Shop Foreman

FLEET SVC SUPV 1 (009405)

UCPath Position ID: TBD_940674

Position Description History/Status

Approved Date:

12/11/2025 11:55:42 AM

Date Last Edited:

12/11/2025 11:55:39 AM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

5000O

Organization:

ADMINISTRATIVE VICE CHANCELLOR

Division Code:

5901D

Division:

ADMINISTRATION

Department:

333500 - FLEET AND TRANSIT SERVICES

Position Details

UCPath Position Number:

TBD_940674

Position Description ID

247743

UC Payroll Title:

FLEET SVC SUPV 1 (009405)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

Grade 21

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

C: Supervisor - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40137398

Reports to Payroll Title:

FLEET SVC SUPV 2

UCPath Department Head Position Number:

40044653

Department Head Payroll Title:

PARKING AND TRANSPORT MGR 2

GENERAL DIRECTION - Indicates that the incumbent receives guidance in terms of broad goals and overall objectives and is responsible for establishing the methods to attain them. Generally the incumbent is in charge of an area of work, and typically formulates policy for this area but does not necessarily have final authority for approving policy.

008473

AUTO TCHN

6

008475

AUTO ATTENDANT

2

0

POSITION SUMMARY

Under the direction of the Vehicle Maintenance Superintendent, the Light Duty Shop Foreman provides technical support, customer service, and operational oversight for UCLA-owned, leased, and rented vehicles. The position supervises Fleet Technicians and Lot Attendants, manages day-to-day fleet shop operations, and coordinates both internal and external vehicle maintenance and repairs. The Shop Foreman also oversees special projects, shop improvements, and physical repairs, and administers the Smog Inspection and Preventative Maintenance programs.

The Shop Foreman is responsible for ensuring the delivery of high-quality products and services to the University community. Key duties include monitoring and reporting on productivity and performance metrics such as PM ratios, comebacks, cost-per-mile data, and customer survey results. The role contributes to organizational development efforts aimed at improving workflow efficiency, productivity, and service quality.

Additional responsibilities include dispatching work assignments, managing team productivity, and preparing performance evaluations for direct reports. The Shop Foreman coordinates staff training, safety inspections, and equipment inspections while ensuring compliance with EH&S safety protocols. The role also works closely with the Accident Coordinator on vehicle pick-ups and deliveries and collaborates with parts and up-fit vendors as needed.

Maintenance Shop Coordination

1. Serve as primary shop foreman, reporting to the Superintendent and overseeing technician and lot attendant scheduling, work assignments, and daily shop operations.

2. Communicate with customers regarding service requests, repair updates, completion timelines, and technical questions; assist walk-in customers as needed.

3. Provide preliminary diagnostics through intake interviews, test drives, and reviewing maintenance records and service schedules.

4. Create and complete service orders, accurately translating customer concerns into standard repair terminology within the fleet management system.

5. Plan and manage shop workflow using production planning tools to sequence work and dispatch jobs to technicians and lot attendants.

6. Coordinate repairs and vehicle modifications with departments, vendors, and customers to ensure timely return of vehicles to service.

7. Review, correct, and close work orders, including adding vendor invoices and maintaining accurate automotive records of work performed.

8. Prepare new vehicles for service, including receiving units, inspecting equipment, entering data into the vehicle database, and delivering vehicles to departments.

9. Monitor technician productivity and present reports to leadership.

10. Conduct and participate in meetings, including weekly shop operations meetings and leadership meetings.

11. Oversee fleet compliance, including reporting, planning, training, and ensuring adherence to federal, state, and county regulations (Vehicle Code, Title 13. Act as lead for mandated inspections.

12. Ensure coverage for absent staff, adjusting schedules as needed to maintain operations.

13. Perform daily maintenance and monitoring of the CNG fueling station and/or heavy-duty electric vehicle chargers.

14. Enforce all safety regulations, including OSHA, hazmat, and audit requirements; promote a safe work environment and proper use of equipment and chemicals.

15. Oversee sublet repairs, coordinating pick-up and delivery, tracking repair status, and ensuring timely completion.

16. Coordinate vehicle washing through lot attendants or external vendors.

17. Support employee development by contributing to process improvements, training, and programs that enhance employee satisfaction.

18. Serve as a liaison between Fleet staff and campus customers through professional verbal and written communication.

19. Notify customers upon completion of repairs or maintenance.

20. Assist with shop opening/closing procedures and other operational needs.

21. Identify and implement improvements to increase fleet performance, productivity, and service quality.

50%

Administrative Functions

1. Orient new employees with individual job duties and responsibilities, performance

expectations and standards, tool requirements and protective clothing requirements.

3. Monitor productivity and quality standards to maximize overall unit effectiveness and to ensure performance targets are met.

4. Recruit, select, train, evaluate, supervise, and provide ongoing progressive discipline for Transit Maintenance staff with final approval by the General Manager, Transit & Fleet Operations.

5. Analyze staff development and training needs, and coordinate an on-going training program in customer service, technical training, safety guidelines, materials, and related training as needed to maintain a "best in class program".

6. Coordinate cross-training of staff to maximize the effectiveness of operations and Time procedures. 

7. Participate in the development of processes and programs which support departmental goals and objectives.

8. Update and monitor employee attendance, including use of vacation, sick leave and paid or unpaid leaves on the Kronos system. Review and approve vacation requests, and maintain calendar which reflects approved leave periods to ensure shop coverage

40%

General Program Support

1. Generate Facilities Service Requests (FSR). 

2. Coordinate, train, assist in development and implementation of on-line services to compliment and improve existing service delivery to customers. 

3. Assist with vehicle disposal / auction / sales proceeds process.

4. Participate in departmental planning efforts to assure quality service delivery, to facilitate program surveys and evaluations, maintenance support and replacement planning of DRP vehicle inventory.

5. Assist with operation special projects organizing vendors and scheduling meetings for fleet operational needs and improvements. 

6. Resolve customer inquiries and/or complaints related to services, billing, requests for information and reports.

7. Assist campus customers with telephone and in person vehicle reservations.

8. Assist with the verification and authorization process for use of University vehicles, assuring proper verification of authorizations, recharge account numbers and driver identification.

9. Resolve customer inquiries and/or complaints related to services, billing, requests for information and reports.

10. Assist campus customers with online QR code, telephone and in person vehicle reservations. Assist technicians with troubleshooting vehicle repair issues.

10%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Driver License

•

Must possess, upon hire, and maintain a valid CA noncommercial Class C License in accordance with the California (CA) Department of Motor Vehicles.

Required

1. Demonstrate a working knowledge of Fleet Anywhere, Microsoft Suite to effectively provide client-oriented, user responsible services and quality customer services as well as knowledge with GPS software and operations.

Required

2. Demonstrate oral/telephone communication skills to obtain information and explain complex policies and procedures to staff and customers, in individual or group settings.

Required

3. Demonstrated written communication skills to prepare concise, logical, grammatically correct analytical reports, analyses, memoranda and business correspondence including operating procedures.

Required

4. Interpersonal skills to establish and maintain professional and effective working relationships with co-workers, faculty, staff, students, administrators, vendors and the public.

Required

5. Demonstrated skills in analyzing information, problems, and situations to recognize alternatives and make recommendations.

Required

6. Analytical abilities to assess program effectiveness and make adjustments as needed.

Required

7. Ability to negotiate a mutually agreeable solution to conflict between individuals or organizational units.

Required

8. Ability to assess knowledge, skills, and abilities of personnel sufficient to adjust work assignments to achieve high organizational productivity and meet goals.

Required

9. Ability to read/comprehend literature, catalogs, publications, etc., relating vehicle maintenance.

Required

10. Ability to work independently with minimal direction, make independent judgments and decisions and discern when action of a higher level is required.

Required

11. Skill in working as part of a team and collaborating with colleagues.

Required

12. Ability to work extended hours to fulfill all departmental responsibilities.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Campus

Location:

Standing/Walking

X

Sitting

X

X

Bending/Stooping

X

Squatting/Kneeling

X

Climbing

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

Lifting/Carrying/Push/Pull over 50 lbs

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

Loud noise levels

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.