YRL Evening and Weekend Assistant (YEWA)

LIBRARY AST 3 (006760)

UCPath Position ID: 40124718

Position Description History/Status

For Reference ONLY - PeopleAdmin JA Number:

705935

Approved Date:

8/4/2026 12:53:46 PM

Date Last Edited:

8/4/2026 12:53:42 PM

Last Action Effective Date:

8/5/2022

Organization Details

Business Unit (Location):

LACMP

Organization Code:

8300O

Organization:

UNIVERSITY LIBRARY                     

Division Code:

8310D

Division:

UNIV LIBRARY DIV                       

Department:

540000 - GENERAL LIBRARY

Position Details

UCPath Position Number:

40124718

Position Description ID

165086

UC Payroll Title:

LIBRARY AST 3 (006760)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

STEPS

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

CX: Clerical & Allied Services

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

41044698

Reports to Payroll Title:

LIBRARY MGR 1

UCPath Department Head Position Number:

41001408

Department Head Payroll Title:

LIBRARY MGR 2

SUPERVISION - Indicates that the incumbent performs a variety of routine duties within established policies and procedures or by referral to the supervisor’s guidelines.

4920

STDT 3

5

4921

STDT 2

6

4922

STDT 1

10

POSITION SUMMARY

Reporting directly to the Assistant Director of Unified Access Services, the YRL Evening and Weekend Assistant (YEWA) performs all Charles E. Young Research Library functions and supervises student staff. Major duties include circulation desk activities (including: checkout/in, renewals, requests, answering patron questions, and enforcing library policy), supervision and training of 20-30 FTE student staff, public service, handling billing questions, processing course reserves, coordinating and conducting lost and missing item searches, stacks and item record maintenance, library card issuance, responding to user complaints and safety and security issues, and basic technical processing. Responsible for ensuring all access and public service functions are efficiently performed and coordinated nights and weekends, in the absence of other Access Services staff. Serves as a UAS representative for the LibAnswers reference support team. Performs regularly scheduled hours responding to tickets triaged for UAS/YRL. Monitors the department's shared email accounts and responds to patron inquiries. Assists in the maintenance and update of UAS content on the UCLA Library webpages. Works closely and collaboratively with other UAS evening and weekend staff to ensure safe and secure operations, and to provide emergency backup coverage for all libraries reporting to the University Librarian. Modifies work schedule when a need for coverage arises. Works with UAS colleagues, Community Services Officers, and UCPD to report and resolve safety and security issues in the libraries. Schedule: Saturday 9:30am-6:30pm, Sunday 12:15pm-9:15pm, Monday-Thursday 1:15PM-10:15PM

Unified Access Services (UAS) employs 32 FTE in all eight campus libraries reporting to the University Librarian, responsible for providing circulation services, patron registration, shelving and stacks maintenance, interlibrary loan, course reserves, building maintenance, and monitoring of library safety and security. In addition to provision of access through traditional means for print library materials, UAS during the COVID-19 pandemic implemented numerous digitization and delivery programs designed to support remote learning and instruction. UAS works with UCLA facilities Management to identify and address building issues. UAS collaborates with UCPD and Community Service Officer (CSO) offices to create a safe environment for research. The UAS department serving the Charles E. Young Research Library annually circulates 200,000 volumes, handles over 60,000 interlibrary loan requests, and maintains the 2.2 million volume collection spread out over six floors. The department also handles access services duties for the East Asian Library, and makes regular referrals to the Distinctive Collections and Teaching, Learning, and Research Divisions.

Supervision of Student Staff

1. Supervision of student staff: assists with recruitment, hiring, onboarding, task assignment, & payroll. As needed, serves as backup liaison with Library HR on payroll, forms for hiring & separation. 2. Monitors & evaluates performance, attendance, & work quality/quantity. Works with supervisor & fellow staff to provide counseling, mentoring, & corrective action as needed. 3. Trains student staff & oversees execution of all access services functions: quality customer service, circulation desk services, use of automated library systems, stack maintenance, & coordination with relevant units to maintain an effective work environment. Creates training documentation as needed. 4. Assists with resolving scheduling issues when they arise, including identifying last-minute replacement coverage.

40%

Access Services Operations

1. Provides public service at the circulation desk including checkout/discharge, library card issuance, and answering user policy & procedural questions. 2. Answers billing inquiries, consults with the supervisor on resolution, & processes replacement items. 3. Resolves user complaints, interpreting & explaining library access/use policies & borrowing privileges. 4. Coordinates with UCPD, CSO, & fellow UAS staff to report/resolve serious safety & security issues, in accordance with Library & University Policy. 5. Provides additional or emergency desk coverage as needed due to staff shortages in YRL, Rosenfeld, or other UCLA Libraries reporting to the University Librarian. Modifies work schedule when coverage needs arise. 6. Assists with opening & closing procedures as appropriate.

30%

Course Reserves & Stacks Maintenance

1. Processes course reserves materials for use in-person and on UCLA’s Learning Management System, BruinLearn in conjunction with the Library’s reserves platform, Alma/Leganto. 2. Identifies and purchases reserves materials, liaising as appropriate with librarians and Acquisitions unit. 3. Acts as a unit contact for Print Acquisitions, Cataloging and Metadata, and Preservation units. Works collaboratively to handle bindery and/or book repair issues, purchases, and item withdraws or maintenance. 4. Liaises with ILL and SRLF departments and troubleshoots request issues. 5. Works with supervisor to coordinate, execute, and perform shelving, shifting, weeding, and shelf-reading projects.

10%

Building Responsibilities

1. Monitors the building regularly to identify & report issues. Submits Trouble Calls to UCLA Facilities for routine building problems. 2. Responds to user reports about building conditions, emergencies, & security/safety incidents. Reports building issues to Library Building Services. 3. Enforces library policies & manages patron conduct issues, including issuing warnings, asking patrons to leave, & calling UCPD or CSO when necessary. 4. Trains & supervises student staff on patron conduct procedures, including identifying, communicating, & escalating appropriately. 5. Establishes & maintains effective communication with CSOs and UCPD. 6. Performs light troubleshooting of library equipment. Submits HelpDesk tickets & maintenance requests as needed.

10%

Admin Support

1. Monitors YRL and Access Services shared email accounts and answers departmental phone lines. Responds to questions and patron requests; triaging when appropriate. 2. Serves as a UAS representative for LibAnswers. Performs regularly scheduled hours responding to tickets triaged for UAS/YRL. 3. Compiles operational statistics and submits reports as requested.

10%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Knowledge and experience of the various operations of the circulation operation in an academic library, including billing, reserves, stacks maintenance, technical services, and public services.

Required

Experience supervising others including training, scheduling, delegating work.

Required

Demonstrated experience implementing short & long-term projects and priorities for a department.

Required

Demonstrated computer skills including Microsoft Office (Word, Excel, etc.), email, client/server database systems, and various other software packages.

Required

Experience working in a networked environment with demonstrated proficiency and capabilities with Microsoft Office 365 and online work collaboration tools such as Slack, Confluence, JIRA, etc.

Required

Demonstrated experience working independently and following through on assignments with minimal direction.

Required

Experience with Library Service Platforms, such as Ex Libris’s Alma/Primo, including the ability to use circulation, interlibrary loan, and reserves modules and to train others.

Preferred

Basic technical processing skills such as adding items to records, adding barcodes to items, relabeling/updating call numbers, and changing item locations.

Preferred

Experience serving as a point of contact for building safety,

security, or facilities issues.

Preferred

Experience with or understanding of course reserves processing, including physical and digital materials.

Preferred

Strong oral communication skills sufficient to effectively represent Access Services in various situations such as councils and committees, and to students and faculty with regards to issues such as billing, reserves, and borrowing-related privileges and problem resolution.

Required

Strong writing skills and ability to effectively communicate with patrons, peers, subordinates, and supervisors in a variety of written forms (i.e. memos, manuals, reports, etc.)

Required

Interpersonal skills to initiate and maintain cooperative working relationships with co-workers, supervisors, managers, and safety and law enforcement personnel. Ability to work harmoniously and as a team player, thrive in a team-based environment, and skill in fostering teamwork in others.

Required

Problem solving skills to diplomatically resolve disputes and discrepancies.

Required

Ability to follow directions from supervisors and to provide clear directions to student employees. Ability to work independently with attention to detail, and follow through on assignments with minimal direction. Ability to check own work for accuracy.

Required

Ability to perform successfully & function effectively in the face of numerous interruptions & distractions. Skill in prioritizing assignments to complete work in a timely manner while managing changes in workload & assignments, deadlines, competing requirements and priorities, and heavy workloads.

Required

Ability to make immediate decisions based on situational and policy/procedural considerations (i.e) need for flexibility, sensitivity to maintain good public relations, and the ability to analyze long-term impact of policy changes to various library user groups).

Required

Organizational and analytical skills to balance multiple and sometimes conflicting priorities, participate in complex projects, and perform efficiently and courteously amidst frequent distractions and interruptions.

Required

Demonstrated ability to maintain composure and equanimity while resolving conflicts and problems resulting from violations of organizational policy, complaints and customers, or emergency situations.

Required

Supervisory skills to motivate and train student staff to perform tasks quickly, efficiently and correctly, to take appropriate action to improve performance, to effectively communicate expectations and delegate work based on overall workloads and student staff capabilities.

Required

Mathematical skills to perform tasks of budget and statistical requirements of the job.

Required

Skill in scheduling student staff with varying ability in several locations requiring fluctuating

staffing patterns.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Charles E. Young Research Library

•

 General Office Equipment such as networked printers, document scanners, barcode scanners, photocopiers, and self-check machines.

Some moving equipment: book trucks, dollies, step stools, equipment carts, book bins and mail crates.

•

Standing/Walking

X

X

Sitting

X

Bending/Stooping

X

X

Squatting/Kneeling

X

X

Climbing

X

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.