Lodge Keeper

MEETING ROOM CAPTAIN 3 A (005201)

UCPath Position ID: MI-DPT318700-JC005201-PD244581

Position Description History/Status

Approved Date:

9/15/2025 3:41:19 PM

Date Last Edited:

9/15/2025 3:41:15 PM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5000O

Organization:

ADMINISTRATIVE VICE CHANCELLOR

Division Code:

5901D

Division:

ADMINISTRATION

Department:

318700 - LAKE ARROWHEAD CONFERENCE CENTER

Position Details

UCPath Position Number:

MI-DPT318700-JC005201-PD244581

Position Description ID

244581

UC Payroll Title:

MEETING ROOM CAPTAIN 3 A (005201)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

STEPS

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

SX: Service

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

4 - Staff: Limited

Full-Time Equivalent (FTE)

0.43

SUPERVISION

UCPath Reports to Position Number:

40875003

Reports to Payroll Title:

FOOD SVC MGR 1

UCPath Department Head Position Number:

40046856

Department Head Payroll Title:

ADMIN MGR 2

SUPERVISION - Indicates that the incumbent performs a variety of routine duties within established policies and procedures or by referral to the supervisor’s guidelines.

POSITION SUMMARY

Under the direction of the Food & Beverage Director, the Lodge Keeper is responsible for the cleanliness, attentiveness, and preparation of the entire Main Lodge and all outlying meeting rooms. Perform guest service as requested. Prepares the meeting and social areas, set up audio visual equipment, handle social supplies, and make minor comfort level adjustments. Assists with set up Audio-Visual equipment and trouble-shooting technical problems to accommodate approximately 30,000 guests during the conference season and 4,000 guests during our BRUIN WOODS season. Problems include audio or video issues involving A/V racks, projectors, microphones, cables, mixers, PCs, CD/DVD players, and other A/V equipment as required. Problems include ventilation, lighting, room configuration, room cleanliness, parking, program materials, and catering.Must be able to work nights, weekends and holidays.

UCLA Lake Arrowhead Lodge is a unique Southern California meeting and retreat venue. Located high in the pine-studded San Bernardino Mountains on the tranquil shores of Lake Arrowhead, our 50-acre lodge provides meeting space and accommodations for groups from September through mid-June. During the summer, the Bruins Woods Family Camp program runs for ten consecutive weeks, with up to 80 families attending each week.

Meeting and Social Rooms Set Up

 • Coordinates with Sales, Food and Beverage department, Information Technology, Maintenance & Grounds, and Guest Rooms departments to ensure that both planned and unplanned catering, maintenance, technology, parking and cleaning needs of the events are addressed.

 • Read, understand, and annotate event orders as required to provide clear and usable work orders.

 • In coordination with the Lead Lodgekeeper ensures BEOs are executed completely by managing workloads of other Lodge keepers.

 • Using careful handling, set out tables and chairs and other enhancements as requested, making sure they are attractively arranged and clean.

 • Set up audio visual equipment and monitor usage as needed to provide maximum guest service and care of equipment.

 • Store chairs, tables, and audio visual equipment in specified locked storage areas when not in use.

 • Visit meeting rooms during meal periods to straighten chairs, pick up trash, and make room set-up adjustments.

 • Set up social rooms by stocking them with clean glasses, chilling social supplies, and providing supplies needed for social gatherings.

 • Stock, transport, and arrange social supplies provided by each conference group.

 • Set the temperature, lighting, and atmosphere adjustments conducive to comfortable conferencing and socials.

 • Keep meeting and social rooms secure when not in use by carefully following established locking procedures.

 • Work independently in setting up audio - visual equipment as outlined on BEOs.

 • Work independently in troubleshooting technical problems including A/V issues involving A/V racks, projectors, microphones, cables, mixers, switchers, PC's, CD/DVD players, and other A/V equipment.

 • Assist with event planning special setups to ensure best guest experience.

 • Work with Maintenance department for meeting and facility repairs to maintain high level of standards and service.

 • Read and learn the information which comes out of the weekly event order meeting so that maximum understanding can be expected.

 • Wear and respond to radio system which keeps Lodge Keepers and other departments in close touch.

 • Develop professional and cooperative working relationships with conference coordinators, guest rooms department, dining room supervisor, front desk staff, and maintenance supervisor so as to coordinate circumstances which impact multiple departments, including performing tasks not normally assigned when needed.

 • Maintain an accurate communication system with other Lodge Keepers so as to limit duplication of effort.

40%

Clean Main Lodge and Meeting Rooms

 • Ensures the public spaces of the UCLA Lake Arrowhead Lodge are maintained and cared for, allocating tasks and communicating with Maintenance and Grounds, Food and Beverage departments, and Guest rooms when needed.

 • Vacuum carpets throughout the Lodge, spot cleaning as necessary.

 • Clean bathrooms, including fixtures, floors, stalls, and tile.

 • Empty trash using standard recycling practices.

 • Dust mop wood floors.

 • Wash windows.

 • Sweep porches and decks and clean patio furniture.

 • Stock firewood and light fireplaces, cleaning them as necessary.

 • Organize and clean supply closets.

 • Clean offices and staff areas.

 • Other duties as assigned.

30%

Guest Service

 • Communicate with event planners to ensure their needs are met and any event changes are communicated to the sales team and executed in a timely manner.

 • Assist guests with individual room heaters including lighting pilot lights.

 • Rearrange room set-ups as requested, exhibiting maximum flexibility.

 • Fulfill a variety of requests, specific to each event, in order to provide the highest quality guest experience possible.

20%

Other Duties

 • Perform deep cleaning assignments during slow guest periods.

 • Run errands including buying or picking up supplies, etc., as assigned through designated channels.

 • Count, sign for, and put away supply deliveries.

 • Assist Lodge Department with tasks not normally assigned, including Night Lodge functions, when needed.

10%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Driver License

•

Must possess, upon hire, and maintain a valid CA noncommercial Class C License in accordance with the California (CA) Department of Motor Vehicles.

Required

Knowledge of where to go within the organization for needed information and ability to discern what information should be passed on.

Preferred

Knowledge of a wide range of basic audio visual equipment (projectors, televisions, DVD players, speakers, microphones, and mixers) as well as the difference between the same piece of equipment by a different manufacturer.

Required

Skill in reading and comprehending Standard English. Interpersonal skills sufficient to communicate, interact effectively and tactfully with department/university personnel at various levels and with the public in all matters.

Required

Ability to evaluate cleanliness of an item or area, use and properly control custodial supplies and inventories. Knowledge of industry standard cleaning practices, including how to operate cleaning equipment.

Required

Ability to establish and maintain effective, cooperative working relationships with guests and colleagues at various levels.

Required

Ability to speak on a one-on-one basis using appropriate vocabulary and grammar to convey information to individuals at various organizational levels.

Required

Skill in coordinating tasks by determining the time, place, and sequence of actions to be taken.

Required

Skill performing of duties, often changing from one task to another of a different nature and work independently by following through in assignments with minimal direction.

Required

Skill in performing during frequent interruptions and/or distractions all the while exhibiting a pleasant and professional demeanor.

Required

Ability to work a rigorous eight hour day including the occasional need to carry items weighing up to 50 pounds for short distances.

Preferred

Available to work varying schedules; including evenings, weekends, holidays and over time in order to reflect the business needs.

Required

Must possess a Valid California Driver License in order to drive University vehicles.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Pre-Placement Physical: Employment is contingent upon the completion of a satisfactory physical examination.

Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Non-University Setting(s)

Location:

UCLA Lake Arrowhead Lodge

Standing/Walking

X

X

Sitting

X

Bending/Stooping

X

X

Squatting/Kneeling

X

X

Climbing

X

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

X

Lifting/Carrying/Push/Pull over 50 lbs

X

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

X

Loud noise levels

X

X

Marked changes in humidity or temperature

X

X

Microwave/Radiation

X

X

Operating motor vehicles and/or equipment

X

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 2: Position in which required tasks normally do not involve exposure to blood, body fluids or tissues, but may require performing unplanned Classification 1 tasks. In these jobs the normal work performance involves no exposure to blood, body fluids, or tissues. However, exposure or potential exposure may be required as a condition of employment.