Restaurant Host

FOOD SVC WORKER (005652)

UCPath Position ID: TBD_189726

Position Description History/Status

Approved Date:

9/15/2025 11:47:48 AM

Date Last Edited:

9/15/2025 11:47:44 AM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5000O

Organization:

ADMINISTRATIVE VICE CHANCELLOR

Division Code:

5901D

Division:

ADMINISTRATION

Department:

319200 - LUSKIN CONFERENCE CENTER

Position Details

UCPath Position Number:

TBD_189726

Position Description ID

244505

UC Payroll Title:

FOOD SVC WORKER (005652)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

STEPS

Job Code FLSA:

Non-Exempt

Union Code (Collective Bargaining Unit):

SX: Service

Employee Relations Code:

E: All Others - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

0.75

SUPERVISION

UCPath Reports to Position Number:

40062339

Reports to Payroll Title:

FOOD SVC SUPV 2

UCPath Department Head Position Number:

40040346

Department Head Payroll Title:

ADMIN MGR 2

CLOSE SUPERVISION - Indicates that the incumbent is assigned duties according to specific procedures. Work is checked frequently, and in addition there may be formal training.

POSITION SUMMARY

The Restaurant Host is responsible for maintaining guest services for the restaurant, lounge, and bar at Plateia Restaurant. The incumbent ensures all guests are greeted, promptly seated, and served professionally, courteously, and timely. The Restaurant Host monitors the open and seated sections of the restaurant, bar, and lounge, estimates wait times for guests, answers the telephone, and takes reservations as needed. Keeps the kitchen and appropriate managers aware of large groups of guests and keeps track of the reservation and occupancy chart as required. Informs the Restaurant Manager and Executive Chef of issues, concerns, large groups, complaints, and guest feedback. Serves as the first contact with restaurant guests, encouraging return visits and providing exemplary customer service.

The Luskin Conference Center (LCC) is a 300,000-square-foot, 7-story property on the UCLA campus. The LCC is comprised of 254 guest rooms, approximately 25,000 square feet of meeting space, a 160-seat restaurant, a fitness center, and a business center. The LCC is an academic meeting and conference destination supporting UCLA's education and research mission.

The Luskin Conference Center is a no-tipping environment.  

Front of House

 • Serve as the first point of contact for guests

 • Provide gracious, prompt service to guests by anticipating their needs and taking the initiative to create service solutions accommodating their requests within the restaurant's parameters

 • Ensure that personal grooming and uniform project the professional image necessary to gain guests' confidence

 • Utilize body language such as eye contact, facial expressions, gestures, and posture that reflect an outgoing, friendly, attentive, and responsive communication to guests

 • Utilize clear communication skills, including active listening and verbal communication, with guests and team members that ensure a balance in speed of service with respect and hospitality

 • Communicate with team members regarding customer traffic flow during meal service

 • Quickly and efficiently seat guests while monitoring the dining room seating chart

 • Ensure the entry area is clean and debris-free at all times and assist guests with non-restaurant-related inquiries

 • Maintain good communication with the Restaurant Manager, Assistant Manager, Executive Chef, and other restaurant staff

 • Notify staff of any large groups or changes in the daily bookings

 • Say a proper goodbye to all guests and encourage their return

 • Plan seating chart for daily operations and organize reservations

 • Ensure all guest checks, including bar and lounge checks, are handled properly in the point of sale (POS) system, as needed

 • Take guest reservations over the phone and monitor online reservations as needed

 • Answer questions about the restaurant, bar, and room service menus

 • Maintain knowledge of menu items and special offerings

 • Perform necessary side work including, but not limited to, polishing silverware, polishing glasses, and folding napkins

 • Set tables with linen, glassware, etc.

75%

Back of House

 • Take and fulfill initial drink orders and offer drinks to waiting guests

 • Take food orders as necessary

 • Take and fulfill room service orders as needed

 • Assist in the preparation of beverages and expedite food orders

 • Adhere to sanitation, safety, and alcohol control policies 

25%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

1+ years

Host or cashier in a full-service restaurant

Required

Ability to engage with diverse populations in a respectful and culturally responsive manner

Required

Ability to remain calm in the face of adversity, such as customer dissatisfaction

Required

Ability to sufficiently communicate in written and verbal English to receive work assignments and share information with supervisors and colleagues

Required

Ability to work efficiently in a fast-paced environment with a fluctuating workload

Required

Math skills sufficient to properly process customer payment transactions

Required

Proficient skill using standard business software (e.g. Microsoft Office Suite) and food service applications and software

Required

Skill in interacting effectively with guests, team members, and managers in a high-volume, public setting using positive body language, direct eye contact, active listening, and friendly and professional demeanor

Required

Working knowledge of basic culinary techniques, terminology, and practices

Preferred

Working knowledge of alcoholic beverages, including beer, wine, and spirits

Preferred

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

Pre-Placement Physical: Employment is contingent upon the completion of a satisfactory physical examination.

Must be available to work varying schedules, including evenings, weekends, holidays, and overtime based on departmental needs

Required

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Luskin Conference Center

•

Point of sale (POS) devices

•

Two-way radios

•

Restaurant equipment such as coffee brewers, tea brewers, soda machines, dishware washers, hydraulic lifts and trash compactors

Standing/Walking

X

X

Sitting

X

Bending/Stooping

X

X

Squatting/Kneeling

X

X

Climbing

X

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

X

Lifting/Carrying/Push/Pull over 50 lbs

X

X

Physical requirements other

X

X

Other Physical Requirements

If "Physical requirements other" was selected above, please explain (e.g., ability to differentiate color):

Lift trays above shoulder height

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

X

Marked changes in humidity or temperature

X

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.