research, compile and organize statistical data related to BruinCar including, but not limited to, vehicle utilization, revenue, and operating costs (by vehicle classification) to produce reports and budget projections as requested. (E)    4. Maintain current rental vehicle revenue and on and off-campus fuel revenue information; utilize financial data to track and project revenue and expense to meet department financial goals and assist in budget preparation. (E)    5. Research, compile and organize weekly data from California DMV's Pull Notice System." Providing driver status to departments, in a timely and organized fashion. (E)    6. Process all invoices for commercial rentals including FAU verification, corrections, coding, and required authorization. Coordinate payment/processing questions. Review and respond to customer/vendor inquiries related to billing, service delivery or complaints regarding services and/or products in a courteous and timely manner. (E)     7. Process month-end billing (Recharges and Sundry Debtor) for BruinCar products and services. Maintain and update vendor/service blanket agreements and corresponding approvals as needed. (Provide administrative backup for fleet and transit programs, including verification of recharge authorizations, reservation accuracy, and vendor or customer communication. Support compliance with service agreements and assist in resolving billing or scheduling issues as needed. (E)

30%

PERSONNEL

1. Assist in the student staff recruitment, selection, evaluation, supervision, and provide on-going progressive discipline to student staff with final approval by the manager. (E)   2. Orient and train new employees regarding individual job duties and responsibilities, and performance expectations and standards. Coordinate cross-training of staff to maximize the effectiveness of operations and procedures. Provide timely evaluations for student staff. (E)    3.Provide on-going training in quality customer service, staff development, technical and related training as needed to maintain a best in class program". (E)"

20%

FLEET SYSTEMS ADMINISTRATION

1. Participate in and provide analytical and technical assistance for special projects and/or as required, including initiatives led by the Administrative Vice Chancellor and E&T Executive Director. (E)

2. Assist in the development of statistical and analytical reports and presentations utilizing data from a variety of databases and sources. Participate in problem-solving activities related to the functionality of systems and their operational use. (E)

3. Work collaboratively with management, department staff, and technical support teams in planning and documentation of user requirements for new and/or upgraded software. (E)

4. Support data stewardship by helping set user expectations of data capabilities and availability; assist in ensuring access to the appropriate data by the appropriate users at the appropriate time, based on data classification (e.g., private, sensitive). (E)

5. Work with users to support streamlined, innovative, and customer-focused solutions to business processes. Assist in analyzing policies, procedures, and business rules; participate in the development, definition, and refinement of policies, procedures, and business rules. (E)

6. Create and assist in preparing ongoing reports that measure performance against budget and program goals, including regular KPI reporting to senior leadership. Analyze and review data in collaboration with the Unit Manager and leadership team to support continuous improvement. (E)

7. Ensure data collected and presented meets organizational needs. Support administrative judgment by identifying, troubleshooting, and elevating urgent or evolving issues to the management team as needed. (E)

10%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Associate's Degree

Associate’s degree in a relevant field.

Preferred

Driver License

•

Must possess, upon hire, and maintain a valid CA noncommercial Class C License in accordance with the California (CA) Department of Motor Vehicles.

Required

Valid California Driver License.

Required

1. Demonstrates knowledge of vehicle rental operations and customer service practices to effectively manage a client-oriented, user-responsive program and lead a motivated team.

Required

2. Strong verbal and written communication skills to explain policies, prepare clear correspondence, and engage with diverse stakeholders.

Required

3. Interpersonal skills to establish and maintain professional and effective working relationships with co-workers, faculty, staff, students, administrators, vendors, and the public.

Required

4. Proven ability to manage multiple priorities under pressure, meet deadlines, and maintain punctuality and attendance standards.

Required

5. Proficient in Microsoft Office Suite, rental platforms, and troubleshooting operating systems; accurate with data entry and reporting.

Required

6. Demonstrates analytical and independent judgment skills sufficient to assess program effectiveness and make adjustments as needed.

Required

7. Ability to negotiate mutually agreeable solutions to conflicts between individuals or organizational units.

Required

8. Ability to work independently with minimal direction, make independent judgments and decisions, and discern when action of a higher level is required.

Required

9. Ability to assess knowledge, skills and abilities of personnel sufficient to adjust work assignments to achieve high organizational productivity and meet goals.

Required

10. Ability to interact with persons of diverse social, cultural, economic, and educational backgrounds for the purpose of obtaining information from and conveying information to staff at all levels, customers, and visitors; addressing and/or resolving complaints

Required

11. Assist with budget preparation, management, reporting and cost control.

Required

12. Working knowledge of UC policies and procedures, particularly in the areas of: 1) accounting procedures; 2) inventory control; 3) audit requirements; 4) purchasing requirements; 5) personnel management.

Preferred

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Standing/Walking

X

X

Sitting

X

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.