Supervisor, Identity & Access Management (IAM)

IT SCRTY SUPV 2 (005937)

UCPath Position ID: TBD_189790

Position Description History/Status

Approved Date:

9/19/2025 3:06:22 PM

Date Last Edited:

9/19/2025 3:06:19 PM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5000O

Organization:

ADMINISTRATIVE VICE CHANCELLOR

Division Code:

5901D

Division:

ADMINISTRATION

Department:

455400 - IT SERVICES

Position Details

UCPath Position Number:

TBD_189790

Position Description ID

244990

UC Payroll Title:

IT SCRTY SUPV 2 (005937)

Personnel Program

Management and Senior Professional (MSP)

Salary Grade:

Grade 25

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

C: Supervisor - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

41051981

Reports to Payroll Title:

IT SCRTY MGR 1

UCPath Department Head Position Number:

41068509

Department Head Payroll Title:

IT SCRTY MGR 2

GENERAL SUPERVISION - Indicates that the incumbent develops procedures for performance of variety of duties; or performs complex duties within established policy guidelines.

007338

IT SCRTY ANL 3

3

POSITION SUMMARY

The Supervisor, Identity and Access Management (IAM) oversees, maintains, and actively participates in daily  operations, service delivery and continuous improvement of UCLA's enterprise IAM services and technologies. This includes supervising a team of analysts, managing digital identities and ensuring that the appropriate access controls are enforced across UCLA's information systems. The supervisor oversees the account provisioning and user identity life cycle management, authentication systems, Single Sign On (SSO), directory services, and access governance. They are responsible to actively implement, configure, troubleshoot, and resolve technical issues daily, ensuring that IAM systems operate effectively and securely. They may support resolution of highly complex escalated issues or inquiries.

The role also involves supervising project timelines, allocating resources, leading product lifecycle activities, and ensuring alignment with security standards, best practices and institutional goals.

The Supervisor collaborates with DTS leadership, cross-functional teams, and campus stakeholders to prioritize delivery plans, define acceptance criteria, and refine IAM services based on user feedback and performance metrics. This position requires balancing operational leadership with people supervision, fostering a productive, inclusive, and responsive service environment. 

The Supervisor, Identity & Access Management will positively impact UCLA's operations and culture by protecting University stakeholders' information and data in service of the institution's academic mission. This team member will advance the University's mission by delivering exceptional security service comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while modeling UCLA's culture and values.

The UCLA Information Security team enables UCLA’s mission by providing leadership and expertise that assures the confidentiality, integrity, safeguarding, and availability of the university’s digital information resources. The Information Security team enables efficient campus wide cyber incident detection and response procedures. In addition, the team implements risk management strategies to identify vulnerabilities and threats to campus information resources and enterprise systems. This includes executing a comprehensive information security plan, centered on implementing and enforcing technical and physical security measures to treat identified risks based on their sensitivity or criticality.

The Identity & Access Management team protects UCLA’s resources and digital assets as well as supports university business operations through effective and seamless access management. This includes account lifecycle management, authentication, and role-based access controls at the enterprise level. The IAM team is responsible for managing digital identities and ensuring the proper access controls are in place ensuring sensitive information protection. The team drives the creation and management of university IDs for faculty, staff, and students and the IAM infrastructure to guarantee secure and efficient access to information systems and resources. Furthermore, the team implements rigorous regulation of entitlements through granular access control and the auditing of all digital identities managed by UCLA by adhering to the best practices and latest regulatory standards.

Identity & Access Management (IAM) Operations

1.Supervises a team of IAM professionals tasked with technical support of identity and access controls ensuring continuous systems availability.

2.Oversees and maintain daily performance and availability of IAM services and technologies, including provisioning, deprovisioning, authentication, and access control systems.  3.Establishes and implements solutions across SSO, directory, certificate, multi-factor authentication (MFA), privileged accounts, automation, and behavior analytic systems. 4.Leads the design, testing, delivery, and monitoring of IAM product releases and system enhancements.5.Supervises cloud-based IAM platforms and integrations with campus applications. 6.Ensures compliance with university policies and regulatory requirements. 7.May support resolution of highly complex e

20%

Problem Solving

1.Collaborates with UCLA’s ITS leadership to support and enhance existing identity and access management solutions. Focuses on optimizing operational efficiency and effectiveness within the IAM framework.

10%

Customer Service

1.Implements and adheres to established best practices concerning user experience and support within the IAM domain. Makes operational decisions that align with current identity and access management priorities.

10%

Continuous Improvement

1.Stays informed about updates in laws, regulations, and technology that could impact IAM practices and operations. Communicates relevant changes to the team and proposes adjustments to ensure compliance and efficiency.

10%

Project Planning & Management

1.Manages IAM projects, including overseeing the implementation process, coordinating with internal stakeholders, and ensuring that projects adhere to predefined timelines and goals.

10%

Communications & Training

1.Effectively communicates operational updates and procedural changes regarding IAM to relevant stakeholders. Collaborates with other departments to ensure that IAM supports UCLA’s information security needs while adhering to best practices.

10%

Leadership, Management, & Supervision

1.Directly supervises and leads a team of IAM analysts, fostering a collaborative and productive work environment. Focuses on aligning the team’s daily operations with broader security objectives and ensuring that staff members are well-supported in their roles.

25%

Other

Actively contributes to promoting equity, diversity, and inclusion across the organization and UCLA’s campus. Actively promotes the organization’s core values and consistently integrates innovation, employee fulfillment, teamwork, respect, excellence, integrity, service, and accountability into each aspect of their work.

5%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

in one or more of the following fields: information technology, cybersecurity, computer science, public administration, business administration, communications, or a related field.

Required

Bachelor's Degree

in one or more of the following fields: information technology, cybersecurity, computer science, public administration, business administration, communications.

Preferred

Five years

Experience working in one or more of the following fields: information technology, cybersecurity, computer science, management, higher education, or a related field.

Required

Two years

Experience leading teams in a management or leadership role, particularly in a fast-paced, service-oriented environment.

Required

Experienced in managing and optimizing IAM operations to support organizational goals.

Required

Demonstrated experience presenting complex technical information to audiences of technical and non-technical stakeholders.

Required

Extensive experience solving technical and non-technical problems; able to delegate solutioning s. Able to lead data gathering efforts seeking information from diverse sources.

Required

Experience as a point of escalation. understanding of how decisions affect teams. ability to make decisions with integrity.

Required

Demonstrated experience providing inclusive leadership of others, cultivating an inclusive environment that values equity, diversity, inclusion and belonging.

Required

Has demonstrated experience leading in an ever-changing, fast-paced environment.

Required

Seven or more years

Experience working in one or more of the following fields: information technology, cybersecurity, computer science, management, higher education, or a related field.

Preferred

Five or more years

Experience leading teams in a management or leadership role, particularly in a fast-paced, service-oriented environment.

Preferred

Experience in complex higher education environments, serving academic and administrative functions of a large public university.

Preferred

Thorough operational understanding of directory services (e.g., Active Directory, LDAP), Single Sign-On (SSO) technologies, multi-factor authentication (MFA) solutions, role-based access control (RBAC), identity governance and administration (IGA), and privileged access management (PAM).

Required

Demonstrated understanding of privacy and security regulations and best practices, including federal and state laws, policies and standards, as well as knowledge about security regulations relevant to higher education.

Required

Demonstrated interpersonal skills in order to communicate with both technical and non-technical personnel at various levels in organization.

Required

Has practical, operational knowledge in the field of IAM sufficient to contribute to tactical planning and the assessment and direction of current technologies.

Required

Advanced written and verbal communication skills and is able to communicate work assignments to medium-sized teams.

Required

Demonstrated leadership / management skills, including abilities in persuasion, negotiation, change management, and mentorship.

Required

Advanced project management skills with demonstrated experience delegating responsibility, tracking project progress, supervising others, and advising teams on competing priorities.

Required

Inspires creativity in others and advises teams on industry-leading practices, such as the incorporation of new technologies or processes.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Wilshire Center

Standing/Walking

X

Sitting

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.