Powell Evening and Weekend Assistant (PEWA)

LIBRARY AST 3 (006760)

UCPath Position ID: 40111178

Position Description History/Status

For Reference ONLY - PeopleAdmin JA Number:

1002282

Approved Date:

7/1/2026 6:55:29 PM

Date Last Edited:

7/1/2026 6:55:16 PM

Last Action Effective Date:

10/28/2021

Organization Details

Business Unit (Location):

LACMP

Organization Code:

8300O

Organization:

UNIVERSITY LIBRARY                     

Division Code:

8310D

Division:

UNIV LIBRARY DIV                       

Department:

540000 - GENERAL LIBRARY

Position Details

UCPath Position Number:

40111178

Position Description ID

165463

UC Payroll Title:

LIBRARY AST 3 (006760)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

STEPS

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

CX: Clerical & Allied Services

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40122170

Reports to Payroll Title:

LIBRARY SUPV 1

UCPath Department Head Position Number:

41001408

Department Head Payroll Title:

LIBRARY MGR 2

SUPERVISION - Indicates that the incumbent performs a variety of routine duties within established policies and procedures or by referral to the supervisor’s guidelines.

4922

STDT 1

6.0

4920

STDT 3

2.0

POSITION SUMMARY

Reporting to the Powell Access Services Lead (PASL), the Powell Evening and Weekend Assistant (PEWA) oversees all core circulation and public service operations for Powell Library. Major duties include circulation desk activities, responding to user complaints and safety and security issues; handling billing questions; stacks and item record maintenance; library card issuance; and basic technical processing. Serves as a UAS representative for the LibAnswers reference support team. Performs regularly scheduled hours responding to tickets triaged for UAS/Powell. Monitors the department's shared email accounts and responds to patron inquiries. Responsible for ensuring all access and public service functions are efficiently performed on nights and weekends. Works closely and collaboratively with other Unified Access Services evening and weekend staff to ensure safe and secure operations, and to provide emergency backup coverage, for all libraries reporting to the University Librarian. Collaborates with the campus police department and community service offices to ensure incidents are handled swiftly and works with supervisor to recommend procedure adjustments to accommodate safety concerns. In the event of short-staffing on evenings and weekends, modifies work schedule to ensure appropriate coverage during those hours. Coordinates the opening and closing procedures for the Powell Library on evenings and on weekends; performs opening and closing procedures in the absence of student staff. The PEWA works collaboratively to hire, train, supervise, manage, schedule, and evaluate the work performance of 12 FTE student employees (approx. 40 students). PEWA Regular Schedule: Sunday 9:30am-6:30pm, Monday 1:00pm-10:00pm, Thursday 1:00pm-10:00pm, Friday-Saturday 9:00AM-6:00PM

Powell Library has more than 125,000 books that serve the diverse library needs of UCLA's 30,000 undergraduates, their faculty, and other library patrons and visitors. Powell Library's staffing includes 6 Full Time Equivalent (FTE) librarians, 6 FTE staff members, and about 16 FTE student assistants. The Access Services Department provides information about the UCLA Library's services and collections, services for circulation, reserves, stacks maintenance and retrieval, billing, telephone information, and building and mailroom operations. Access Services also provides support for a wide range of outreach events. Powell Library Access Services section is one of the busiest public service units within the UCLA Library with an annual turnstile count close to 1.5 million users, 100,000 circulation transactions year, 35,000 information and reference questions answered each year, and 100,000 items shelved each year. The department is part of a larger Unified Access Services organization working together to provide service to 8 libraries on the UCLA campus.

The Enterprise-Wide Operations section of Access Services is responsible for coordinating and executing annual deposits of materials from the libraries to the Southern Regional Library facility, planning and executing large-scale shifting and collection relocation operations, pulling and replacing materials for various digitization projects, receiving shelf-ready materials at various libraries, and coordinating course reserves policies at the UCLA Libraries.

Safety and Security

1. Collaborates to update emergency plans, provide emergency backup assistance and/or coverage during evening & weekend hours for all libraries reporting to the University Librarian. 2. Works closely & collaboratively with Unified Access Services staff, Community Service Officers & UCPD to ensure that patrons follow the Rules and Code of Conduct in the Libraries. 3.Performs frequent walkthroughs of the building and reviews security camera footage to document/ monitor safety & security issues. 4. Collaborates closely with the Community Service Officer Supervisor to inform, train, & direct officers working in the building. 5. Coordinates with officers and department leadership as appropriate to report & resolve serious safety & security issues, in accordance with Library & University Policy.

30%

Access Services

1.Oversees daily operations for Powell Library’s circulation & service point operations. 2.Assist in monitoring of department's email account & LibAnswers chat. Sets priorities, assigns, monitors, delegates & reviews work performed by student staff. 3.Anticipates, manages & resolves library user complaints, interpreting & explaining library policies including library access & use policies, & borrowing privileges. 4.Represents library for billing, disburses bills & fines, responds to billing inquiries, explains fines, & uses discretion to cancel or reduce billing charges. 5.Collaborates w/other depts. within Powell to maintain & ensure accurate triaging of services. 6.Provides additional or emergency circ. desk coverage as needed due to staff shortages in Powell & other UCLA Libraries.

25%

Supervision and Training

1. Supervision of 12 FTE student staff (approximately 40 student employees): recruitment, hiring, onboarding, regular 1-on-1 & team meetings, mentoring, disciplinary counseling, and payroll. 2.Liaises with Library HR on payroll, forms for hiring & separation, & other areas as needed. 3.Trains staff & oversees execution of quality customer service, circulation desk services, use of automated library systems, & coordination with relevant units to maintain an effective work environment. 4.Ensures that Powell library is properly staffed by managing & overseeing student employee schedules for the Powell Access Services Team. In the event of short-staffing, modifies work schedule to ensure appropriate coverage during those hours.

25%

Building Responsibilities

1.Surveys the building to ensure all staff and public areas are operating as expected. When issues arise, evaluates problems, contacts appropriate service centers, & notifies supervisor of the issue. 2. Works with the Access Services Lead and Manager to assess & make recommendations for modifications to hours of operation. 3. Gathers and maintains operational statistics by assigning and overseeing student staff tasks (e.g., circulation counts, gate counts, etc.). Frequently analyzing this data to make recommendations to the Powell Lead and Manager in procedural changes and adjustments to library hours.

10%

Stacks Maintenance and Collections

1. Supervises and assigns student staff to stacks maintenance duties including shelving,

shelf-reading, shifting, collections projects, and weeding. 2. Monitors priorities and adjusts student work assignments as needed. 3. Performs stacks maintenance duties as needed in the absence of student staffing.

10%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Knowledge and experience of the various operations of the circulation operation in an academic library, including billing, reserves, stacks maintenance, technical services, and public services.

Required

Experience supervising others including training, scheduling, delegating work, evaluating job performance, counseling, and taking appropriate disciplinary action.

Required

Demonstrated experience in security and handling customer service incidents.

Required

Demonstrated experience working independently and following through on assignments with minimal direction.

Required

Demonstrated ability to exercise good judgment and sound

decision-making in routine and unexpected situations,

including interpreting and applying library policies.

Required

Experience working in a networked environment with demonstrated proficiency and capabilities with Microsoft Office 365 and online work collaboration tools such as Slack, Confluence, JIRA, etc.

Required

Experience with Library Service Platforms, such as Ex Libris’s Alma/Primo, including the ability to use circulation, interlibrary loan, and reserves modules and to train others.

Preferred

Experience serving as a point of contact for building safety,

security, or facilities issues.

Preferred

Basic technical processing skills such as adding items to records, adding barcodes to items, relabeling/updating call numbers, and changing item locations.

Preferred

Experience gathering and maintaining operational statistics

(e.g., circulation counts, gate counts, reserves processing

volumes).

Preferred

Experience using timekeeping systems (e.g., TRS) to review

and approve student employee timesheets.

Preferred

Ability to make immediate decisions based on situational and policy/procedural considerations (i.e. need for flexibility, sensitivity to maintain good public relations, and the ability to analyze and give recommendations on the long-term impact of policy changes to various library user groups).

Required

Interpersonal skills to initiate and maintain cooperative working relationships with co-workers, supervisors, managers, and safety and law enforcement personnel. Ability to work harmoniously and as a team player, thrive in a team-based environment, and skill in fostering teamwork in others.

Required

Problem solving skills to diplomatically resolve disputes and discrepancies.

Required

Strong oral and written communication skills sufficient to effectively represent Access Services in various situations such as councils and committees, and to students and faculty with regards to issues such as billing, reserves, and borrowing-related privileges and problem resolution.

Required

Demonstrated ability to maintain composure and poise while resolving conflicts and problems resulting from violations of organizational policy, complaints from customers or emergency situations.

Required

Ability to perform successfully & function effectively in the face of numerous interruptions & distractions. Skill in prioritizing assignments to complete work in a timely manner while managing changes in workload & assignments, deadlines, competing requirements and priorities, and heavy workloads.

Required

Ability to follow directions from supervisor and to provide clear directions to student

employees. Ability to work independently with attention to detail and follow through on assignments with minimal direction. Ability to check own work for accuracy.

Required

Strong writing skills and ability to effectively communicate with patrons, peers, subordinates, and supervisors in a variety of written forms (i.e. memos, manuals, reports, etc.)

Required

Supervisory skills to motivate and train student staff to perform tasks quickly, efficiently and correctly, to take appropriate action to improve performance, to effectively communicate expectations and delegate work based on overall workloads and student staff capabilities.

Required

Organizational and analytical skills to balance multiple and sometimes conflicting priorities, participate in complex projects, and perform efficiently and courteously amidst frequent distractions and interruptions.

Required

Skill in scheduling student staff with varying ability in several locations requiring fluctuating

staffing patterns.

Required

Demonstrated commitment to fostering an inclusive, equitable, and welcoming environment

for patrons and staff.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Evening and/or weekend

Required

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Powell Library

•

General Office Equipment such as networked printers, document scanners, barcode scanners, photocopiers, and self-check machines.

Some moving equipment: book trucks, dollies, step stools, equipment carts, book bins and mail crates.

•

Standing/Walking

X

X

Sitting

X

Bending/Stooping

X

X

Squatting/Kneeling

X

X

Climbing

X

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

X

Lifting/Carrying/Push/Pull over 50 lbs

X

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.