Parking Assets Supervisor

PARKING OPS ENFORCEMENT SUPV 1 (005038)

UCPath Position ID: TBD_1000552

Position Description History/Status

Approved Date:

10/12/2026 1:33:59 PM

Date Last Edited:

10/13/2026 3:36:29 PM

Last Action Effective Date:

10/13/2026

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5000O

Organization:

ADMINISTRATIVE VICE CHANCELLOR         

Division Code:

5901D

Division:

ADMINISTRATION                         

Department:

335000 - PARKING SERVICES

Position Details

UCPath Position Number:

TBD_1000552

Position Description ID

265614

UC Payroll Title:

PARKING OPS ENFORCEMENT SUPV 1 (005038)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

Grade 20

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

C: Supervisor - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40264146

Reports to Payroll Title:

PARKING OPS ENFORCEMENT SUPV 2

UCPath Department Head Position Number:

40957939

Department Head Payroll Title:

PARKING AND TRANSPORT MGR 3

GENERAL SUPERVISION - Indicates that the incumbent develops procedures for performance of variety of duties; or performs complex duties within established policy guidelines.

005333

PARKING REPR SR

1

005043

005043 PARKING OPS SPEC 2

1

POSITION SUMMARY

The University of California, Los Angeles provides approximately 22,000 parking spaces to accommodate the needs of a growing community of 80,000 staff, faculty, students, patients, and visitors. All business units within UCLA Commuter & Parking Services work together to develop innovative parking customer service solutions and technologies to deliver a seamless customer experience. Under the direction of the Operations Team Assistant Manager for the Parking Assets Management team, this position is responsible for providing operational support for Parking Assets operational units, including supervising, coordinating, planning, and implementing all campus special events and maintenance-related activities for parking equipment. Directly supervise or provide supervision to full-time and part-time employees who are assigned to support the needs of the UCLA core campus and medical parking areas. Provide front-line customer service support and ensure staff adhere to the established performance expectations and service levels. Using departmental standards, policies and operational guidelines, ensure that customer concerns or complaints regarding parking operations are addressed respectfully, professionally and in a timely manner. Develop, implement and monitor staff performance. Participate in training and development programs that support departmental service level requirements. Manage staff deployment plans and schedules to ensure appropriate operational coverage. Maintain, monitor and report on progress of quality improvement initiatives. Respond to core campus or medical area emergencies during regular business hours and after hours.

Supervisory Responsibilities

1. Manage staffing requirements for Parking Asset Operations Team.  This includes recruiting, interviewing and hiring new staff, and overseeing staffing coverage and deployment to ensure appropriate levels of qualified staff are maintained. (E)  2. Orient employees to individual job duties and responsibilities. Establish procedures and work standards for maintaining and promoting a safe work environment for staff, including keeping work stations, vehicles and storage areas clean and neat in appearance. (E)  3. Evaluate staff on an ongoing basis, communicating performance expectations and providing constructive feedback on individual performance, which includes conducting formal employee performance evaluations. Provide coaching, counseling and/or mentoring to motivate, develop and improve employees' performance in a manner that empowers staff to fulfill expectations and achieve stated goals. (E)   4. Assist management on personnel issues to ensure consistency and adherence to policy in keeping with departmental and University policies, procedures and guidelines. (E)  5. Responsible for developing, implementing and monitoring staff performance by ensuring participation in specific training and development programs that support the service level requirements identified by the department. (E)  6. Participate in and oversee the training of front-line staff to ensure that employees are following established procedures and any special instructions. Monitor staff knowledge and compliance. Conduct additional training as necessary. (E)  7. Ensure that all staff are trained with regard to the access of emergency services and appropriate security rules for core campus and medical parking facilities/areas. (E) 8. Ensure that all staff are completing all required University Learning Management System (LMS) trainings in a timely manner.

50%

Operational Responsibilities

1. Demonstrate professionalism and respect in all employee and customer interactions, reinforcing positive service and workplace standards.  (E)  2. Participate in the execution of quality improvement initiatives and programs. Foster open communication with internal staff and key campus clients to address ongoing parking issues. Recommend and implement improvements to assure that the highest levels of service standards are being met. (E)  3. As a part of the University's Emergency Management Team, respond to campus emergencies (e.g., floods, earthquakes, fires, weather-related hazards, etc.) during regular business hours and after scheduled work hours, including holidays and weekends. (E)  4. Assist in the management of Parking Assets support teams duties (which includes Special Event and Maintenance activities). (E)  5. Report any parking facility related maintenance and/or repair issues to the appropriate Parking Assets Management area. (E)  6. Completing your shift includes turning in all accountable items, reviewing work schedule(s), conducting necessary debriefing sessions regarding daily events, and preparing summary notes/reports and forwarding copies to appropriate parties. (E)  7. Responsible for ensuring that staff are adhering to established performance expectations and service levels, using the department's policies and procedures as guidelines. (E)  8. Prepare front-line staff for work. This includes daily formal communications and verifying promptness, attendance and appearance standards of all front-line staff. Ensure that front-line staff are properly completing their assigned tasks and duties that are related to Parking Assets operational activities. (E)  9. Provide operational support for all front-line staff within Commuter & Parking Services. (E)

50%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

Bachelor's degree in a relevant field.

Preferred

Driver License

•

Must possess, upon hire, and maintain a valid CA noncommercial Class C License in accordance with the California (CA) Department of Motor Vehicles.

Required

Valid California Driver License.

Required

1. Ability to analyze staffing needs to effectively cover a 24 hour operation, taking into account daily changes in priority. Skill in recruiting, training, interviewing, evaluating job performance, creatively recognizing and rewarding excellent performance, and identifying and implementing disciplinary actions as needed.

Required

2. Ability to work any shift throughout a 24-hour period as mandated by management.

Required

3. Ability to hear and understand ordinary dispatch communications received over a 2-way radio and to use appropriate radio language.

Required

4. Ability to work outside year round in inclement and clement weather, using established foul weather gear provided by the department.

Required

5. Ability to handle highly confidential matters with tact and diplomacy and to maintain confidentiality of information as needed to protect the rights of individuals or the University.

Required

6. Demonstrated skills in directing groups of people, delegating work, supervising and providing a work environment conducive to the motivation of subordinates, and service provision to customers.

Required

7. Demonstrated oral and written communication skills to explain policies and procedures to personnel and customers.

Required

8. Interpersonal skills to establish and maintain professional and effective working relationships with faculty, staff, students and the public.

Required

9. Ability to speak on a one-to-one basis, using appropriate vocabulary and grammar with persons of various social, cultural, economic and educational backgrounds to provide information and explain procedures effectively.

Required

10. Ability to work independently to establish priorities and accomplish departmental goals and objectives.

Required

11. Skill in and ability to negotiate mutually agreeable solutions to conflicts between individuals or organizational units; exchange ideas, information and opinions with others to assist in the formulation of policies and programs and/or arrive jointly

Required

12. Ability to work effectively with conflicting demands, changing priorities and heavy workloads.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Standing/Walking

X

X

Sitting

X

X

Bending/Stooping

X

X

Squatting/Kneeling

X

X

Climbing

X

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

X

Lifting/Carrying/Push/Pull over 50 lbs

X

X

Physical requirements other

X

Other Physical Requirements

If "Physical requirements other" was selected above, please explain (e.g., ability to differentiate color):

Due to regular event support Ability to stand and walk an average of 9 hours per 10 hour shift, or 7 hours per 8 hour shift, and walk an average of 8 to 12 linear miles daily over hilly terrain, around parked cars in both covered and uncovered parking facilities.

Chemicals, dust, gases, or fumes

X

X

Loud noise levels

X

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

X

Operating motor vehicles and/or equipment

X

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.