Center Manager

FAC SUPV 1 (005198)

UCPath Position ID: TBD_941371

Position Description History/Status

Approved Date:

5/18/2026 2:54:46 PM

Date Last Edited:

5/18/2026 2:54:43 PM

Last Action Effective Date:

Organization Details

Business Unit (Location):

LACMP

Organization Code:

8400O

Organization:

CONTINUING EDUCATION

Division Code:

8420D

Division:

DEAN, UCLA EXTENSION

Department:

558400 - UNEX: FACILITIES MANAGEMENT SERVICES

Position Details

UCPath Position Number:

TBD_941371

Position Description ID

255241

UC Payroll Title:

FAC SUPV 1 (005198)

Personnel Program

Professional and Support Staff (PSS)

Salary Grade:

Grade 22

Job Code FLSA:

Exempt

Union Code (Collective Bargaining Unit):

99: Non-Represented (PPSM)

Employee Relations Code:

C: Supervisor - Not Confidential

Employee Class (Appt Type):

2 - Staff: Career

Full-Time Equivalent (FTE)

1

SUPERVISION

UCPath Reports to Position Number:

40042528

Reports to Payroll Title:

FAC MGR 1

UCPath Department Head Position Number:

40042528

Department Head Payroll Title:

FAC MGR 1

SUPERVISION - Indicates that the incumbent performs a variety of routine duties within established policies and procedures or by referral to the supervisor’s guidelines.

004723

BLANK AST 2

2.0

POSITION SUMMARY

Under the direction of the Director of Facilities Management, the Center Manager will assist in the management of UCLA Extension operations at multiple locations, including administrative offices and classroom spaces.

The Center Manager performs a variety of administrative duties in support of the day-to-day operations of UCLA Extension locations and central operations of Facilities Management, i.e., EAP (Emergency Action Plan) coordination, updating floor plans and building evacuation maps, updating website information, room attributes, furniture and equipment inventories and needs, and preventative maintenance tasks/repairs on building systems. 

They directly supervise staff coverage for 16-hour operations Monday to Thursday, 11 hours Friday and Saturday, and up to 9 hours on Sundays. Daily supervisory duties include setting/delegating work assignments and work schedules, conducting performance reviews, selection/hiring of staff, training, and performance management. They create a comprehensive monthly master staffing schedule for all UCLA Extension locations that complies with all appropriate bargaining unit contracts, UCLA Extension policies, and employee schedules. They identify, troubleshoot, and resolve institutional instructional programming, scheduling, and support problems, discrepancies, or redundancies that negatively impact the delivery of instruction or the support of Extension or outside user events, conferences, or meetings. 

The Center Manager serves as the Facilities Management liaison to property management representative(s), vendors, and contractors. Interpret and implement general University, UCLA Extension, and property management policies and procedures. Provide direction and leadership for all safety/emergency response procedures and protocols. 

The Center Manager also supports centralized customer service operations for UCLA Extension and related service channels by monitoring service quality, assisting with workflow coordination, resolving escalated service issues, and implementing process improvements to support a consistent and positive student and instructor experience.

The ability to travel to different UCLA Extension locations, as well as work evenings and weekends, is required.

Excelling in quality, innovation, and impact, UCLA Extension (UNEX) is one of the top providers of continuing and professional education in the United States, offering programs and classes to more than 50,000 students per year through approximately 4,500 classes and certificate programs to meet the professional development, continuing education, and personal enrichment needs of the full spectrum of traditional, nontraditional, domestic, international, professional, and continuing education students throughout and beyond Los Angeles.

STAFF SUPERVISION

Directly supervise center staff, adhering to all established UC HR Policies, local procedures, and Collective Bargaining Agreements.

1. Hire, train, coach, evaluate, and discipline staff. On an ongoing basis, set priorities, organize, and distribute tasks and workflow in the most efficient manner for all functions.

2. Conduct and determine scheduling, setting/delegating daily tasks, performance management and evaluation, coaching/training staff, assisting upper management, recommending hiring staff, and representing the department on 1st level of grievances in union meetings.

3. Oversee staffing locations and scheduling & time-off decisions, delegating tasks among employees, solving staff-related issues, solving escalated instructor/student and classroom-related issues when needed by Center Assistant staff.

4. Monitor customer service performance and coach staff on service expectations, communication standards, issue resolution, and appropriate escalation procedures.

5. Disseminate announcements and organizational changes, and communications to staff.

6. Conduct annual performance reviews for all direct report staff to provide feedback for improvements and professional growth for staff.

7. As needed, conduct disciplinary/corrective action and recommend release or dismissal of employees.

8. Routinely inspect the work quality of direct report staff and provide coaching and retraining when needed.

9. Attend supervisor meetings with upper management to receive and provide updates.

40%

CENTRAL ADMINISTRATIVE SUPPORT

Support Facilities and Customer Service Management Administration by providing centralized reports for the department.

1. Create and prepare reports and schedules documenting all UCLAx location activities, population flow, room usage, and non-Extension/UCLA users. Update building maintenance records and frequency by systems, service providers, etc.

 a) Prepare internal quarterly classroom schedule/GRID.

 b) Prepare reports of Center activities in MS Word, Excel, or Access.

 c) Prepare quarterly recharges for room usage, etc.

2. Collect, analyze, and compare data provided by Facilities Management Administration.

 a) Prepare various reports and formats using appropriate software applications.

 b) Maintain furniture inventory records.

3. Develop and maintain operational reports and service metrics related to customer inquiries, response times, issue resolution, and service trends to support continuous improvement efforts.

25%

CUSTOMER SERVICE

Represent UCLA Extension at locations, leading and modeling service for Center Assistants in interfacing with all internal clients and external customers: instructors, students, vendors, property management and visitors.

1. Facilitate and coach Center Assistant staff to appropriately and effectively resolve instructor and/or student problems.

2. Resolve escalated instructor and/or student problems as they arise.

3. As needed, provide positive customer transactions by focusing providing excellent customer service and disseminating accurate and complete information.

4. As needed, provide applicable Student Services information or referrals regarding the contents of the UCLA Extension catalogs.

5. Facilitate all aspects of student, visitor, instructor, and general public transactions with UCLA Extension.

 a) As needed, monitor access to classrooms based on the schedule.

 b) As needed, distribute all incoming class/event materials to appropriate classrooms and/or instructors.

 c) Deliver information packets to Program Representatives.

 d) Advise building users, independent contractors, and outside vendors of applicable UCLA and UCLAx policies and procedures.

6. Confirm that classrooms are appropriately assigned by Program Services. Verify that the amenities, occupancy loads, and enrollments match the instructional needs. 

20%

CENTER OPERATIONS

Oversight of essential center operations (serve as back-up contact person for instructors and students during a perceived emergency; recognize and resolve potential emergency situations).

1. In the event that supervised staff members are out, provide center assistant coverage.

2. Report and document all problems and out-of-the-ordinary occurrences/situations.

3. Monitor escalated customer service trends and recommend process improvements to improve service quality, operational efficiency, and the overall student experience.

4. Report and document any malfunctions, interruptions, or damage to building systems (i.e., electrical, plumbing, HVAC, etc.) Submit work orders or Facility Service Requests and notify the Administrative Manager of all problems and concerns.

5. Assist in the development and maintenance of customer service procedures, knowledge resources, and communication guidelines to support consistent service delivery across locations and service channels.

6. Report and document any damages or unsafe conditions to the building space, contents, and/or Extension resources (i.e., furniture, flooring, walls, fixtures, etc.)

7. Identify and implement actions necessary to perform classroom set-ups for Center Assistant staff. Coordinate and work with independent contractor, as directed.

8. Through the Center Assistant staff, verify that all audio-visual equipment is located in its proper assigned area(s) in each classroom/PC lab.

9. Collaboratively work with UNEX Audio-Visual Department, as needed.

10%

SAFETY & SAFETY COMMITTEE LEADERSHIP

1. As Safety Coordinator, assist and collaborate to ensure a safe workplace by implementing and monitoring the policies and procedures outlined in the Injury and Illness Prevention Program  (IIPP) and the Emergency Response Plan.

2. Encourage and reinforce adherence by all members of the Department.

3. Ensure that general routine maintenance is consistently followed to maintain safety standards, and the fresh appearance and ambience of the Center.

5%

•

Performs other duties as assigned.

•

Complies with all policies and standards.

•

Complies with the University of California, Los Angeles (UCLA) Principles of Community.

•

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

QUALIFICATIONS

Bachelor's Degree

in related area and / or equivalent experience / training.

Required

1 - 3 years

Professional experience in direct supervision and leading operational and/or customer-facing staff within a facilities management, student services, customer service, or related operational environment.

Preferred

Driver License

•

Must possess, upon hire, and maintain a valid CA noncommercial Class C License in accordance with the California (CA) Department of Motor Vehicles.

Required

Demonstrated computer skills (ACCESS, EXCEL) to generate complex department reports and Metro Center activity reports utilizing VISIO and Power Point.

Required

Ability to work with minimal direction and to take responsibility for planning and coordinating daily output and following through on assignments and duties.

Required

Demonstrated oral communication skills to obtain and convey information accurately and precisely and to interact effectively with external, internal and general public; Ability to respond to customer needs and expectations in a supportive and professional manner, with attention to promptness and a focus on solutions.

Required

Knowledge and management skills to provide direction and guidance to staff. Experience and demonstrated skill in supervision, including hiring, orienting, training, organizing workflow, delegating responsibility, providing direction, monitoring and evaluating performance.

Required

Ability to read and understand course descriptions and administrative policy and procedure manuals as well as internal office guidelines.

Required

Ability to exercise discerning judgment to design and review spreadsheets and reports to ensure accuracy and appropriateness of presentation.

Required

Ability to work under fluctuating conditions with frequent interruptions, distractions and emergencies.

Required

Working knowledge of University accounting, IIPP, safety and emergency response procedures and guidelines.

Required

Working knowledge of major building systems (i.e., HVAC, plumbing, electrical distribution, elevators, alarms) to recognize malfunctions and to accurately describe problems/emergencies to the Facilities Services management, property management representative, contractors or service providers.

Required

Demonstrated skill in using computer systems and software, including spreadsheets, databases, word processing, floor plans, website and word processing applications.

Required

Working knowledge of customer service principles, service recovery techniques, and issue escalation procedures.

Required

Ability to analyze operational and customer service trends and recommend process improvements.

Required

SPECIAL REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.

Ability to work additional hours, including swing shifts and weekends, to attend to operational situations.

Required

Ability to travel to different UCLA Extension locations throughout the region.

Required

Ability to work shift hours, evenings, and weekends.

Required

LOCATION AND PHYSICAL, ENVIRONMENTAL, MENTAL (PEM) REQUIREMENTS

Environment and Work Location Information

Environment Type:

Non-Clinical Setting

Location Setting:

Non-University Setting(s)

Location:

433 S. Spring Street, Los Angeles, CA 90013

•

Commonly used office equipment.

Standing/Walking

X

X

Sitting

X

Bending/Stooping

X

X

Squatting/Kneeling

X

X

Climbing

X

X

Lifting/Carrying/Push/Pull 0-25 lbs

X

X

Lifting/Carrying/Push/Pull 26-50 lbs

X

X

Lifting/Carrying/Push/Pull over 50 lbs

X

X

Physical requirements other

X

Chemicals, dust, gases, or fumes

X

X

Loud noise levels

X

X

Marked changes in humidity or temperature

X

Microwave/Radiation

X

Operating motor vehicles and/or equipment

X

X

Exposures other

X

Sustained attention and concentration

X

X

Complex problem solving/reasoning

X

X

Ability to organize & prioritize

X

X

Communication skills

X

X

Numerical skills

X

X

Mental demands other

X

X

Classification 3:  Position in which exposure to blood, body fluids or tissues is not part of the position description. The normal routine task involves no exposure to blood, body fluids or tissues and the employee can decline to perform tasks which involve a perceived risk without retribution.