Portfolio Operations Manager

FAC SUPV 2 (006957)

UCPath Position ID: TBD_941069

Position Description History/Status

Approved Date:

3/13/2026 2:59:58 PM

Date Last Edited:

3/13/2026 2:59:55 PM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

6400O

Organization:

VICE CHANCELLOR/CHIEF FINANCIAL OFFICER

Division Code:

6455D

Division:

REAL ESTATE SERVICES

Department:

318900 - UCLA ASSET MANAGEMENT

Position Details

UCPath Position Number:

TBD_941069

Position Description ID

252885

UC Payroll Title:

FAC SUPV 2 (006957)

Personnel Program

Management and Senior Professional (MSP)

Salary Grade:

Grade 24

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

C: Supervisor - Not Confidential

Employee Class (Appt Type):

1 - Staff: Contract

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40194410

Reports to Payroll Title:

Real Estate Manager 1

UCPath Department Head Position Number:

40194410

Department Head Payroll Title:

Real Estate Manager 1

DIRECTION - Indicates that the incumbent establishes procedures for attaining specific goals and objectives in a broad area of work. Only the final results of work done are typically reviewed. Incumbent typically develops procedures within the limits of established policy guidelines.

5116

Sr. Custodians

20+

POSITION SUMMARY

The Portfolio Operations Manager provides direct supervision of the portfolio's team of twenty or more FTEs, who provide housekeeping services throughout the portfolio. The Portfolio Operations Manager is an active and interactive, day-to-day operations-oriented position, coordinating custodial services across the portfolio, and serves a primary liaison between any service providers, tenants, and the property management team. The incumbent works to ensure a clean workplace environment for all staff and visitors. Responsibilities include oversight of cleanliness and sanitation in a wide range of environments. The Portfolio Operations Manager position is designed for an individual with extensive building operations management.

The UCLA Asset Management Department provides full-service property management for University-owned high-rise office buildings in Westwood (eight buildings containing 2M SF, occupied by 150 primarily University tenants and generating $30M of rental income), and limited-service property management to 90 other University owned properties.  Departmental services managed by UCLA employees include: management of day-to-day activities (building operations, repairs and maintenance, janitorial, security, safety, parking operations, and tenant relations); financial management (rent collection, accounting, budgeting, property tax administration, real estate valuations); leasing and lease administration; construction management (tenant improvements, major maintenance and capital improvements); and contracts management (construction contracts and professional services agreements).

Personnel Management

A1. Staffing, Retention, and Development: Manage the team of Custodial staff to efficiently execute all duties. Recruit skilled professionals to implement the Department's short and long-range goals. Provide insightful supervision that motivates individual and team performance and further develops needed competencies. Conduct staff performance reviews in compliance with University Policies in ways that retain staff. Recommend personnel actions to Director including selection, promotion, advancement, corrective action, and termination of UC staff and contracted vendor personnel. Design and implement staff development programs to build the required department competencies, opportunities for advancement, maintain morale, and retain staff.  A2. Portfolio Training: Manage a comprehensive health, safety, and wellness program across the building portfolio in consultation with EH&S, to ensure compliance with all relevant UC, campus, and departmental policies, procedures, and practices.  A3. Personnel Strategy:, Strategize with and advise Director on issues pertaining to employee relations, dismissals, diversity, and grievances. Collaborate with HRPCN to assist the Director on team structure, hiring, compensation, and UCPath. Ensure hiring, promotions, and terminations meet all UCLA requirements.  A4. Union Liaison: Partner with Director to review data and information needed to formulate management strategy and positions on union issues and collective bargaining.  A5. Personnel Supervision: Support the Director and Managers in: recruiting, interviewing, hiring, and training; planning, and delegation of work assignments; workflow and special project priorities; performance evaluation; rewarding and disciplinary action; addressing complaints and resolving problems, and other personnel matters related to development and retention of strong performing staff.

60%

Portfolio Management

B1. Oversee purchasing of supplies required for custodial operations.  B2. Prepare building expense schedules for Annual budget, track expenditures, and review operational spend.

5%

Custodial Operations

C1. Maintain highest quality of custodial service at level consistent with University and department standards. C2. Equipment Knowledge: Ensure personnel proper use of the various machines utilized by custodial staff, e.g., stripping machine, waxer/buffer, water pick-ups, etc.  C3. Train methods for equipment utilized by custodial staff and achievement of operational level skills.  C4. Coordination of projects utilizing department programs to oversee operations via work orders and special projects.   C4. Conduct inspections and audits of work performance.   C5. Supervise portfolio vendor service whether UC department or third-party to ensure that services delivered meet department needs and campus standards. Manage vendor performance and contract terms, and determine contract renewal scope of services and negotiate contract terms, as applicable.  C6. Follows established infection‐control practices to ensure a clean and safe environment. Oversees biohazardous waste disposal process according to established procedures and quality standards. Follows established procedures for dealing with potential hazards.  C7. Ensure UCLA Sustainability practices are implemented.

30%

Other

D1. Streamlining: Focus on the practice of continuous improvement: constantly think about ways to improve processes and streamline workflow and report ideas to the Director or other department Managers. D2. Other: Other tasks and special projects as assigned.

5%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

High School Diploma

or equivalent experience/ training

Required

10 yrs

Custodial Management Experience

Required

Driver License

•

Must possess, upon hire, and maintain a valid CA noncommercial Class C License in accordance with the California (CA) Department of Motor Vehicles.

Required

Ability to be on call (to direct team's responses to building emergencies) on weeknights, weekends, and holidays.

Required

Knowledge of proper use of the various floor care machines utilized by custodial staff, e.g., stripping machine, waxer/buffer, water pick-ups, etc.

Required

Skill in recruiting, selecting, and supervising staff, including delegation of responsibilities, development, training, monitoring progress, performance evaluation, work assignments, fostering a cooperative work environment, and taking appropriate disciplinary action when necessary.

Required

Demonstrated leadership, managerial, organizational, and interpersonal skills to effectively manage and motivate team members.  Demonstrated skill in leading teams, and supervising, effectively managing, and motivating team members and subordinates.

Required

Demonstrated ability to manage multiple projects and assignments and establish or adjust priorities, as circumstances dictate, to accurately reflect the importance of the job, and to accomplish departmental goals and objectives.

Required

Highly developed written communication skills to prepare concise, logical, grammatically correct reports, policy and procedure documentation, proposals, and correspondence addressing sensitive, complex and broad ranging issues in a university and business setting. This includes the ability to sensitively review and correct the work of individuals more senior to the incumbent.  Advanced oral communication skills to convey and/or solicit information and to effectively and persuasively articulate and explain complex projects, expectations, policies, procedures, and guidelines to a diverse audience in one-on-one and group settings.  Highly developed skill in listening perceptively, conveying awareness, grasping concepts, and comprehending procedures and instructions to carry out assignments with minimal direction and review.

Required

Advanced interpersonal skills to establish and maintain professional, cooperative, and effective working relations with colleagues, the campus community, and staff at all levels both within and outside of the University.  Demonstrated ability to work in a consultative, collaborative manner with colleagues and campus officials at all levels in a diverse, multicultural environment.

Required

Skill in and ability to negotiate mutually agreeable solutions to conflicts between individuals or organizational units; exchange ideas, information and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions or solutions.

Required

Ability to work independently, accepting challenging circumstances, and taking initiative to solve problems where solutions are not always readily apparent.

Required

Advanced skill in using Microsoft applications including Outlook, Word, Excel, and PowerPoint.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Non-University Setting(s)

Location:

10920 Wilshire Blvd #815

Standing/Walking

X

X

Sitting

X

Bending/Stooping

X

X

Squatting/Kneeling

X

X

Climbing

X

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

X

Lifting/Carrying/Push/Pull over 50 lbs

X

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

X

Loud noise levels

X

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.