Parking Enforcement Supervisor

PARKING OPS ENFORCEMENT SUPV 1 (005038)

UCPath Position ID: MI-DPT335000-JC005038-PD250576

Position Description History/Status

Approved Date:

2/19/2026 10:11:28 AM

Date Last Edited:

2/19/2026 10:11:23 AM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5000O

Organization:

ADMINISTRATIVE VICE CHANCELLOR

Division Code:

5901D

Division:

ADMINISTRATION

Department:

335000 - PARKING SERVICES

Position Details

UCPath Position Number:

MI-DPT335000-JC005038-PD250576

Position Description ID

250576

UC Payroll Title:

PARKING OPS ENFORCEMENT SUPV 1 (005038)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

Grade 20

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

C: Supervisor - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40055563

Reports to Payroll Title:

PARKING OPS ENFORCEMENT SUPV 2

UCPath Department Head Position Number:

40957939

Department Head Payroll Title:

PARKING AND TRANSPORT MGR 3

GENERAL SUPERVISION - Indicates that the incumbent develops procedures for performance of variety of duties; or performs complex duties within established policy guidelines.

5336

PARKING ENFORCEMENT SPEC

PARKING ENFORCEMENT SPEC

PARKING ENFORCEMENT SPEC

PARKING ENFORCEMENT SPEC

2-4 

POSITION SUMMARY

The University of California, Los Angeles provides approximately 22,000 parking spaces to accommodate the needs of a growing community of 80,000 staff, faculty, students, patients and visitors. All business units within UCLA Commuter & Parking Services (C&PS) work together to develop innovative parking customer service solutions and technologies to deliver a seamless customer experience.

Under the direction of the Commuter & Parking Services Operation Manager, ensure appropriate customer service standards and behaviors are maintained and all front-line staff foster a culture of service excellence. Provide support for all operational units, including coordinating, planning, implementing for campus events, and maintenance related activities for parking enforcement. Directly supervise parking enforcement employees and provide supervision to employees who support parking enforcement and traffic direction operations. Using departmental standards, policies and operational guidelines, ensure that customer concerns or complaints regarding parking operations are addressed respectfully, professionally and in a timely manner. Develop, implement and monitor staff performance. Develop, implement, and monitor Parking Enforcement operational scheduling, including overtime shifts in support of campus events. Collaborate with campus partners in planning and implementing event support operations. Participate in training and development programs that support departmental service level requirements. Manage staff deployment plans and schedules to ensure appropriate operational coverage. Maintain, monitor and report on progress of quality improvement initiatives. Respond to core campus, medical area and offsite parking property emergencies during regular business hours and after hours.

Supervisory Responsibility

1. Manage staffing requirements. This includes recruiting, interviewing and hiring new staff, as well as managing overall staffing schedule and deployment plan to ensure appropriate numbers of qualified staff are serving the customer efficiently.(E)

2. Orient employees to individual job duties and responsibilities. Establish procedures and work standards for maintaining and promoting a safe work environment for staff, including keeping workstations, vehicles and storage areas clean and neat in appearance. (E)

3. Evaluate staff on an ongoing basis, communicating performance expectations and providing constructive feedback on individual performance, which includes conducting formal employee performance evaluations. Provide coaching, counseling and/or mentoring to motivate, develop and improve employees' performance in a manner that empowers staff to fulfill expectations and achieve stated goals efficiently. (E)

4. Assist management on personnel issues to ensure consistency and adherence to policy in keeping with departmental and University policies, procedures and guidelines. (E)

5. Responsible for developing, implementing and monitoring staff performance by ensuring participation in specific training and development programs that support the service level requirements identified by the department. (E)

6. Participate in and oversee the training of front-line staff to ensure that employees are following established procedures and any special instructions. Test staff for knowledge and compliance. Conduct additional training as necessary. (E)

7. Ensure that all staff are trained with regard to the access of emergency services and appropriate security rules for core campus, medical parking facilities/areas and offsite parking properties. (E)

8. Assist in the development and execution of incentive programs for motivating and rewarding employees. (M)

9. Empower staff to make appropriate decisions in the field to address issues and prevent complaints from escalating. Immediately/appropriately handle and resolve any customer issues or complaints brought to the department's attention. (E)

10. Collaborate with department leadership and campus partner leadership to develop and implement event support and emergency response traffic plans. Assign Parking Enforcement staff as necessary to implement event support and emergency traffic plans.

50%

Operational Responsibilities

1. Lead by example and demonstrate a professional and respectful approach to dealing with employees and customers at all times. (E)

2. Participate in the execution of quality improvement initiatives and programs. Foster open communication with internal staff and key campus clients to address ongoing parking challenges. Recommend and implement improvements to assure that the highest levels of service standards are being met. (E)

3. As a part of the University's Emergency Management Team, respond to campus emergencies (e.g., floods, earthquakes, fires, weather-related hazards, etc.) during regular business hours and after scheduled work hours, including holidays and weekends. (E)

4. Report any parking facility related maintenance and/or repair issues to the appropriate Parking Assets Management area. (E)

5. Preparing for the workday includes but is not limited to the following: ensuring compliance with work schedules by verifying schedule and assignments; tracking non-compliance events and issues; organizing required inventory, and accountable items; organizing critical information regarding daily activities and specific assignments by reviewing critical information to organize priorities/assignments, checking in with other supervisors/managers, and formulating communication strategy and plan. (E)

6. Prepare front-line staff for work and manage staff deployment. This includes daily formal communications and verifying promptness, attendance and appearance standards of all front-line staff. Ensure front-line staff are properly completing their assigned tasks and duties related to operational activities. Manage the distribution and collection of accountable items and transport staff to/from assigned work locations where applicable. (E)

7. Provide operational support for all front-line staff within Commuter & Parking Services as needed. (E)

8. Perform other duties as assigned (E)

50%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

Preferred

Driver License

•

Must possess, upon hire, and maintain a valid CA noncommercial Class C License in accordance with the California (CA) Department of Motor Vehicles.

Required

1. Ability to analyze staffing needs to effectively cover a 24-hour operation, taking into account daily changes in priority.

Required

2. Ability to work any shift throughout a 24-hour period as mandated by management.

Required

3. Ability to work independently to establish priorities and accomplish departmental goals and objectives.

Required

4. Ability to work effectively with conflicting demands, changing priorities and heavy workloads.

Required

5. Ability to hear and understand ordinary dispatch communications received over a 2-way radio and to use appropriate radio language.

Required

6. Demonstrated skill in operating a PC, electronic devices, and their appropriate software and applications. Skilled in learning, configuring, and teaching new software and applications.

Required

7. Ability to handle highly confidential matters and make appropriate job decisions with tact and diplomacy and to maintain confidentiality of information as needed to protect the rights of individuals or the University.

Required

8. Skill in recruiting, training, interviewing, evaluating job performance, creatively recognizing and rewarding excellent performance, and identifying and implementing disciplinary actions as needed.

Required

9. Demonstrated skills in directing groups of people, delegating work, supervising and providing a work environment conducive to the motivation of subordinates, and service provision to customers exercising judgement and discretion.

Required

10. Valid California Driver's License and ability to operate a vehicle

Required

11. Interpersonal skills to establish and maintain professional and effective working relationships with faculty, staff, students and the public demonstrating professional oral and written communication skills to explain policies and procedures and listening attentively and conveying awareness.

Required

12. Knowledge of the California Vehicle Codes, including disabled placard abuse codes and applicable laws.

Preferred

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Standing/Walking

X

X

Sitting

X

X

Bending/Stooping

X

X

Squatting/Kneeling

X

X

Climbing

X

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

X

Loud noise levels

X

X

Marked changes in humidity or temperature

X

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

Other Mental Requirements

If "Mental demands other" was selected above, please explain:

A parking enforcement supervisor role may require sustained mental demands because the role involves continuous decision-making, situational awareness, and problem-solving. During busy periods or special events, the supervisor must monitor multiple locations, interpret regulations, manage staff, respond to disputes, and ensure safety—all while adapting to rapidly changing conditions. This level of cognitive load requires focused attention, quick judgment, and effective coordination over extended periods.

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.