Technology Operations & Systems Administrator

INFO SYS ANL 3 TX (005462)

UCPath Position ID: TBD_1000080

Position Description History/Status

Approved Date:

7/17/2026 5:49:17 PM

Date Last Edited:

7/17/2026 5:49:12 PM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

1180O

Organization:

LUSKIN SCHOOL OF PUBLIC AFFAIRS        

Division Code:

1181D

Division:

SCHOOL OF PUBLIC AFFAIRS               

Department:

118700 - LADCFS UCLA ACADEMY WORKFORCE EXCELLENCE

Position Details

UCPath Position Number:

TBD_1000080

Position Description ID

261893

UC Payroll Title:

INFO SYS ANL 3 TX (005462)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

STEPS

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

TX: Technical

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40797360

Reports to Payroll Title:

FAC SUPV 1

UCPath Department Head Position Number:

40064959

Department Head Payroll Title:

ADMIN MGR 1

GENERAL SUPERVISION - Indicates that the incumbent develops procedures for performance of variety of duties; or performs complex duties within established policy guidelines.

POSITION SUMMARY

The Technology Operations & Systems Administrator serves as the primary technical resource responsible for the administration, implementation, support, maintenance, and continuous improvement of technology systems supporting the LADCFS + UCLA Academy of Workforce Excellence. Reporting to the Director of Facilities and Operations, the incumbent provides advanced technical expertise in applications, learning management systems, cloud-based technologies, classroom technology, audiovisual infrastructure, collaboration platforms, operational reporting, and technology initiatives that support the departments mission of delivering high-quality workforce development programs.

Operating with a high degree of independence under general supervision, the incumbent administers and supports mission-critical technology systems utilized across multiple UCLA and Los Angeles County training locations. Responsibilities include enterprise systems administration, technology operations, user account administration, classroom technology management, audiovisual systems support, technology lifecycle management, software implementation and delegation, technology upgrades, systems testing, operational reporting, and advanced technical troubleshooting. The position serves as the primary technical liaison between UCLA leadership and Los Angeles County Department of Children and Family Services (DCFS), seven university partners, external vendors, consultants, and other stakeholders to ensure the reliable delivery of instructor-led, virtual, hybrid, and specialized workforce development programs.

The Technology Operations & Systems Administrator independently evaluates emerging technologies, recommends technology solutions, develops technical standards and documentation, supports enterprise system implementations, and identifies opportunities to improve operational efficiency through the effective use of technology. The incumbent is responsible for ensuring the availability, reliability, security, and functionality of technology systems supporting daily Academy operations while maintaining compliance with University policies, information security standards, and contractual obligations.

The position provides advanced technical consultation to Academy leadership regarding technology planning, enterprise application functionality, classroom technology enhancements, reporting solutions, and operational technology initiatives. The incumbent collaborates closely with administrative, operational, and instructional teams to support technology modernization efforts, improve business processes, enhance user experience, and ensure seamless technology integration across multiple programs and locations.

The incumbent exercises sound technical judgment, manages multiple complex technology initiatives simultaneously, resolves highly complex technical issues, and develops sustainable technology solutions that support the departments continued growth, operational excellence, and strategic objectives. The position requires exceptional analytical skills, technical expertise, project coordination abilities, customer service, and the ability to effectively communicate complex technical concepts to both technical and non-technical audiences while maintaining a strong commitment to innovation, service excellence, and continuous improvement.

The LADCFS + UCLA Academy of Workforce Excellence operates under a Title IV-E training contract between UCLA and the Los Angeles County Department of Children and Family Services (LADCFS). In collaboration with seven universities—UCLA, USC, CSULB, CSULA, CSUN, CSUDH, and APU—the Academy provides comprehensive training programs designed to equip LA Department of Children and Family Services (LADCFS) staff at all levels with the skills and knowledge necessary for child welfare services. The Academy facilitates foundational training, in-service education, and specialized off-site programs to enhance professional development. With a focus on workforce preparedness, operational excellence, and innovative training methodologies, the Academy plays a critical role in shaping the future of child welfare professionals in Los Angeles County.

Enterprise Systems Administration & Technology Operations

Administers, configures, maintains, and supports enterprise technology systems, learning management platforms, collaboration tools, user access, cloud applications, and technology operations that support workforce development programs. Ensures system reliability, performance, security, and continuity of business operations across multiple Academy locations.

30%

Technology Projects, Systems Implementation & Lifecycle Management

Leads and supports technology initiatives including system implementations, upgrades, testing, deployments, equipment lifecycle planning, software evaluations, vendor coordination, and continuous technology improvements. Partners with leadership to identify innovative technology solutions that improve operational efficiency and enhance the user experience.

25%

Infrastructure, Classroom Technology & Audiovisual Systems

Administers classroom technology, audiovisual systems, conferencing platforms, and hybrid learning environments. Provides advanced technical support for instructor-led, virtual, and off-site training programs while maintaining operational readiness across multiple Academy and Los Angeles County training locations.

20%

Enterprise Applications, Reporting & Technical Support

Administers enterprise business applications, develops operational reports and dashboards, monitors system performance, maintains data integrity, resolves complex technical issues, and provides advanced technical consultation to staff, leadership, and external partners.

15%

Technical Leadership, Documentation & Continuous Improvement

Develops technical standards, documentation, training materials, and best practices. Researches emerging technologies, recommends process improvements, supports technology governance, and promotes continuous improvement through innovation, knowledge sharing, and user training.

10%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

in Information Technology, Computer Science, or a related field, or equivalent experience.

Required

And

Master's Degree

is preferred in a related field (e.g., Information Systems, Computer Science, Business Administration, or Technology Management).

Preferred

Or

10+ years of experience in systems administration, IT and Admin support, or application support, with an equivalent combination of education and hands-on technical experience.

Preferred

Or

5+ years of progressively responsible experience in IT support, systems administration, cloud platforms, or technical operations may be considered in lieu of a degree.

Preferred

Experience with cloud platforms (e.g., Microsoft Azure, AWS) and understanding of cloud-based infrastructure and services. Ability to support and maintain enterprise applications such as Microsoft 365, Teams, SharePoint, and other collaboration tools.

Required

Advanced knowledge of IT support principles and practices, including troubleshooting hardware, software, and network-related issues across multiple platforms.

Required

Working knowledge of systems administration, including user account management, permissions, system configurations, and performance monitoring. Knowledge of system integration concepts, including APIs, data workflows, and automation tools.

Required

Skill in scripting and automation using tools such as PowerShell, Python, or similar technologies to improve operational efficiency.

Required

Demonstrated ability to work independently in a satellite location and be adept at managing multiple and frequently changing priorities. Ability to interact effectively with Center staff, trainers, other  staff and all levels of DCFS staff by telephone, email, or in person to accurately perform tasks.

Required

Ability to interact effectively with Center staff, trainers, other  staff and all levels of DCFS staff by telephone, email, or in person to accurately perform tasks and responsibilities.

Required

Oral communication skills to speak effectively, to engage in fact finding, to convey information clearly and accurately, and to clarify conceptual issues and policy matters related to the Center on Child Welfare. Strong communication and interpersonal skills

Required

Ability to maintain confidentiality at all times and to represent the Director of Facilities and Operations in a professional and courteous manner.

Required

Ability to support and maintain enterprise applications such as Microsoft 365, Teams, SharePoint, and other collaboration tools. Ability to support and maintain systems used for training and data tracking, ensuring data accuracy, reporting functionality, and system reliability.

Required

Ability to create and maintain logical and well-organized computer and digital or paper files and records. Strong organizational and documentation skills, with the ability to maintain accurate system records, procedures, and technical documentation.

Required

Ability to interpret, apply and explain training rules, regulations, policies and procedures of the AWE to trainees.

Required

Ability to provide own transportation to travel to training sites including but not limited to; Norwalk, Palmdale, Glendale, DTLA, Whittier and surrounding LA County areas

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

E-Verify Check: The position is funded by federal contracts/subcontracts requiring UCLA to notify job applicants that an E-Verify check will be conducted and the successful candidate(s) must pass the E-Verify check.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

COVID and Flu Vaccinations: The position is subject to providing evidence of inoculation.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Non-University Setting(s)

Location:

1149 S Hill St. Los Angeles CA. 90015

Standing/Walking

X

Sitting

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.